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Click here or scroll down to respond to this candidate12:00Candidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Chicago, IL Street Address
SummaryDedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced workingenvironment. Successfully works as part of team to reach personal and business goals. Known for successfullyhandling escalated customer support issues.Skills* Appointment Scheduling * Report Generation* Complaint resolution * Scheduling* Data Collection * Complaint Handling* Inbound and Outbound Calling * Customer Service* Call Management * Customer Relationship Management (CRM)* Paperwork Processing * Shipping and receiving understandingExperienceGreyhound: Bus Station Chicago, Illinois * Provided accurate information about products and services toCustomer Service Repri customers.08/2022 - 07/2024 * Implemented innovative methods for streamlining the customerservice process.* Identified areas of improvement in customer service processeses accordinglyand suggested chai* Developed positive relationships with customers through friendlyinteractions* Gathered customer feedback through surveys and used the data toimprove customer service* Maintained a high level of professionalism when dealing withdifficult customers* Provided excellent customer service to resolve customercomplaints in a timely manner.* Provided exceptional customer service to ensure customersatisfaction.* Resolved complex problems by working with other departmentsto provide solutions that meet customer needs.* Tracked orders from start to finish to ensure timely delivery ofgoods or serviAnswered inbound calls, chats and emails to facilitate customerserviceBiometric Services Lombard, Illinois * Supported the case manager by attending court hearings, medicalCase Manager Aide appointments, or other related events on behalf of the agency.(01/2023 - 03/2024 * Adhered strictly to all relevant confidentiality laws whenhandling sensitive information about a client's personalcircumstances.* Worked closely with family members of clients to ensure thateveryone was informed about ongoing treatments or interventionsbeing utilized.* Observed client behavior during appointments or visits to providefeedback to the case manager.* Collaborated with other social service agencies to ensurecontinuity of care for clients.* Collaborated with other departments within the organization tocoordinate services for clients.* Attended staff meetings and participated in team buildingactivities* Developed and implemented case management plans to ensureclient needs were met.Chicago Public Schools, Henry H. Nash * Completed daily logs detailing route information, passengerElementary School Il] counts, incident reportsBus Aide * Participated in regular training sessions on safety protocols,/2007 - 03/2020 customer servie techniques.* Communicated with parents and teachers regarding studentconduct while riding the bus.at belts at all times+ Ensured that all passengers were weawhile on board the bus.* Monitored student behavior on the bus, intervening whennecessary to ensure a safe ride.* Maintained accurate records of attendance and incidents duringeach route run* Conducted pre-trip inspections of buses prior to each tripensuring that all safety equipment was functioning properly.and dis* Assisted students in boarding mbarking the bus safely* Responded to emergency situations calmly and quickly followingestablished procedures.* Provided a safe environment for students while on board the bus.Education and TrainingWestinghouse Chicago, IllinoisHigh School Diploma06/1999Business of Technology Chicago, IllinoisBusiness@ resume-now.com |
