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Click here or scroll down to respond to this candidateCandidate's Name , AMAStreet Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional SummaryDependable Transaction processor and mailroom lead bridging management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with strong work ethic and advanced complex problem-solving skill. Coordinates with management, other team leads and colleagues to ensure continuous improvement of process/operations and maintain a quality of service that meets or exceeds company goals. Influences in Vietnamese and English.Skills. Effective leader Staff training/development Employee scheduling Consistency to meet goals Efficient multitasker Conflict resolutions Customer service oriented OrganizedWork HistoryAmazon Inc. Robbinsville, NJ 9/2018-presentWorking as inbound associates; main duty as stow merchandise but not limit to other duties. i.e. water spider, problem solve... Xerox (Conduent) Inc. Hamilton, NJ 4/2006-8/2018Senior Transaction Processor. Work closely with the state of New Jersey Department of Human Services for updating non-custodial parents records. Prepared source data for computer entry compiling and sorting information increasing high quality and accuracy score of 65%. Process payment via EPay of forms of payments (check, money order) for NJFSPC. Co-developed program that reduce processing errors by 45% Serve as backup system administrator, schedule, and perform tape back-up. Corresponding to customers via state help desk software. Proving IT supports for in-house and state users. Office Manager 2001-2006Avis Rent-a-car. Princeton, NJ Scheduling, Booking and Customer services. Process end of day paperwork and rental confirmations. Managed and oversaw rental junior staff.Office Manager 1993-2001Mastropieri Enterprises, Princeton, NJ. Oversaw operation for Avis Rent A Car, Ryder truck rental Used Avis online reservation to book and trackavailability of rental cars. Used Ryder Truck rental nationwide to schedule trucks for rent. Process end of day paperwork and rental confirmations. Resolves customer issues.Inventory clerkPrinceton Instrument. Princeton NJ 1995-1997 Used computer software to track all items going out and coming in. Shipping and Receiving goods.EducationAMA-Business, 2017 (American Management Association) Mercer County Community College-Hamilton NJBachelor of Art and Information Technology. 2012Fairleigh Dickinson University. TeaneckAssociate of Science. Specialized in Computer Networking Mercer County Community College-Hamilton, NJ 2009Microsoft Certified System Engineering ProgramAptech Computer, Princeton NJ 2008Successfully completed Microsoft CertifiedProfessional |
