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Candidate's Name  2015 Bruckner Blvd, Bronx, NY 10472EMAIL AVAILABLECell:PHONE NUMBER AVAILABLESUMMARYSeason Security Concierge with a strong commitment to excellence and a track record of ensuring residents and guests satisfaction. Proven competency in communication skills, conflict resolution, customer service, access control, camera surveillance, critical decision-making, Emergency response, attention to detail. Security USA/ Lobby Concierge/ 33 Vestry Street Condominium 05/2023-Present Greeting an assisting resident, employees, visitors, vendors and contractors in a professional and courteous manner upon arrival. Managing mail, packages, and food deliveries, coordinating dry-cleaning services and informing residents. Monitoring and controlling access to the premises, managing visitors, vendors and contractors' access. Assisting residents with inquiries, requests an issue related to their living environment. Collaborate closely with property management in the activation and distribution of all access systems. Coordinating maintenance and repairs with superintendent and property management. Ensure proper care and maintenance of passenger elevator, car lift, lobby and surrounding area. Maintain tour activity log, respond to emergency situations contacting appropriate authorities when necessary.Winfield Security Officer/Lobby 575 8th Avenue and other sites 06/2017-08/2021- 05/2022-10/2022 Detect and deter trespassing, criminal mischief, loitering, soliciting. Monitor elevator surveillance cameras to prevent entrapment, avoid crowding and soliciting. Reduce intrusion by 90% through effective surveillance and patrol. Inspect building access points, report any irregularities. Enforce Covid-19 safety guidelines informing violators of policy and procedures. Respond to fire alarms according to building protocol. Assist and direct personnel, contractors, inspectors, messengers, couriers visitors on inquiries. Maintain safety an appearance of lobby and outer perimeter. Women in need/ Lead Residential Aide LaGuardia Family Center. 08/2021  05/2022 Oversee and maintain a safe functional environment for residents, staff and contractors. Enforce Covid-19 safety guidelines informing violators of policy and procedures. Conduct orientation for new families and provide house rules and regulations. Handle crisis according Win operational protocol, provide information to appropriate staff. Answer the site phone professionally and transfer calls appropriately. Observe all residents for signs of substance abuse, child abuse, criminal activity, immediately advise the appropriate staff. Maintain daily logbook, school attendance, visitor, resident sign-in logs, and reports on the CARES data base. Patrol the facility maintain standing posts, conduct vertical patrols as required. Open unit doors for clients when requested. Work under pressure and during stressful situations. CERTIFICATIONS Security Guard License ID # 10010794292 Fire Guard F02 Certified# 88253596 PC Fundamentals program