Candidate Information Title Customer Service Representative Target Location US-LA-Kenner Email Available with paid plan Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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Professional SummerySkills: communication; time management; conflict resolution; ability to multi-task; wok independently; team oriented; well organized; strong work ethic; and Bi-lingual (Spanish)Professional Experience: A diverse background in administrative, customer service and supervisory lead and contact center.Health and Welfare State of Idaho: Customer Service Representative 2; Assist client when they called in to get information on how to apply for benefits (SNAP, Medicaid, Childcare, Cash Assistance. Transfer calls to Specialist, if client requested notices to be emailed to them that did not have any PHI, if PHI was on notices would have them remailed. Process electronic mail and paper mail. Issuse EBT SNAP card and worked return mail by calling client to verify address and re mail.Pro Staffing; CSR: Process return mail in the Department of Health and Welfare, called client to verify address and made sure that PHI was follow through before providing information on the notice. Department of Occupational & Professional Licensing: assist client that called into schedule test for Electrical, Plumbing, Public Works and HVCA.Ready Responder; CER: Assist patients that called in to schedule appointments for Covid-19 Test and Home Urgent Care visit. Process and Reschedule and Cancellation request per patient. Then as of 01/07/2022 we advise all scheduling would be done via Website. I also received calls regarding Medical Records and Credentials, advise callers to send email to get medical records and credentials to provided emails.World Connections; CSR: Worked multiple corporate campaigns handling inbound and outbound calls in contact center. Tempur-Pedic: 07/20/2020- Bed and Mattress Company. Handled order status general status and warranty. Via order status, assist client with tracking order via UPS or DHL and other Carriers. For warranty- help register mattress and bed frames and accessory. Ameicor-07/19/20; Debit reduction company- Assist clients with compliance calls and 30 day calls and payments schedules.. Philip Connections- Helped clients with installation of EZTrack and EZTrack Plus. Helped clients to upload system to their mobile device, how to mak sure they have all the communications correct.Computer Skills: Microsoft Word, Excel, PowerPoint.Education & Training: Apollo College Boise Idaho- Medical Billing24 Monte Carlo Dr Kenner LA 70065, Phone PHONE NUMBER AVAILABLE Email EMAIL AVAILABLEVictor M. Otiz