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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLE EMAIL AVAILABLE Greenfield, TN Street Address
SUMMARYI have a long diverse work history, with a long stable just of long term employment. I am a team player, highly motivated, quick learner. I have a strong skillset. I look forward to challenges and have the ability to deliver and overcome obstacles. SKILLSCustomer serviceBudgetingSchedulingWarranty administrationOperating heavy machineryProduction operatorQuality Control InspectorHandling, receiving, dispatching callsEXPERIENCEService Manager, Weakley County Motors, July 1995-July 2024 Martin, TNManage back end dealership operations. Managed service dept, schedule and assign labor to service techs, scheduling, administration of warranty, flag labor, work with customers, compiling quotes, handling customer service,Identified opportunities to increase efficiency through automation or process re-engineering. Assisted in the development of marketing campaigns targeted at increasing sales opportunities from existing clients.Ensured compliance with applicable laws and regulations related to services provided. Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.Reviewed customer billing statements for accuracy prior to release. Maintained records of all customer interactions and transactions. Resolved customer complaints in a timely manner.Managed inventory levels of parts necessary for servicing customers' needs. Monitored service performance metrics to identify areas of improvement. Analyzed existing processes for potential cost savings initiatives. Developed and maintained relationships with customers, vendors, and suppliers. Coordinated with other departments within the organization to ensure seamless delivery of services.Trained new employees on the use of customer relationship management software systems. Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.Maintained accurate records of all service requests, including resolution times and costs incurred.Conducted performance reviews and provided constructive feedback to staff members. Performed root cause analysis on recurring problems encountered by customers. Provided technical support for hardware and software issues experienced by customers. Managed service staff to ensure customer satisfaction and compliance with company policies.Represented the service department in executive meetings, providing reports and insights on performance and initiatives.Warranty Claims Administrator, Silverrock Automotive, September 2020-November 2021 Mesa, AZDesigned forms and templates to streamline workflow processes within organization. Provided technical assistance with computer hardware and software issues when needed. Created presentations with Microsoft PowerPoint for management team members. Monitored emails, sorted mail and distributed correspondence accordingly. Answered incoming calls and responded to customer inquiries. Performed data entry tasks into computer databases from paper documents. Supported departmental activities by providing clerical assistance. Responded promptly to customer complaints in a professional manner. Compiled statistical data from various sources for analysis. Compiled data from multiple sources into comprehensive reports for management review. Negotiated contracts with vendors and service providers to optimize costs and efficiency. Facilitated communication between departments to support project completion and goal achievement.Handled correspondence, including drafting emails, memos, and reports for senior management.Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.Answered telephones to take messages or redirect calls to appropriate colleagues. Displayed strong telephone etiquette, effectively handling difficult calls. Identified needs of customers promptly and efficiently. Maintained positive working relationship with fellow staff and management. Monitored operations and reviewed records and metrics to understand company performance.Set specific goals for projects to measure progress and evaluate end results. Tire Builder, Goodyear Tire & Rubber, January 2000-July 2012 Union City, TNAdjusted machine settings to optimize production efficiency. Tested completed tires for air pressure, tread depth, balance, using specialized testing equipment.Verified that all parts used in the manufacturing process met quality standards before assembling them into a final product.Changed tooling on tire-building machinery when necessary to accommodate different sizes and types of tires being produced.Operated tire building machines to build tires according to specifications. Maintained a clean and safe work environment at all times. Loaded and unloaded raw materials into machines for processing into finished products. Assembled tires from components such as tubes, rims, and beads. Ensured that all safety regulations were followed while working with hazardous materials such as rubber compounds and chemicals.Assisted other technicians with troubleshooting any problems that arose during the tire-building process.Monitored machine operation during the tire-building process to ensure proper assembly of components and accuracy of data entry.Inspected finished product for defects in material or workmanship. Performed routine maintenance on equipment used in the tire-building process. Measured and cut rubber strips according to specified dimensions using hand tools or automated cutting devices.Trained new employees on how to operate tire-building machinery safely and efficiently. Identified potential areas of improvement within the production process and recommended solutions accordingly.Read and interpreted orders and sketches to fabricate tires according to specifications. Completed proper startup and shutdown procedures to protect equipment and personnel. EDUCATION AND TRAININGBachelor of ScienceBachelor of University Studies, The University of Tennessee - Martin, Martin TN May 2012 |
