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 [Candidate's Name ][Street Address  University Suites Dr.][Greenville, NC, Street Address ]PHONE NUMBER AVAILABLE[wzakkaiStreet Address @gmail.com]Objective:Dedicated and results-oriented professional with four years of exemplary experience in customer service and three years of expertise in retail operations. Adept at delivering exceptional customer experiences, driving sales, and optimizing operational efficiency. Seeking to leverage proven skills and accomplishments in a dynamic organization where I can contribute to business success while advancing my career.Professional Experience:Customer Service Representative[Food Lion], [Belhaven, NC] | [2017]   [2021]- Serve as the primary point of contact for customer inquiries, concerns, and requests, consistently ensuring a positive customer experience.- Handle a high volume of inbound calls and emails, addressing customer issues promptly and efficiently while adhering to company policies and procedures.- Utilize active listening and problem-solving skills to resolve customer complaints and escalate complex issues to appropriate departments for resolution.- Demonstrate proficiency in product knowledge to provide accurate information and recommendations to customers, resulting in increased sales and customer satisfaction.- Collaborate with cross-functional teams to implement process improvements and enhance overall customer service effectiveness.- Achieved consistently high customer satisfaction ratings, exceeding departmental goals by 20% year over year.Retail Sales Associate[Walmart], [Greenville, NC] | [2020] - [2024]- Provided exceptional customer service and product assistance to drive sales and meet revenue targets.- Engaged with customers to identify their needs and preferences, offering personalized recommendations and upselling products to maximize sales opportunities.- Managed inventory levels, conducted regular stock checks, and ensured merchandise displays were organized and visually appealing to enhance the shopping experience.- Processed transactions accurately and efficiently using point-of-sale (POS) systems, handling cash, credit, and debit card payments.- Collaborated with team members to execute promotional events and marketing campaigns, resulting in a 15% increase in sales during peak seasons.- Recognized for outstanding performance with multiple awards for top sales performance and customer satisfaction.Education:[BA], [POLSCI][East Carolina University], [Greenville, NC] | [2024]Skills:- Excellent communication and interpersonal skills- Strong problem-solving abilities- Proficient in Microsoft Office Suite- Ability to multitask and prioritize in a fast-paced environment- Detail-oriented with a focus on accuracy and efficiency- Proven track record of exceeding sales targets and customer service goalsReferences:Available upon request.