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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessionalObjective Highly motivated, success driven professional that seeks to utilize my experience as a Customer Service Representative, responsible for day to day operations and all critical business decisions. Also seeks to utilize my skills of superior organization, proficiency and attention to detail to reach and exceed your organizational goals.QualificationSummary Offering a comprehensive and successful background of experience in customer service, analytical and organizational management skills.Critical thinking and problem-solvingDetail orientedInformation Security Annual TrainingTrainer, Instructor in all aspects of the Insurance, Collections industryExperience Team Manager of diverse groups of personnelComputer proficient including: MS Office Systems, Word, ExcelLicensed Accident & Health, Life and Variable AnnuitiesLeadership and Agency Building, trained and certifiedProfessionalExperienceProfessionalExperience(continued) American Income Life Insurance, Atlanta, GA (March 2016-Present)General Agent/Trainer (now virtual) Major responsibility of conducting daily forensic looks into submitted insurance policies to insure accuracy and sustainability. Train new agents in all aspects of the insurance industry with great importance on accountability and honesty. Report directly to Master General/State General Agent to insure accuracy in reporting findings and solutions to any issues that arise. Provide one on one coaching to agents for call flow techniques. Answer agents and clients emails daily Monitor and motivate with encouraging all activity to increase productivity and maximize the company profitability Conduct weekly classes on updated policy changes and procedures.SpectraForce, Fla (January 2022 December 2022)Patient Services Rep 2Work directly with ChangeHealthCare as customer service representative, setting appointments/examsFed Ex, Ellenwood, GA (October2021 March 2022)Package Handler (Seasonal)Responsible for the day to day loading of packages for shipmentBellSouth/ATT Telecommunications, Baton Rouge, LA & Conyers, GA (July 2001- February 2016)Sales Associate/Team Lead Team Lead responsibilities include assisting in managing, coaching and mentoring sales associates to achieve their greatest potential. Knowledgeable of all policies, procedures and practices to assure a smooth running team. Knowledgeable of all products and services in Wireless, TV and Internet. Maintain training records on Continuing Education courses to insure associates maintain knowledge of the fast changing field. Evaluate and investigate fraud, abuse complaints and billing discrepancies. Gather substantial evidence to prove fraud, waste and mismanagement Handle all complaints received through emails and phone calls daily. Identify, own and resolve billing disputes. Ability to make business decisions around best course of resolution and guide appropriate team members in implementationFirst Guaranty Bank, Hammond, LA (January 1998-June 2001)Customer Service/Collections Agent (Assist Supervisor) Assist with opening new accounts. Answer questions and assist with any discrepancies. Analyze, reconcile and maintain consistent account reconciliations between business customers statements. Responsible for daily NSF reports in respect to chargebacks and fees. Help with intake of loan applications.EducationBaton Rouge School of Computers, Baton Rouge, LAAA Accounting (Magna Cum Laude) Graduated June 1988Alabama State University, Montgomery, ALStudied AccountingHammond High School, Hammond, LAHS Diploma achieved May 1984ReferencesNathaniel HarrisAdministratorPHONE NUMBER AVAILABLEEMAIL AVAILABLEShaniqua LovettCustomer ServicePHONE NUMBER AVAILABLEEMAIL AVAILABLE |
