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Click here or scroll down to respond to this candidateCandidate's Name
Street Address West Olive St.Long Beach, NY Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL EXPERIENCEContractor for Suffolk County Government Department of IT 01/23 - PresentTelecommunication SpecialistResponsible for the Design, Configuration, Installation and Support of an Avaya VoIP Deployment. Project includes approximately 8000 users in all County Buildings. Responsibilities include being in the office every day and/or on-site at County locations to gather, document and review requirements, configure, test and complete cutovers. Design and configurations include all County Department IVRs, Main Number Queues and Call Routing. Also responsible for Avaya support, tickets, incidents, and requests.Lead the migration from Countys legacy phone systems to Avaya Cloud Office, and in managing Countys new UCaaS environment.Assist in training coworkers and in providing them with guidance as needed.Perform network readiness assessments for each building; recommend corrective actions.Test implementations and configurations; provide root cause analysis and determines methods to resolve technical problems.Participate in weekly deployment and configuration meetings with vendors.Communicate issues pertaining to UCaaS project to Division manager and vendors and assist in formulating and implementing solutions.Create and maintain UCaaS deployment and configuration checklist.Create new users accounts in Avaya Cloud Office Admin Portal and assign new phones numbers and devices.Create and maintain accurate users records including site, department, emergency response locations (E911 addresses) and cost center information.Design and implement call flows, including auto attendants, IVRs, call queues, and line presences.Provide end-user support by phone, email and in person, or by using the SysAid ITSM software.Analyze CSRs, use MS Excel to extract data from CSRs and generate reports as neededSUNLIFE SOLAR COMPANY 01/21 12/22Energy Consultant ManagerCertification in Solar Technology, Design and Sales. Responsible for hiring, developing, and managing a staff of Solar Canvassers and Project Managers in New York and Northern New Jersey. Responsible to Project Manage the entire process of installing Residential Solar SystemsUNITED PARCEL SERVICE, Mahwah, N.J. 12/88 12/20Project Manager 12/16 12/20Responsible for Managing Network Projects, including the following significant IT Programs:Deploy new Avaya VoIP solution to over 3000 UPS locations Worldwide.Upgrade the Data Access Infrastructure to over 3000 UPS locations.Create, negotiate and rollout a new Mobile contract strategy with our three main suppliers for all Mobile Communications including, Phones and all Machine-to-Machine applications.Telecommunications Director 06/05 12/16Managed a department of 62 people with six direct reports. Our group has Worldwide Responsibility for Voice and Mobile communications. Accountable for Planning, Design, 3rd Level Support, Global Budget, strategy and to set the overall Voice and Mobile technical direction. Responsibilities included the 1800 Pick UPS calls centers. The UPS Telecomm Department was accountable for Call Center Design and Configurations of all IVRs, Call Routing and Network Redundancy.In addition to technical responsibilities, I was tasked to create, lead, and execute an ongoing three-year business plan. This is accomplished by overseeing a staff creating business cases including, return on investment and total cost of ownership evaluations. The Telecommunications Director is also part of a strategy and architecture committee. The committee set the Global Network Direction and made very large capital expenditure recommendations. My position also required frequent presentations to the UPS IT Governance Committee for CIO approvals on technology and spending recommendations.Scope of responsibilities include:VoiceLead a team of people including, Project Managers, SMEs and Engineers to research, architect, design, test and recommend a next generation voice network. The telephony solution was deployed to over 4000 locations worldwide. Our recommendation was to build, and Enterprise Voice Core located in our Data Centers and is made up of several Avaya components including the Main Communication Manager, System Manager, Session Manager, Utility Application Services, Production Virtual Server, and a Primary and Secondary G450 IP Gateway. The System is used to process inbound and outbound calls for Branch Office locations. Branch locations have an Avaya Media IP Gateway and connect to the Core utilizing the UPS Data Network.MobilePlan, design and support Machine to Machine (M2M) Mobile communications for over 100,000 devices worldwide. Responsibility includes contract negotiations with several vendors and carriers for an annual M2M spend of approximately 3.5 million dollars.Certify, Select and Support over 38,000 Employee Smartphones in the United States, Europe, Asia, Canada and Latin America. Responsibility includes contract negotiations with several vendors and carriers for an annual spend of approximately 15 million dollars.Network Design Manager 04/96 06/05Responsible for the planning and design of UPS Global Network Infrastructure. Direct responsibility for an $ 85 million dollar budget and a staff of 25 network designers. The network design group has accountability for the planning, and design of UPS 2 Data Centers, the Internal Network, the Extranet, the Internet, Wireless LAN Networks and the performance of over 100 UPS applications.Scope of responsibilities include:Dedicated diverse connectivity (with backup) to over 2000 UPS locations, including 1400 in the United States and 650 in the 4 international regions. This network utilizes frame relay, MPLS and UPS owned and managed routers.Dedicated diverse connectivity (with backup) to over 500 subsidiaries, customers, suppliers and business partners. This Extranet utilizes frame relay and ATM with vendor managed routers.A dual Data Center environment built with over 500 networking devices, including, 30 layer 3 switches with over 850 gigabit ports, 250 layer 2 switches with 1200 ethernet ports, 250 routers, 24 load balancing devices and 44 firewalls.SONET connectivity at each Data Center including diverse high-speed connectivity between Data centers.Connectivity to the Internet for UPS.com supporting millions of business transactions a day. This connectivity utilizes both data centers and diverse ISPs at each data center. This infrastructure has over 100meg of scalable bandwidth at each data center.Remote access for 450,000 clients including customers and internal UPS users.The negotiations for several very large Carrier and Supplier contracts, including Sprint/Equant, AT&T, Cisco, Verizon, and Bell South. These contracts total over 100 million dollars of revenue.Manager, International Network Design and Architecture 12/93 04/96Responsible for the planning, design, testing, and deployment of LAN/WAN systems for UPS 750 locations worldwide. Direct responsibility for a $ 20 million budget, a staff of 10 telecommunication analysts/engineers, 2 consultants, and 4 regional analysts (Europe, Canada, Asia Pacific, Americas). Additional responsibilities include managing the RFP process, monitoring vendor activities, identifying strategic vendors, and clearly relating UPSs requirements and expectations to each vendor. Architected, designed, and managed the deployment of Public Frame Relay networks in Europe, Latin America, Canada, and the Asia Pacific regions. Network architecture includes multi-protocol routers at 500 locations in 48 countries supporting over 1600 permanent virtual circuits. Developed, managed, and negotiated the RFP process for network services in all four regions of the world. The evaluations included an intensive study of the various joint ventures that have formed in the global marketplace. As a result, UPS was able to expand its global business and avoid an additional 5 million dollars a year to upgrade the current private networks. Completed a LAN re-architecture initiative to replace LANs that were not scalable and consisted of non-standard technologies and configurations. The new architecture included the design and deployment of Ethernet/Token Ring switches, hubs, and cabling systems at over 250 locations worldwide. Managed the migration of users from X.25 legacy network to new public frame relay router network. The migration included 500 locations worldwide and a 10-million-dollar cost savings.Network Analyst; International Network Design 12/88 12/93Managed a group of four analysts and two consultants in the requirements definition, design, testing, andimplementation of international networks. Designed, tested, and deployed a VSAT network to 28 locations in 15 Latin American countries and territories. Planned and designed a fully meshed private backbone between the United States and Europe. Design included co-loacted equipment at two carrier network management centers in Europe, diverse trans-atlantic fiber routes, and a fully owned and operated satellite connection between UPS data center in the U.S. and UPS regional headquarters in Neuss, Germany. Architected and managed the design and deployment of a private X.25 packet switching network.Network included several hundred packet switches and connected approximately 2000 users in over 100 countries supporting various protocols and platforms.MCI Digital Information Services Corporation 1983 1988Network Specialist 03/86 12/88Responsible for designing and supporting an extensive Data Communications network including, designingnew communication links, coordinating the installation of equipment and resolving ongoing networkproblems. Served as a primary analyst in determining the applicability, effectiveness and approach toimplementing new communication technologies. Networks include both IBM and DEC mainframeconnections. Also, served as a communication expert in assisting field technicians in resolving a widevariety of hardware, software and transmissions failures.Operations Supervisor 03/85 03/86Responsible for the operation of two DEC VAX 8600 (VMS) Systems and IBM 4381 and 3083(OS/MVS/XA) Systems. Responsible for batch processors, production output and tape library. Functionedas Quality Assurance Specialist. This involved setting up JCL, defining generation data groups and VSAMclusters, proofreading documentation and executing test runs of new JCL. Also, provided troubleshootingand network support. Supervised three operators.Lead Computer Operator 08/83 02/85Oversaw operation of HP 3000/Series 40 computers. Assisted in the set-up of on-line Electronic MailApplication. Performed installation and troubleshooting of Avanti, Penril and Racal-Milgo modems.Interfaced with customer service and outside vendor problems.American Express 1981- 1983Computer Operator 09/81 08/83Responsible for maintaining a smooth flow of production cycle work for IBM 3084, 4311 and 3033 (OS/ES2) and (OS/MVS/XA) systems. Interacted with programming staff, on all testing and scheduling problems. Gained knowledge of standard computer commands language. Oversaw and maintained the operation of IBM 3800 and 3211 printers. Responsible for distribution of all departments daily, weekly and monthly reports. Supervised the work of six employees.Education:North Country College, Saranac Lake, NYAssociate Degree in Business AdministrationIntroduction to Management Saint Peters College, Englewood Cliffs, NJBusiness Management University of PhoenixCertificate in Applied Project ManagementMany technical and management courses at UPS, including The UPS Leadership Academy |
