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Click here or scroll down to respond to this candidateCandidate's Name
Columbus, OHEMAIL AVAILABLEPHONE NUMBER AVAILABLEA highly motivated and result oriented professional with years of experience in the financial services sector. Also, a dynamic associate with the ability to adapt to change in a fast-paced environment and contribute to the companys success. Strong interpersonal skills & Performance-driven Data collection & Entry Excellent communication & organizational Skills Mentoring & Process Improvement Analytical and critical thinking Microsoft office (Word, Excel, Power Point)Work ExperienceOffice AdministratorACCESS AUTOS LLCOctober 2023 to Present Greet and assist customers, coordinate appointments and services, and process service-related paperwork Supports company operations by maintaining office systems and supervising staff controlling correspondence, designing filing systems, reviewing and approving supply requisitions maintain billing records and invoices, and handle light bookkeeping duties. Direct Support ProfessionalHeinzerling Community-Columbus, OHFebruary 2024 to June 2024 Assisted clients with personal hygiene, including bathing, dressing, grooming, and toileting. Supported clients with mobility and transferring, including the use of assistive devices Supported clients with meal planning and preparation, ensuring dietary needs were met. Assisted with household tasks such as cleaning, laundry, and shopping. Accompanied clients to appointments, social activities, and community events. Observed and reported changes in clients physical or mental health to healthcare professionals and supervisors. Implemented individual care plans, behavior plans, and emergency procedures. Maintained a safe and clean living environment for clients. Encouraged and assisted clients in developing and maintaining life skills such as budgeting, cooking, and social interactions. Communicated effectively with team members, supervisors, and clients families. Loan CollectorLATOP NIGERIA LIMITED (FINTECH)-LagosJune 2018 to May 2023 Managed a portfolio of over 200 accounts, achieving a 95% or higher collection rate, reducing delinquencies. Developed and implemented personalized repayment plans for clients, resulting in a 40% reduction in late payments. Established and maintained positive relationships with clients, resulting in a 30% increase in repayment negotiations. Utilized advanced negotiation and communication skills to resolve disputes and collect overdue payments, maintaining high professionalism. Monitored and tracked the status of delinquent accounts, initiating collection actions and providing timely updates to senior management. Collaborated with the legal department to prepare documentation for court proceedings in cases of non-compliance. Conducted thorough analysis of clients' financial situations to offer viable solutions within company policies, balancing client needs and company interests. Led training sessions for new hires on best practices in debt collection, contributing to improvement in team performance. Provided exceptional customer service, addressing and resolving customer inquiries and complaints while adhering to regulatory guidelines.Sales RepresentativeADOB FASHION HOUSE-LagosApril 2016 to May 2018 Engaged with customers to understand their fashion needs and preferences, resulting in a 15% increase in customer satisfaction scores. Utilized in-depth knowledge of current fashion trends to advise customers, leading to a 20% product sales increase. Maintained up-to-date knowledge of the company's product range, including seasonal changes and exclusive lines, to effectively advise customers. Managed inventory and stock levels, ensuring optimal availability of products and timely replenishment of best-sellers. Collaborated with the store team to achieve monthly sales targets, consistently exceeding personal sales goals by 10%. Successfully enrolled 200+ customers in the companys loyalty program, fostering long-term customer engagement and repeat business.Customer Service RepresentativeCRUSADER INSURANCE-LagosSeptember 2009 to December 2010 Managed an average of 30+ customer interactions per day, effectively handling policy questions, billing issues, and claim status updates. Spearheaded a team project to identify and rectify recurring customer issues, leading to a 20% reduction in repeat customer complaints. Implemented a new CRM system for tracking customer interactions, enhancing the efficiency and accuracy of customer data management.Industrial Trainee, Underwriting DepartmentINTERNATIONAL ENERGY INSURANCE-LagosJuly 2008 to September 2009 Conducted regular policy reviews and updates for customers, ensuring coverage adequacy and up-to- date client records. Assisted in the training of new customer service staff, developing training materials, and conducting sessions that improved new hire onboarding efficiency. Collaborated with insurance agents to expedite claim processing, reducing average claim resolution time by 15%. Utilized in-depth knowledge of insurance products to offer tailored policy recommendations, contributing to a 10% increase in policy renewals.Direct Support ProfessionalEducationBachelors in Business AdministrationOsun State University - EdeJanuary 2017 to December 2017Skills Working with people with autism Early childhood education Toddler careCertifications and LicensesCPR CertificationMarch 2024 to March 2026 |
