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Heather Olivarez EMAIL AVAILABLEMesa,Az PHONE NUMBER AVAILABLEEDUCATIONRio Salado College, Phoenix, AZ Street Address   2021Chemical Dependency CertificationEmpire Beauty School Street Address   2011Rubidoux High School 1993 - 1997PROFESSIONAL EXPERIENCETeleverde, Goodyear, AZ April 2019  July 2022Lead Development Representative August 2021- PresentSupported SAP, a technology solutions company by developing, cultivating, and nurturing self-generated leadsEducated and influenced potential clients for companies growthIncreased client pipeline by $549,000 through outbound cold callingActively collaborate with Sales, Marketing, and other stakeholders to support the delivery of strategic organizational objectivesOvercomes sales objections in a professional mannerLed management of accurate data compilation and documentation for three different data management systemsSales Development Representative June 2021-July 2021Provided strategic account penetration for Optimizely, a digital experience software organizationDeveloped market insights for key stakeholders in organizationCreated strong relationship with the Sales team, generating additional revenue opportunitiesResponsible for initiating discovery calls, scheduling next steps meetings, and scheduling meetingsBusiness Development Support Representative April 2019-April 2020Managed both incoming and outgoing customer support and lead development calls for Avaya, a cloud communications organizationProvided tracking of key performance indicators, sharing market insights to clients and customers to better educate on trends and challengesMentored new and existing agents on call flow, client solutions systems, and lead processes to expedite learning and development, ensuring campaign successSKILLS & ACHIEVEMENTSTechnical Skills:Microsoft Suite, SAP, Salesforce, Outreach, Outlook, ZoomInfo, Insideview, Kronos, SharePointAwards/Honors:ABC Masters Bootcamp Certification - October 2021Certified in Accountability, Business Acumen, & CommunicationVolunteer Activities:St. Marys Food Bank VolunteerService Projects with The Church of Jesus Christ of Latter-day SaintsHobbies and Interests:SurfingPlaying the piano