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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLEEMAIL AVAILABLEhttps://LINKEDIN LINK AVAILABLEEDUCATIONACI Learning, Irving, TX04/2021Applied LearningRecognized for successfully completing A+ 1001,1002, Network+, and Security+, ITIL coursesGoogle-Technical Support FundamentalsHigh School Diploma, 05/2012Security Clearance: Top Secret; SecretWORK EXPERIENCESutherland Global Services11/14/2022-06/21/2024Tier 1 Technical SupportThe first point of contact for all computer and system-related concerns for customers associated with the clientContact customers to analyze, troubleshoot, and diagnose hardware problemsResolve technical issues related to network interruptionsActively update, maintain and monitor all aspects of computer networks of a customerPromote the clients' products to customersMaintain positive customer feedbackData EntryLiberty Tax Technical Support11/08/2021- 4/1/2022Technical Support TechnicianComplete detailed reports using a ticketing systemThe first point of contact for all computer and system related concerns from FranchiseesContact clients to analyze, troubleshoot and diagnose hardware problemsActively update, maintain and monitor all aspects of computer networks of a Liberty Tax FranchiseeMaintain positive customer feedbackUnited States Army Reserve09/18/2013 - 09/04/2021Intelligence AnalystPrepare intelligence products to support the combat commanderAssess the significance and reliability of incoming information with current intelligenceEstablish and maintain systematic, cross-reference intelligence records and fileKnowledge of Military weapons such as the M9, M4, M16, M240B, and Grenade Launcher.Performed during training purposes simulated and live fire ranges.Trained Soldiers in Intelligence Analysis.Basic knowledge of the Psychological Operations Process.Used desktop computers to research required information for the Commander.Used programs such as Power Point, Excel, and Word.Connected desktop to the company networkLittle Tykes Learning Center01/2020 11/2022TeacherPlan, schedule and implement age-appropriate activities and curriculum to stimulate and educate children.must supervise and provide a safe environment for all children, record and observe children's daily behaviors and report them to parents and supervisorsOrganize recreational activities such as games, songs, dances, art, and drama.Tutor Time Learning Center06/2017 - 01/2020TeacherPlan, schedule and implement age-appropriate activities and curriculum to stimulate and educate children.must supervise and provide a safe environment for all children, record and observe children's daily behaviors and report them to parents and supervisorsOrganize recreational activities such as games, songs, dances, art, and drama.The Children's Courtyard.03/2017 -06/2017TeacherPlan, schedule and implement age-appropriate activities and curriculum to stimulate and educate children.must supervise and provide a safe environment for all children, record and observe children's daily behaviors and report them to parents and supervisorsOrganize recreational activities such as games, songs, dances, art, and drama.Country Home Learning Center05/2015- 01/2017TeacherPlan, schedule and implement age-appropriate activities and curriculum to stimulate and educate children.must supervise and provide a safe environment for all children, record and observe children's daily behaviors and report them to parents and supervisorsOrganize recreational activities such as games, songs, dances, art, and drama.Starbucks.01/2015 -03/2015BaristaTake orders and make coffee, tea, and other drinks to customer specifications.Operate cash registers and credit card machines.Take customer complaints or questionsClean coffee machines, restaurant areas, restrooms, and preparation areas during a normal shift.Maintain good customer relations and speedy delivery of all beverages as well as complete assigned tasks from management |
