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Title North Carolina Customer Service
Target Location US-NC-Greensboro
Email Available with paid plan
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1Candidate's Name
Greensboro, North CarolinaTel: PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL SUMMARYMotivated, goal-driven, and purposeful professional with a background in meeting organizational needs. Demonstrated commitment to student learning, diversity, inclusivity, and multiculturalism. Experienced in counseling diverse groups, adept at retention services, experienced in academic advisement, and assisting students with career exploration. Personable leader and collaborator with positive people skills and demonstrates collective efforts to work in partnership with all constituents. Teaching a undergraduate business course, providing various workshops with a high regard for exceptional customer service and exceeding client expectations. Collaborate with program chairs, faculty, staff, and local constituents to ensure students are gaining skills and competencies sought. Prepare reports to summarize data related to caseloads performance, retention, and graduation rates. Proficient and utilized Microsoft applications, Navigate, Blackboard, Datatel, Colleague, Web advisor, Eullcian, TEAMS, ZOOM and other meeting applications, SPSS software experience and dedicated to community service and volunteering. EDUCATIONHAMPTON UNIVERSITYDoctor of Philosophy in Educational Management December 2021 STATE UNIVERSITY OF NEW YORK, COLLEGE AT BUFFALOMaster of Science May 2001Student Personnel AdministrationWORK EXPERIENCEGUILFORD TECHNICAL COMMUNITY COLLEGE March 2019 - Present Jamestown, North CarolinaAcademic Success CoachManage caseload of 400+ students with academic and career advisingRefer students to proper campus resources, collaborate with departments successfully while contributing to student retention and successManage admissions intake and assist in first semester enrollment for new international studentsProvide guidance for new and current international studentsRespond to prospective student inquiries regarding program of study, campus inquiries.In-depth knowledge of GTCC programs, campus resources, events, deadlines, policies and procedures, and admissions criteria while utilizing time management skills effectively, consulting diverse student bodyProvide service excellence and prompt follow up to students and parents, guardians, while utilizing FERPA knowledge, rules, and guidelinesOversee and assist with the International Student Association Club resulting in increasing interest and turn out for international week activitiesUpdate college forms, procedures, presentations, and international student handbook 2ELON UNIVERSITYMartha and Spencer Love School of BusinessInternship Coordinator/Director of InternshipsOct 2008 - Dec 2011Developed internship opportunities resulting in a 100% increase in the number of summer internships over prior academic yearSupported and expanded employer relations through site visits to New York and North CarolinaCounseled over 300 students per semester regarding career management and exploration of internship and future employment opportunitiesSuccessfully managed more than 1,100 business students in internship programsCommunicated employer programs, processes, and career exploration to students and faculty through class visits and correspondenceCollaborated with University Career Services to assist with external relations and on-campus interviewsTaught a business course each semester: Strategies in Career PreparednessWrote and received two mini-student services grants for the Business School JOHNNETTA B. COLE GLOBAL DIVERSITY & INCLUSION INSTITUTE June 2006  Oct 2008 Greensboro, NCProject Director/Camp DirectorPower Girls Global Summer Leadership leader, researched, prepared packets, and followed up with potential program sponsorsSecured speakers and guests for a two-week sight program. Created activities and compiled daily programs for Power Girl participantsManaged Power Girls Leadership camp through daily preparation, delegation, and assistingwith all areas to ensure the overall success of the programHired, trained, supervised, and managed staff/volunteers. Supervised and managed a staff of eightPrepared and conducted performance evaluations for participants and staffAssessed and compiled Power Girls end of the program reportAssisted Executive Director and Program Coordinator to ensure rules, policies, and guidelineswere executedDANVILLE PUBLIC SCHOOLS October 2004 - June 2006Danville, VAGuidance CounselorMonitored student behavior and progress during the academic yearAssisted students with overall development through character-based lessonsCollaborated with Specialist to assist in updating guidance and counseling curriculumResolved conflicts through peer mediation and individual counselingPrepared and submitted lesson plans and daily logs for the principal(s)Attended bi-weekly meetings and participated in workshops BENNETT COLLEGE FOR WOMEN Nov 2003- Dec 2004Greensboro, NCResident DirectorAdministered and supervised residence hall community, providing essential leadership for residence management and staffInterpreted, supported, and implemented college and residence hall policies, regulations and procedures, building buy-in among staff and residentsDeveloped a sense of community amongst residents by encouraging campus-wide participation in programs 3and eventsAssisted with academic support and holistic development of residentsIdentified and resolved problem situations through counseling, conflict resolution and crisis intervention ERIE COMMUNITY COLLEGE Nov 2001 - Nov 2003Orchard Park, NYAcademic CounselorCounseled undecided major students and facilitated career exploration and significant decisionsusing assessment instruments such as the Strong Interest InventoryProvided academic advisement to a diverse population of students, including non-traditional, physically challenged, and freshmen studentsEvaluated transcripts for admissions and explained articulation agreementsAdvised students of general education requirements and transfer proceduresSupervised a staff of mentors, tutors, and work-study studentsCollaborated with Associate Vice President of Student Affairs and other departments on programs, services, and retention initiativesCoordinated and promoted student services that engaged students in active learning MEMBERSHIPS AND COMMITTEES SERVEDNACE Member (National Association of Colleges and Employers)Member, Delta Sigma Theta SororitySOAR Program (Student Orientation Academic Advisement and Registration) VolunteerStudent Leadership Conference CommitteePTA Vice President 2017- 2020National Black Theater Festival- Public Relations Volunteer 2011-2021 REFERENCESDr. Carolyn Salanger, Vice President Student Services Rockingham Community College EMAIL AVAILABLE PHONE NUMBER AVAILABLEAngie Abraham Mack Senior Director: EMAIL AVAILABLE PHONE NUMBER AVAILABLE Kristin Barrier Director Love School of Business: EMAIL AVAILABLE PHONE NUMBER AVAILABLE Shannon Kimball Assistant Love School of Business EMAIL AVAILABLE PHONE NUMBER AVAILABLE/pre>

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