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Click here or scroll down to respond to this candidateCandidate's Name
Clover, SCEMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceCSR - Customer Service RepresentativeExtend Health/Willis Towers Watson - Greenville, SC October 2021 to Presenti was a customer service representative in a call center environment working from home. i dealt with over 60-75 incoming and outgoing calls through the call center all day. i helped people with their hra's their ara's their reimbursement accounts that were set up by their companies to help pay for their healthcare and such after they retired. it was a great job and i received several awards for top performance and i love dealing with people of all kinds. i have a high school diploma and over 22 years of customer service experience including running my own business for about 20 years total. ive worked with customers of all backgrounds and have been told i have great people skills. im very familiar with all types of programs including word excel and all microsoft programs aswell as a customer database program for the companies i have worked for. im an extremely fast learner and do very well under pressure. Owner and OperatorMetrolina Window Cleaning - Charlotte, NCSeptember 2001 to March 2021All aspects of owning a business including all of the duties ie. accounting, billing, estimating jobs, supervising all jobs, all customer service, ordering all supplies and equipment, human resources, all of the incoming and outgoing customer and business calls, and much much more... Project ManagerAmazon - Charlotte, NCFebruary 2010 to November 2018was a project manager specifically working with the Amazon Prime addition to the company. I worked with the technical department with getting the software update ready and getting it running smoothly with Bithub, Microsoft Exel, and internal programs. My business communication was through Skype for meetings and Zoom as well as internal programs that were implemented for this purpose. SupervisorSunrise Window CleaningNovember 1998 to September 2001As a supervisor of Sunrise Window Cleaning, responsibilities include; supervise every aspect of jobs, supervise all jobs to ensure efficiency and completed in a timely manner, and train new employees. EducationAssociate in Arts (AA) in Computer NetworkingStrayer University-North Carolina - Charlotte, NCJuly 1998 to September 2000High school diplomaSouth Point High School - Belmont, NCAugust 1996 to June 1998Skills Mac OS Active Directory Accounting Microsoft Windows Server Linux DNS TCP/IP Windows Cleaning Microsoft Office Accounts receivable Microsoft Outlook Computer networking Help desk Technical support Computer operation TCP Microsoft Excel Microsoft Word Data entry Network support Operating systems (10+ years) Customer service Cashiering Communication skills Leadership Cash handling Administrative experience Live Chat Phone Etiquette Typing Upselling Cold Calling Troubleshooting Customer service Sales Marketing Typing Cold calling Salesforce Live chat Google Docs Upselling Technical support Project management Cash handling Leadership Windows Accounts receivable Telecommunication Software troubleshooting Accounting Human resources Help desk Cash register Office managementAssessmentsSales skills CompletedJuly 2021Influencing and negotiating with customersFull results: CompletedCustomer focus & orientation ProficientJuly 2021Responding to customer situations with sensitivity Full results: ProficientCall center customer service ProficientJuly 2021Demonstrating customer service skills in a call center setting Full results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
