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Click here or scroll down to respond to this candidateCandidate's Name
Email: EMAIL AVAILABLEPhone No: PHONE NUMBER AVAILABLELocation: Phoenix, AZPosition QualificationsSenior Network Support IT Professional with thirteen years of experience, demonstrating a strong ability to provide effective support across various levels of IT infrastructure.Excellent written and verbal communication skills.Extensive expertise in setting up server and network environments for software simulations, utilizing VMWare clusters, and managing tasks such as new VM deployments, software and OS upgrades, and patch releases.Solid background in configuring Hypervisor servers, iSCSI storage, VLAN networks, and server creation and configuration.Comprehensive knowledge smooth operations and optimal performance of IT systems.I am based in Glendale, AZ and available to join within two weeks notice.Technical SkillsHP (Left Hand), EMC, Pure, Dell Storage AdministrationWindows Server 2003, 2008R2, PHONE NUMBER AVAILABLEActive Directory DNS DHCPSpam Filter, Anti-Virus, Firewall Administration Barracuda, StonesoftEthical Hacking Certified 2015 studied pen testing, malware vectors, defense rumination.Dell and HP Servers, updating, repairing and initializing updates or maintenanceVMWare ESXi 5.5, 6.5, 7.2 Support Tier I, II, and Tier III resolutionRuckus managed wireless ArubaCitrix XenApp 4.5 and 6.5 Administrator CertifiedJuniper, Ubiquiti, SonicWALL and Stonesoft Firewalls AdminCisco Switches, Routers programming and troubleshootingLogistics Warehouse support for label printers bar code scan networksCustomer Support Medical, Legal, Sales, Logistics, and Manufacturing environments.Remote Office support across U.S.Project Management Citrix and VMWare migrations to new hardware hypervisorCisco Dell switches configuration troubleshootingUbiquiti, Dell, Cisco, Wireless Access Points install supportProfessional ExperienceToyota Financial Services. Contract thru Tata Consultancy Services 1 year April 15 to PresentTier II Deskside SupportCustomer support Toyota Financial Sevices applications, configurations and hardwareLaptop replacement imaging,configuration user profile replicationand back upHardware and software diagnosis.Remote support Office 365, Adobe, Microsoft Windows 10, scripting through Microsoft powershellImaging supporting Toshiba laptopsElectric Power Research Institute (EPRI) 1 year March 2022 Feb 2023Network Analyst II Knoxville Lab AdministratorProvided support for various projects by building virtual environment(s)Maintained firewall, switch access, VLAN creation and support.Maintained three VMWare environments, VMWare running on Dell server hypervisors.Complied with ticketing system requirements and metrics, IT support for projects and teamsKimberly-Clark, 3 years 9 months Feb 2018 Sep 2021Technology SpecialistProvided 24/7 systems support for the Loudon Mill production site.Provide Tier II Help Desk Support, Microsoft Environment from Client PC to ServerVMWare Management Support Server Management, Infrastructure and Backup RolesIntegrated Support with Honeywell, ABB, product support, integration supportPlaycore, 6 month contract Jul 2017 Dec 2017Systems AdministratorAdministrator Active Directory for 27 separate locations across the US.Provide Tier II Help Desk Support, Exchange, Barracuda Spam FilterHyper-V Server Management, Infrastructure and Backup RolesShoreTel VOIP support configuration, administration, Switches, and Phones.Infrastructure Support Tier II DHCP, DNS, AD, LogMeIn Remote Support account managementLife Care Centers of America, 6 month contract Aug 2016 Mar 2017Nursing Facility VMWare ManagerManaged 40+ physical servers and 600+ virtual servers server buildsBuilt all VMWare virtual servers to include Linux, Windows, and Cisco Virtual AppliancesAdministered, Maintained VMware clusters for both Production and Development environmentsMaintained three separate storage systems, PURE, EMC, and HP Left Hand SANConfigured Hypervisor servers, iSCSI storage, VLAN network, Server creation and configuration.Created, configured, released server upon approved ticket through SharePointImplemented expansion of environments and decommissioned as neededProfessional resource for VMWare implementation in a 50+ personnel IT DepartmentMattex Manufacturing, Chatsworth and Calhoun, GA 2 years three months Mar 2014 Aug 2016IT AdministratorMaintained connection from Chatsworth, GA to Dubai U.A.E. centralized ERP managementConfigured Switches as necessary for voice over IP phones, network access using VLANs.Maintained all servers necessary for infrastructure; Active Directory, DHCP, DNS, on Dell Blade Servers with VMWare ESXi 5.5 and EMC storage, in a FT configuration ESXi 6.5Responsible for all IT related issue on both sites, explaining and troubleshooting all devices on the network including IP cameras, Badge Readers, and monitoring of production floor equipment in an industrial environmentEstablished and created all users e-mail, and rights with all IT related equipment, e-mail and account access as established with Microsoft Dynamics in conjunction with AD.Established and continued professional relationships with vendorsRyder Corporation, Chattanooga, TN 18 month contract Jul 2012 Dec 2013IT Infrastructure SupportMaintain technical infrastructure for employees and management at all levels.Partner with local vendors for procurement of equipment contracting services.Oversee and plan installation of network equipment, Cisco series routers and switches.Install MPLS and fiber circuits for new office/warehouse locations in Chattanooga (four sites in six months).Troubleshoot and maintain workstations, laptops, 1D and 2D barcode scanners.Connect to Ryder SQL based inventory program.Image computers using Norton Ghost and MS Solutions.Work independently and in teams with Ryder management onsite and report to IT management based in Lansing, MI.Coordinate with development team for scheduled releases of software updates.Produce Alliance, Nashville, TN 2 years Jul 2010 Jun 2012Network AdministratorMaintained a network of computers and servers running Windows 7, Windows Server 2003R2, Server 2008R2 Exchange 2007, 2010; Citrix XenApp 4.5, 6.5 Citrix Access Gateway; XENServer 5.61, 6.0, 6.1.Created virtual desktop environment accessible in five regional offices and a network of 28 remote FTP servers uploading to clustered SQL servers, using MPLS network, Fiber SCSI connected SAN.Provided 24/7 network support for clients and their infrastructure.Managed an Active Directory in MS Server 2008, Domain Controllers, DNS, DHCP, Citrix Application, Gateway, and Web Interface and Gateway file/print server roles in Citrix, mobile device access.Helpdesk supporting problems with networks, web services, mail services and overall aspects of a corporate network environment.Monitored system logs and activity on all servers and devices.IraqSat, Balad Air Base, Republic of Iraq 1 year Aug 2005 Aug 2006Internet Satellite Provider Installer MaintainerInstalled and troubleshot Internet Satellite Dishes at Balad Air Base, Iraq.Maintained a network of 66 users on three separate LAN networksInstalled and aligned eight satellite dishes for other users for the IraqSat Company.Received additional support from the network engineers based in Baghdad and Dubai.Troubleshot connectivity issues under combat conditions.Fixed personal computers for users and others referred to me for my ability to use software to align dishes and receive strong signal transmission.Provided cost estimates and exterior project planning.Managed financial reports and records.Repaired, cleaned and maintained all equipment.Headquarters and Headquarters Company, 4th Battalion, 101st Aviation Brigade, Fort Campbell, KYPlatoon Sergeant, Senior Flight Instructor 17 years medically retiredBattalion standardization instructor for an Assault Helicopter Brigade.Trained and supervised 60 enlisted personnel. January 1993 January 2006Maintained records and other documentation at the highest standards.Reported to the Battalions Senior Enlisted Advisor and Senior Instructor Pilot.Trained sixteen Crew chief Flight Instructors to U.S. Army standards.Trained over 300 door gunners and crew chiefs for Operation Iraqi Freedom.2003EducationAustin Peay State University, Clarksville, TennesseeBachelor of Science, CommunicationsConcentration: Network Design, Server Virtualization, Web Page DesignCommunications courses in English, Literature, and Communications TheoryRelevant Coursework: Cisco Network Operating Systems, Information Security, Database Design,Non-Commissioned Officers Course, Ft. Eustis Virginia, Graduated February 2000Certificate & Specialized TrainingCitrix Administrators Course LPS Integration Nashville, TNCertified Ethical Hackers Course 2015 SolutionsAssistant Information Management during Operation Iraqi Freedom 2003 |
