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06/2017 -Street Address /2024Insurance Agent Team MemberGEICO, North Liberty, IACustomer Service, Data Entry, Billing Questions, Taking Payments, Some Underwriting tech, Sales, ChatStreet Address /2011 -01/2017Sr Customer Service SpecialistGeneral Dynamics Information Technology, Coralville, IA2011-2017  Data Entry/Processing.  Took customer complaints  Removed personally identifiable information for data base on website 09/2011 -11/2012Direct Support Professional, SLSI 1DAC, Inc,* Provided personal healthcare in patient homes. * Cared for the disabled. * Gave emotional support to patients and their families. * Provided companionship to keep patients mentally healthy. * Taught patients to manage their illness or disability. * Gave patients oral medications, as prescribed. * Kept careful, accurate records of patient care and care activities. * Reported all problems to supervisors and nurses. * Followed all health and safety rules. * Followed patient confidentiality rules.08/2010 -03/2011IT Temp EmployeeRobert Half Technologies, Cedar Rapids, IA* Provided assistance with computer hardware. * Detected problems and errors in computer operations. * Set up equipment for others to use. * Ensured the proper setup of hardware. * Conducted computer diagnostics. * Referred major hardware and software issues to technicians.09/2004 -05/2010Home and Community Based SupervisorCommunity Care, Inc,* Performed personnel duties such as recruitment, interviewing, hiring, training and evaluation. * Supervised work activities of service staff. * Maintained communication between all levels of organization personnel. * Attended conferences and staff meetings. * Planned and Michele Anne Farmer Brown600 JACKSON ST, OLIN, IA 52320-9615Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEAbility SummaryI am self-motivated, team oriented professional who loves to learn new skills. I am proficient with MS Office Suite, can do some tech support, and am proficient with Windows. I have experience with Salesforce.Employment Historyimplemented programs and services. * Organized work schedules and assignments for staff. * Assessed staffing needs. * Maintained personnel and staff activity records. * Used calendar/scheduling software. * Used database softwaInformation TechnologyMaster's DegreeKaplan University, IABachelor's DegreeKaplan University, Davenport, IAConversion country: USAssociate's DegreeUND-LR, NDConversion country: US12/2022 Insurance ProducerMaryland Department of Insurance04/2022 Personal Lines, P&CIllinois Department of Insurance05/2020 Personal LinesNC Department of Insurance07/2017 Insurance ProducerOklahoma Department of Insurance12/2002 Insurance ProducerIowa Department of insuranceReferences and other insurance license information is available upon request. I am currently working on my IT certifications.Education HistoryOccupational Licenses, Certificates and TrainingAdditional Information