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EMAIL AVAILABLEPHONE NUMBER AVAILABLE - text onlyObjective: Diligent and detail-oriented Mortgage Loan Processor with a proven track record in processing diverse loan portfolios, emphasizing Conventional, FHA, VA, HELOC, USDA, and jumbo loans. Seeking to contribute my expertise, ensuring precise review, compliance, and efficient processing for an exceptional home buying experience.Transferable skillsReviewing, preparing, and processing all documents associated with mortgage originations.Collaborating with support partners, i.e. mortgage bankers, loan officers, realtors, insurance companies, title companies, underwriters, appraiser, etc.Maintaining privacy concerns with regard to confidential customer information and documents.Pipeline and portfolio managementProfessional experience
JP Morgan Chase Tempe AZ - Mortgage Loan Processor01/05/2015 to 02/10/2024Served as single point of contact between loan customers and bank.Fostered direct communication with customers, vendors, loan officers, underwriters, title companies, and insurance firms.Oversaw the complete lifecycle of loans, from originations to final funding.Expertly obtained underwriter-requested financial documents, mortgage loan payoff statements, insurance declaration pages, etc.Proactively addressed and resolved challenges associated with customer mortgage applications, ensuring a smooth and efficient process.Successfully managed timelines, meeting loan rate expiration deadlines with precision.JP Morgan Chase Tempe AZ - Mortgage Servicing Specialist 08/01/2005 to 01/05/2015Executed loss mitigation strategies to prevent foreclosures and facilitated foreclosure proceedings when necessary.Conducted mortgage collections, managing the processing of past-due payments.Specialized in rectifying misapplied mortgage payments to ensure accurate financial transactions.Provided dedicated mortgage customer service by addressing incoming calls, submitting loans for escrow analysis, and resolving related queries.Processed lien releases and conducted research on outstanding lien releases.Managed the processing and servicing of loan modifications.Recognized with numerous awards for top performance and outstanding customer service during tenureProfessional Licenses Real estate agent license, NMLS ID 1403099, Tax preparer certificationEducation: Arizona State University, Bachelors Degree 2014 |
