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With 16+ years of diverse experience as BENNETTA K. BRADFORDa highly organized, solution-oriented,and resourceful professional in variousfacets of customer service, social servicemanagement, vocational evaluation,instruction, and vocational rehabilitationcounseling. I provide overarchingsupport in handling telephone inquiriesand complaints, addressing meter data,keeping records, coordinating withorganizations, supervising programs,running the office for CMHA, assistingcounselors, engaging with casemanagers, writing financial reports,providing documents to communityorganizations, providing vocationalassessment, using vocational testingmethods, preparing evaluation reports,planning treatment, managing cases,implementing plans of medical services,giving career planning lessons,developing curriculum plans, presentinglectures, creating discharge summaries,determining counsel for psychiatricdisorders and diagnosis, examiningpsychological impediments, surveying,devising rehabilitation strategies, andoffering prognosis.Professional SummaryEducationMajor: Rehabilitation CounselingMinor: Clinical CounselingMajor: Political Science/CriminalJusticeMinor: SociologyGPA: 3.54M.Ed. Vocational RehabilitationCounselingKent State University, Kent, OHBS Political Science & CriminalJusticeThe University of Akron, Akron, OHThe College Preparatory SchoolJames Ford Rhodes High School,Cleveland, OHProfessional ExperienceHandling a high volume of telephone inquiries, concerns, or complaints from utility customers about their accounts, equipment, and services in accordance with established guidelines and procedures.Obtaining details about the clients' situations.Investigating meter data as well as clientusage, account, and bill payment histories using a computer, reference materials, instruction manuals, and regulatory logs. Handling and answering all e-mails and phone calls to reduce the number of customer complaints, give effective suggestions, listen to them attentively, and exacerbate calls. Customer Service RepresentativeThe City of Cleveland/Division of WaterMay 2017 - PresentCleveland, OHResponding to crisis situations when severe mental health and behavioral issues arose. Assisting clients with developing relevant skills to improve functionality in social, educational, and vocational situations.Teaching clients anger management techniques, relaxation skills, impulse control, and coping skills.Collaborating closely with the treatment team to appropriately coordinate client care services.Conducting individual and group counseling sessions Completing detailed documentation of sessions, patient notes, and recommendations. Helping couples work through serious issues and restore relationships or part amicably. Referring individuals to outside resources and services for additional support. Group TherapistBellefaire JCBJun 2019 - PresentShaker Heights, OHAssisted clients in their homes, community, and clinic settings to help connect them to various resources to aid their situations.Documented all encounters and contracts made on behalf of clients Submitted monthly reports, maintained client files, case notes, the release of information, assessments, and other medical documentation.Eased contact and coordination of services between providers and the client. Supervised staff, payroll, billing, grant funding, and budgets. Traveled to homes, community locations, various agencies, hospitals, appointments, and resources to help clients complete tasks.Networked in the community to form relationships, help send with client management, and to get additional information on available funding, and resources, to assist clients in need.Collaborated with functional managers to develop program resource plans and assign program resources.Monitored progress on program implementation, documenting and communicating fulfillment of goals and encouraging consistency or adjustment in components. Maintained and updated organizational charts, employee handbooks, and performance evaluation forms.Developed or implemented recruiting strategies to meet current or anticipated staffing needs.Advised management on organizing, preparing, or implementing recruiting or retention programs.Interviewed job applicants to obtain information on work history, education, or job skills. Community Resource ManagerThe Zeal GroupApr 2012 - Jan 2016Shaker Heights, OHObjectiveI am now looking for a challenging position in Management where my extensive skills can be fully utilized and further developed. After a successful career in other facets, I want to leverage my in-depth knowledge in Business, Social Services, and Education. Chemical Dependency CounselorAssistant (CDCA)Health Care WorkerCommunity Health WorkerComputer OperationsFirst AidCardiopulmonary resuscitationCertificationsContact Me3890 Wendy Dr. Cleveland,OH 44122PHONE NUMBER AVAILABLEEMAIL AVAILABLEAffiliationSigma Gamma Rho Sorority IncSoft SkillsMicrosoft officeInterpersonal communicationRehabilitation & treatmentDevelopmental disabilitiesVocational assessmentsCommunity resourcesSituational assessmentsBehavioral observationsAssessment & counselingTreatment planning & sales supportRehabilitation case managementClinical competence & counselingPublic relations & team leadershipProblem solving & Eye on detailsTeamwork & team leadershipStudents who were confronted with difficulties in deciding on a major were given career and life planning lessons.Developed plans for the curriculum's development.Presented comprehensive curricula, presentations, lectures, and conferences. Worked together with students and faculty to find solutions for various college problems. Administered and assessed a number of tests to limit their range of potential careers. Completed client discharge summary with referrals. InstructorOhio UniversityMay 1999 - Jan 2002Athens, OHDevised rehabilitation strategies with each client and followed up on their progress until their sentence was successfully ended.Offered a prognosis and made a treatment plan.Counseling services, both individual and group.Remediable, tailored vocational assistance based on the strengths of people with mental disorders.Established and put into action a strategy of community, family, medical, social, vocational, and community assistance to help in finding suitable employment. Writing grants can assist in finding and bringing the availability of funds to the facility. Excellently documented the development and changes with regard to case planning, objectives, and employment objectives.Vocational Rehabilitation CounselorNorthcoast Behavioral Healthcare SystemsJan 1998 - May 1998Northfield, OHDetermined the client's comprehension, responsiveness, and level of adjustment to a handicap, including attitudes and emotional states, through counseling individuals with psychiatric disorders and chemical dependency diagnoses. Created and carried out a strategy of medical, social, vocational, community, and family assistance to aid in locating and retaining suitable work. Conducted vocational evaluations, offered diagnostic and treatment planning, and managed cases.Examined any psychological, social, physical, or other impediments to employment in perspective of how they actually affect how difficult it is to find work. Used surveys, exams, and questionnaires to help clients assess the capabilities, interests, and abilities of individuals who had disabilities and clients who were returning to the workplace.Vocational Rehabilitation-Pathway CounselorSpectrum Supportive ServicesMay 1998 - Oct 1998Cleveland, OHVolunteer Professional Experience (Cont.)Responsible to ensure continuity ofcare through the admission,evaluation, treatment, and follow-upprocesses.Coordinate discharge planning andprovide case management based onthe Veteran's needs and availableresources.Volunteered at the Department ofVeterans Affairs in Lexington, KY forone year.Coordinated and supervised programs and organizations that support public wellbeing. Established and ran a business office to assist Cuyahoga Metropolitan Housing Authority(CMHA) tenants in moving to new HUD units while the Valleyview Projects are rebuilt under the auspices of the grant-funded Hope VI project. Assisted in managing counselors and case managers, conducted grant research, wrote grants, and kept financial reports on the development of the Hope VI project for authorities at CMHA and Merrick House.Processed required documentation, connected with other community organizations, and gave advice on stress management, health, and wellness. Social Service ManagerMerrick HouseJan 2006 - Jun 2007Cleveland, OHProvided vocational assessment and work adjustment services for clients with disabilities using accepted vocational testing and work simulation methods. Developed vocational assessment strategies and prepared vocational evaluation reports and recommendations.Performed vocational assessments, provided diagnosis, planned treatment, managed cases, and developed and implemented a plan of medical, social, vocational, community, and family services.Assisted clients with evaluating the strengths, interests, and aptitudes of individuals with disabilities, and clients returning to the workforce with the use of surveys, tests, and inventories to aid in obtaining and maintaining suitable employment. Vocational EvaluatorTransitional Work SystemsJan 2003 - May 2007Cleveland, OHProfessional AttributesEffective communication to negotiatewith multicultural groups effectively.Utilizing the twelve-step plan in order toovercome addictions and compulsions.Ethical addiction treatment, the effects ofharm reduction & medically assistedtreatment.Diagnostic criteria for addiction,planning, and intervention using casestudies.Creating and implementing medicalstrategies and overseeing the treatmentprocess.Planning treatment process,implementing social services plan andexecution.Supervising programs and organizationsthat support public welfare &rehabilitation.