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Title Customer Service Quality Assurance
Target Location US-FL-Tampa
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
St. Petersburg, FL PHONE NUMBER AVAILABLE EMAIL AVAILABLESKILLSCustomer service, project management, plumbing & electrical installation, manual labor, security operations, risk assessment, quality assurance, inventory management, cash handling EXPERIENCEField Technician & Support, Private Contractor 2017 - Present Supports contractor in installing and repairing plumbing fixtures, including faucets, sinks, toilets, and piping systems. Conducts electrical wiring installations, including outlets, switches, and light fixtures, following safety protocols and ensuring proper grounding and insulation techniques. Executes routine maintenance tasks on private residences, including painting, carpentry repairs, and drywall patching, to maintain property aesthetics and functionality. Provides excellent customer service by addressing client inquiries, resolving concerns, and ensuring customer satisfaction throughout the project lifecycle. Participates in manual labor tasks such as lifting, carrying, and moving heavy materials and equipment, contributing to the efficient execution of construction projects. Armed Guard, Statewide Patrol Protection Services 2022 - 2024 Responded promptly to security incidents, emergencies, and alarms, taking decisive action to contain threats, apprehend suspects, and coordinate with law enforcement authorities as necessary. Maintained proficiency in the use of firearms and other defensive tactics, adhering to strict protocols and regulations. Conducted security assessments and risk evaluations to identify vulnerabilities and recommend proactive security measures to mitigate potential threats and enhance overall security posture. Completed thorough incident reports, documentation, and log entries detailing security-related activities, observations, and interventions for internal review. Enforced access control measures by verifying credentials, monitoring entry and exit points, and conducting security screenings to ensure the safety and security of restricted areas. Prep & Quality Assurance Specialist, Chilis Bar & Grill 2015 - 2017 Ensured guests receive the highest quality food and exceptional dining experience by reviewing food orders meet company stands and customer expectations. Performed shift changes and/or opening or closing duties along with rotating products and stock as needed. Maintained low ticket times to keep prepared food continuously flowing out of the kitchen. Customer Service Associate, Jersey Mikes Subs 2013 - 2015 Accurately reported financial measures and transactions through POS system. Managed food supply to ensure adequate availability at all times and prep as needed. Ensured high satisfaction of customers and resolved issues as needed. EDUCATIONHigh School Diploma, Clearwater High School, Clearwater, FL, 2016

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