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Indianapolis, IN Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL SUMMARYSeeking a position for a long tenure where I can learn and grow. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers.WORK HISTORY2019 TO PRESENTDAYCARE OWNER/OPERATORINDIANAPOLIS, IN Maintained accurate accounting of tuition and operating reports. Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff. Stayed current on codes and guidelines to maintain compliant program operations in Indiana. Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.Create daily curriculum paying attention to time management10/2018-01/2019INBOUND/OUTBOUND CALL CENTER AGENTRenaissance Dental  Southport, Indiana Developed favorable customer service relationships and built new, robust customer bases. Assisted customers with their coverage and provided provider information for them. Found providers in their area for the specialty of the doctor they needed.Routed calls to the appropriate place for the customer and potential customers.08/2017 TO 10/2018CUSTOMER SERVICE REPRESENTATIVEMillennial Services  Indianapolis, Indiana Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns Answered constant flow of customer telephone calls promptly to avoid on-hold wait times. Offered advice and assistance to customers, paying attention to special needs or wants.SKILLS Customer Care Expert (Treat the customer as I would want to be treated) CommunicationTime Management MultitaskingInterpersonal SkillsProblem SolvingEDUCATIONHigh School DiplomaBroad Ripple High School - Indianapolis, IN