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PROFILEExperienced technical support professional with 3 year of experience providing remote support for hardware, software, and networks. Proven ability to diagnose and solve technical issues quickly and efficiently while providing excellent customer service. Friendly support professional with experience providing technical solutions to customer inquiries. Possesses strong critical thinking and problem-solving abilities, as well as excellent customer service skills. Adept at explaining complex technical information in a comprehensive manner and managing multiple projects under tight deadlines. Experienced customer service representative in a high-volume call center while working remotely.KEY SKILLS WORK EXPERIENCE Technical Support Mobile DeviceManagement Hardware Configuration Problem Resolution Continuous Improvement Quality Assurance Customer Service Solid written and verbalcommunicator Friendly, courteous, andservice oriented Microsoft Office Data Entry AS400 Siebel Remedy Banner CanvasTechnical Support SpecialistApple Remote2021  Present Resolve escalated customer complaints quickly and effectively using excellent communication skills. Provide technical support to customers via telephone and e-mail. Troubleshoot hardware and software issues. Responds to user inquiries in a timely and professional manner. Assist in the resolution of customer service inquiries and escalated issues to appropriate support personnel. Assist with network configuration and maintenance tasks. Identify root cause of complex technical problems by analyzing log files and other data sources. Collaborates with the IT team members to develop innovative solutions to resolve customer issues in a timely manner. Monitors system performance and implemented system upgrades as needed.Customer Service RepresentativeWalmart Remote2020  2021 Proactively assisted customers with sales, technical support issues, and customer service issues. Quickly responded to the customers questions and via chat, e-mail, and phone. Thoroughly recorded all questions, requests, answers, and follow-up work. Escalated questions and requests to the relevant department or individual in accordance with theestablished protocols as needed. Showed consideration and empathy to every customer. Conducted research to respond to requests and questions from customers.EDUCATIONAssociate of Business AdministrationEast Mississippi Community CollegeDecember 2023High School DiplomaStarkville High SchoolMay 2022