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Name Available: Register for Free
Title General Manager Customer Service
Target Location US-FL-Pompano Beach
Email Available with paid plan
Phone Available with paid plan
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GENERAL MANAGER.Parkland, FL  PHONE NUMBER AVAILABLE  EMAIL AVAILABLESUMMARYIm a charismatic and passionate leader with considerable experience and a proven track record of consistently winning high levels of business within a competitive marketplace. Able to quickly establish credibility with senior decision-makers in a wide range of business contexts. Ability to manage sales operations and consistently achieve remarkable results. I have the entrepreneurial spirit required to work in highly flexible, rapidly changing, ambiguous work environments. Having an insatiable level of wisdom to solve problems and quickly build solid internal and external relationships. Bottom line: I love what I do.KEY SKILLS, STRENGTHS & COMPETENCIESDevelop strategies to optimize profitable growth and support company and customers objectives.Able to work in any environment with an emphasis on character, honesty and integrity.Full P&L responsibility of the entire sales & costsProven ability to develop and execute on strategies generating positive sales results.Always consider legal, regulatory and compliance issues before deciding a plan.A transformational, careful listening, selfless, servant leader with superb empowerment abilityADDITIONAL EXPERTISE: Performance management  Relationship Management  Campaign Reporting  Customer Service  Implement Policies  Financial Acumen  Microsoft Office Suite Create Brand Awareness  Training & Staff Development ADDITIONAL PEOPLE SKILLS: Lead by Example  High Standards  Consistency  Leadership Skills  Energetic  Enthusiastic  Integrity  Analytical  Team Player Creative Thinker  Problem Solver  Excellent CommunicatorEXPERIENCENOSNAWS, LLC. IHOP & WALTS AMERICAN GRILL Planation, Boca Raton FL 2018  July 2024MANAGER OPERATORStaff development, training & performance evaluations, manage and input payroll,All operational purchases, accounts payables, marketing execution and daily operations.Budgeting and cost controls, develop strategies to optimize profitable growth.Support company and customers objectives
Maintain the highest standards of quality controls and presentation.Health code compliance and safety practices.Financial Acumen, P&L responsibility for sales & costs to track theocraticals vs actuals.Performance management to the owners with results and strategies.RUSSOS NEW YORK PIZZERIA Germantown, TN 2007 - 2018MANAGING PARTNER AND OPERATORFrom the ground up, designed and supervised the build-out of a 5,000sq. ft., 200 occupancies, restaurant.Supervised front/back house operationsIn charge of staff recruitment, interviewing, hiring, training, and for a staff of 45Managed budgeting and cost controls, including sales and excise tax.Maintained the highest standards of quality control, cleanliness and safety - health inspection average high 90%Oversaw vendor relationships and inventory management positioning the location within the top three out of 40 units for an average food cost of 22%, beer 28%, wine 32.2% and labor 27%Menu development including the creation of a brunch menu unique to the unit which increased monthly sales by 20%Utilized period system accounting to track weekly theoretical, profit and growth strategies, and quarterly reports.PERKINS FAMILY RESTAURANTS AND BAKERY Memphis, TN 2004 - 2007REGIONAL MANAGERManaged a five-store region with 6.8 million in sales.Supervised a staff of over 175 employees.Tracked weekly theoretical, profit and growth strategies, and quarterly reports through period system accounting.Increased sales by 13% while reducing food costs by 8%Managed menu, marketing and training rolloutsMaintained high quality assurance and controls.Forecasted, tracked and monitored rewards system resulting in an increase holiday baked good sales by 15%(EARLIER EXPERIENCE)THE DRAFT AMERICAN GRILL Columbus, GA 2001 - 2004DIRECTOR OF OPERATIONSDesigned and supervised the build out and managed 70,000sq. ft., sports-themed dance club/restaurant/bar housed within a 1920s basketball gymnasiumSupervised a staff of 35 (hiring and scheduling)In charge of all budgets and controls, liquor, beer, wine, admissions, and restaurant acquired all permitsBooked and coordinated DJs, fashion shows, concerts, and special events.RAFTERS SPORTS BAR & GRILL Roswell, GA 1997-2001MULTI-UNIT MANAGERDesigned and supervised the build-out of three of four restaurants. Each location was approximately 7,000 sq. ft. with a 200-250 occupancyResponsible for all daily operations and controlsManaged store P&L using period plans for a store bottom line of 15% - 18% flow through.Implemented new controls and requisition systems for, liquor, beer, wine, and restaurant to maximize profitOversaw promotions and marketing.Hired, trained and scheduled a staff of 30-35 per locationDeveloped themed catering offerings to increase food and beverage sales.TONYS GRILLE & TAP Atlanta, GA 1991-1997GENERAL MANAGERSupervised a staff of 50.Introduced new controls and requisition systems for, liquor, beer, wine, and food to maximize profit.Created themed-based catering offerings to increase food and beverage sales.BORDERLINE BAR & GRILLE Malibu & Moorpark, CA 1987 - 1991DIRECTOR OF OPERATIONSDesigned and supervised the build-out of both locations: Malibu - 8,000sq. ft./175 occupancy, Moorpark - 20,000 sq. ft./500 occupancy.All controls, liquor, beer, wine, admissions and restaurantBooked DJs, music and special events.EDUCATIONUniversity of West Georgia Carrolton, GAINTERESTSBiking, weight training, racquetball and volunteer work with local animal rescue shelters

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