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SUMMARYSKILLSEXPERIENCEALIXZALEWSKIEMAIL AVAILABLEPHONE NUMBER AVAILABLEColonia, NJ 07067People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets. Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service, and team leadership. Outgoing Customer Service Cashier well-versed in loss prevention techniques and proficient in POS and register systems. Energetic self-starter with outstanding active listening abilities. Performance Improvement Operations Monitoring Workplace Safety Operations Management Employee Training Work Delegation Technical knowledge Team motivation Loss Prevention Guest service Operations Support Customer Service Management Team Collaboration and Leadership Positive Attitude Professional Appearance Flexible Schedule Team Supervision POS System Operation Inventory Counts Assigning Work POS Deletions Cash Handling Training Assistance Shift Paperwork Completion Drawer Assignments Technical Support Client ServiceSHIFT LEAD 04/2023 to 03/2024Walgreens - Colonia, NJMaintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed. Enforced store policies regarding returns, exchanges, refunds, discounts. Identified opportunities for operational improvements and communicated them to management. Assisted in the training of new employees.Performed opening and closing procedures such as setting alarm systems, counting money. Resolved conflicts between customers, employees, and vendors in a timely manner. Provided guidance and support to other team members as needed. Supervised staff during shift changes and ensured transition went smoothly. Managed store operations during absence of Store Manager or Assistant Manager. Handled cash register transactions accurately while providing excellent customer service. Conducted regular inventory checks to maintain accurate stock levels. Delegated tasks to employees and monitored activities and task completion. Completed opening and closing duties to facilitate business operations. Coached and trained employees and managed daily work assignments to enhance operations.Did any type of clean up that was needed. Shelves, bathroom, garbage, made balors when necessary. Proficient in Photo Department operations.Have been in charge of taking down weekly and monthly tags. Then, put new ones up.FRESH FOOD ASSOCIATE 08/2014 to 04/2015Sam's Club - Edison, NJ Adhered to health codes while handling food items safely and hygienically. Collaborated with team members on special projects or assignments as needed. Maintained inventory levels for various types of produce items. Provided customer service by responding to questions and requests in a timely manner.Performed daily maintenance tasks such as cleaning work areas, equipment, and utensils. Operated cash registers accurately when ringing up purchases for customers. Assisted customers with selecting fresh produce items as requested. Labeled packages with product name, price, weight, or other information as required.Checked temperatures of coolers and freezers regularly to maintain food safety standards.Rotated merchandise on a regular basis to ensure that older products were sold before expiration date. Cleaned and stocked produce shelves, ensuring freshness of all items. Inspected incoming shipments of produce for signs of damage or spoilage. Disposed expired goods properly following established procedures. Arranged and stocked department displays. Sanitized food preparation areas with company-approved cleaning products. Greeted customers to determine wants or needs. Described merchandise and explained use, operation and care. Stocked shelves and supplies and organized displays to focus customer attention on specific items. Watched for and recognized security risks and thefts to prevent or handle situations. Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items. Answered store and merchandise questions and led customers to wanted items. Prepared merchandise for purchase or rental.Ensured shelves, counters, and tables were clean and organized for optimal store appearance. Cleaned shelves, counters and tables to maintain organized store. Prepared and maintained inventory of freshly made pizzas and food items for sale. Was in charge of opening and closing the cafe department. Recommended, selected and located merchandise based on customer desires. DISPATCHER 06/2010 to 06/2011A. Harrington Limo and Livery Service - Edison, NJ Resolved customer complaints related to service issues or delays. Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary. Managed a large volume of phone calls while ensuring accuracy in data entry. Assigned drivers to appropriate routes based on customer needs. Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office. Updated records of driver locations, delays, and cancellations. Coordinated with other dispatchers to ensure efficient delivery schedules were met. Provided timely updates to customers regarding their orders or requests. Maintained logs of all incoming calls and assigned tasks. Verified driver credentials prior to assigning them a route or task. Ensured compliance with safety regulations and company policies. Liaised with customers to provide logistics for drivers and coordinate delivery times. Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs. Tracked changes in computer system to keep records current and accurate. Alerted personnel of road and weather hazards to minimize accidents and delays. Answered customer requests with information about product availability, shipping information and status updates. Monitored changes in delivery schedule and communicated changes to customers. Monitored dispatch board and adjusted call priorities regularly based on caller needs.Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth. Supervised driver dispatching, route planning, and vehicle tracking for driving team. Addressed questions, problems or requests for service or equipment. Documented services performed, operations information, and dispatch details in system.Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives. Advised personnel about accidents, weather conditions or other hazards. Prepared daily work and run schedules. Relayed work orders, messages or information using telephones or two-way radios. BARTENDER 11/2009 to 02/2010Gio's Bar And Grill - Carteret, NJ Resolved customer complaints in a professional manner. Prepared alcoholic and non-alcoholic beverages according to recipe standards. Maintained inventory of liquor, beer, wine, and other beverage items. Adhered to state regulations regarding serving alcohol responsibly. Assisted in setting up the bar for service shift. Checked identification cards for proof of age prior to serving alcohol beverages. Kept track of all orders made by customers and communicated them promptly to kitchen staff. Organized storeroom inventory of supplies such as cups, napkins, straws. Managed cash drawer at the end of each shift ensuring accuracy of funds received. Provided drink suggestions to customers based on their preferences. Ensured proper sanitation of bar area, glassware, utensils, and equipment. Greeted customers and provided excellent customer service. Stocked ice bins and coolers as needed throughout shift. Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking. Performed opening and closing duties including restocking supplies. Cleansed glasses with sanitizing solution after each use. Followed safety protocols while handling sharp tools or dangerous chemicals. Developed good working relationships with fellow employees through effective communication. Displayed and retained extensive knowledge of liquors, wines and entrees. Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures. Trained new bartenders on drink preparation and upselling techniques. Balanced daily registers and generated sales reports for management. Kept track of bar tabs and transferred open tabs to dining area for wait staff. Completed regular bar inventories and daily requisition sheets. Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.Recommended food and drinks to patrons based on preference, pairings and special promotions.FRONT END ASSOCIATE 09/2008 to 07/2009Quick Chek stores - South Plainfield, NJCollaborated closely with coworkers on special projects or tasks as assigned by manager.Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices. Ensured compliance with all safety policies and procedures. Utilized point-of-sale system to process cash, credit card, check and gift card payments.Performed daily opening and closing procedures according to standard operating procedures. Assisted in organizing merchandise displays on the sales floor. Greeted customers and provided assistance with product selection. Stocked shelves with new inventory according to established guidelines. Provided product knowledge to customers as needed. Verified accuracy of pricing signs throughout store. Maintained a clean, organized and inviting store environment. Consistently met all performance goals set by management. Organized backroom storage areas according to company standards. Processed customer transactions and provided excellent customer service. Demonstrated strong problem solving skills when handling customer complaints or inquiries. Maintained clean and clutter-free front-end area. Contributed to operations in the Deli department. Handled all fresh food orders. Prepped meat, salads, wraps, and bread for the next day.FRONT END/DELI WORKER 10/2007 to 01/2008Bear Rock Cafe - South Plainfield, NJ Monitored expiration dates of products to ensure quality control standards were met. Kept track of daily sales figures for use in restocking inventory levels. Ensured compliance with local health codes by adhering to sanitation policies. Communicated effectively with team members regarding orders placed by customers.Trained new employees on deli operations, including food safety procedures and customer service techniques. Assisted customers with selecting deli items and providing product knowledge. Organized the storage areas for deli products, ensuring that all items were properly labeled and stored according to health department regulations.Prepared cold cuts, salads, sandwiches and other deli foods using established recipes or customer requests. Operated cash register to process customer orders accurately and efficiently. Followed food safety guidelines when preparing sandwiches, salads and other deli items. Rotated stock on shelves to ensure freshness of products. Greeted customers in a friendly manner and provided excellent customer service. Cleaned work surfaces regularly throughout shift using appropriate cleaning solutions. Received new inventory and rotated stock by dates to keep items fresh and usable. Weighed, packaged and priced various meats, cheeses, fruits and vegetables for sale in the deli case.Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate. Documented and entered special orders for event catering and party trays. Followed recipes and customer requests to prepare meals. Stored perishable food items in freezer or refrigerator to protect from spoilage. Worked with customers placing large or specialized orders, providing samples, and recommendations and responding to requests. Cleaned utensils, dishes and glasses for customer use. Maintained work areas to reduce potential for illness or injury. Resolved common and complex issues by determining need of customer and immediately offering favorable solutions, increasing customer satisfaction scores from to. Gave exceptional customer service to guests during peak business periods, resulting EDUCATION ANDTRAININGABOUT ME.in increased sales and boost in revenues.Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness. Completed orders by slicing, weighing, packaging and pricing meats and cheeses. Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices. Restocked shelves with freshly prepared foods during peak hours. TELLER 07/2005 to 08/2007Washington Mutual Bank - Avenel, NJ Processed wire transfers for customers both domestically and internationally. Maintained accurate records of all transactions for compliance purposes. Verified customers' identification to ensure compliance with laws and regulations. Identified fraudulent activity or suspicious behavior immediately reported it to management. Handled large volumes of currency quickly and accurately with minimal errors. Maintained confidentiality of all customer records and information according to company policies. Explained the features of various banking products available to customers. Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.Continuously updated knowledge about banking products, services, policies and regulations.Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients. Answered customer inquiries regarding bank products and services. Reported any operational issues or system problems that occurred during shift promptly.Adhered strictly to all security procedures related to handling money at the teller window. Explained account information to customers in detail as needed. Identified opportunities to refer customers to other areas of the bank for additional services. Balanced cash drawers on a daily basis. Conducted daily reconciliation of teller drawer within approved thresholds. Built and maintained client relationships through quality, personalized interactions. Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds. Prepared official checks for customer and internal bank needs. Colonia High School - Colonia, NJHigh School Diploma06/2007 I'm a very hard worker. Loyalty is key. Positive working environment is an important thing. I'm a very quick learner. Work well with pretty much everyone.