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Click here or scroll down to respond to this candidateMichelle Jacks on 4400 Old Court RdPHONE NUMBER AVAILABLE EMAIL AVAILABLE Street Address _316_9280Self-motivated and productive froont office professional with more thanHIGHLIGHTS: time sensitive, fast-paced healthcare environments. 3 years of experience inDependable office professional with a track recordpleasant manner and providing g them with reguired assistance.of greeting customers and visitors in aA passionate individual who has excelent customer service and communication skills.Known for presenting options and alternatives when faced with adverse situations.Highly developed skills in patient registration and veriflcation,accurately and efficientlyscheduling appointments and customers' accountA soclable and resourceful individual who has exceptional organizational and communicationcCounts maintenance.skills.CORE SKILLS: Record-keeping Liaison MaintenanceVendor Relations Mail Handling Micentory HandlingMeeting Scheduling Timecards Reviewing officeReservations Equipment Operations Sales and Check-inlout Assistance MarketingEXPERIENCE: Rolak Baltimore, MarylandMedicine Technician / Residen tial Counselor August 2009 to August 2010Created and implemented measures to ensure a nurturing environment and cleeunenvision for members of the facility. Assessed the basic needs of the residents' a intensivethat they are met on a consistent basis. and ensureTaught healthy living skills and ensure that appropriateactivities and social programs are implemented to enhance skills acquisition. Utilized therapetiecrises intervention techniques and model healthy interactions and respectful communications withmembers. Communicated behavior choices to memhconsequences of their choices. Adjusted combers by outlining positive and negativemunication endeavors to meet membersdevelopmental levels and style of Communicating with other. Documented daily shift activities asrequired by program policies and professional standards. Assessed and responded appropriatelyto resident behavior, dispositions and attitudes and provide appropriate feedback. Resolvedconflicts by performing in-time crises intenvention and enforcing discipline and behavior metrics.Facilitated therapeutic individual and group activities including ife skills, conflict resolution andprogram adjustment. Monitored and supervised members within the facility to ensure that theyare following schedules, and observed and recorded interaction and behavior.Care Source Rosedale, MarylandCertified Nursing Assistant (CNA) February 2008 to April 2010Served and collected food trays and fed patients requiring help. Transported patients, usingwheelchair and wheeled cart and assisted patients to walk. Obtained and processed up to datepatient information and records, tested urine, maintained sanitary conditions of patient rooms, andmade routine rounds to check up on patients. Assisted with personal hygiene, bathing, clothingand fe Assisted assigned patients in handling everyday work activities such as bathing,bming and toileting. Provided support in eating food, and changing clothes, ensuring theirgrooming Ascertained that all patients were kept comfortable and safe, by makingwellbeing at all times. Created and maintained records of all assigned patients, ensuringtheir surroundings conducive.that all files were confidentially maintained. Assisted nursing staff in handling medicineadministration work, and providing medication reminders to patients.Baltimore, MarylandLife Inc. anc t Eebruary 2008Medicine Technician /Residential Counselor October 2006 lee intensiveand implemented measures to ensure a nurturing environment and close, inteCreate0 ad members of the facility Touaht healthy living Skills arnd edharaneutic oropriatesuper vision nd social programs are implemented to enhance skills acquisitiootenention technigues and model healthy interactions and respectful communications withcrises inter Communicated behavior choices to members by outlining positive and negativemembers. consequences of their choices. Adjusted communication endeavors to meet membersEDUCATION:developmental levels and style of communicating with other. Documented daily shift activities aerequired by program policies and professional standards. Supervised and monitored membermovement and rule compliance by maintaining auditory and visual line of sight. Assessed andresponded appropriately to resident behavior, dispositions and attitudes and provide appropriatefe Resolved conflicts by performing in-time crises intervention and enforcing disciplineand vior metrics Facilitated therapeutic individual and group activities including life skills, Observed and recorded interaction and behavior.conflict resolution and program adjustment.Associate Building Maintenance Crofton, MarylandHousekeeper December 2006 to October 2007Performed dusting, mopping and vacuuming. Mixed cleaning and sanitizing liquids in appropriatequantities, by following safe mixing protocols. Replenished soaps and toilet paper in bathroomsand ensured that bathroom floors, counters and mixtures are properly sanitized. Ensured theavailability of cleaning equipment and supplies at all times. Received supplies and ensure thatthey are stored properly. Maintained a good appearance of windows. doors.Towson, MarylandHollander, Cohen, McBride Telephone Interviewer January 2001 to June 2007Conducted phone interviews for shoppers. Baltimore, Marylandoruary 2002Baltimore City Community College office Clerk (Work study Student) February 2001 to FebruGreeted customers and visitors and provided them with information and advice on who to meewithin the organization, depending on their specific requirements. Coordinated the services ofjanitorial staff to ensure cleanliness and maintenance of all office areas. Typed and editedcorrespondence.Catonsville, MarylandCommunity College of Baltimore County 2020Career development and computer training Baltimore, MarylandNorthwest Career Center September 2001DiplomaREFERENCES:Available upon request |
