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Click here or scroll down to respond to this candidateSUMMARYAccomplished detailed and solution-oriented IO Psychologist professional with 10+ years of Change/Project Management, Organizational Development/Effectiveness, Quality Assurance experience who possesses excellent verbal and written communication skills used to solve complex technical and business concerns, whose bottom line is positive results.PROFESSIONAL EXPERIENCEUNITY CONSULTING & CONTRACTING, Inc., Aug 2015 PresentIndustrial Organizational PsychologistClient: Henry National Transportation Grandview, MO Oct 2023 June 2024Examined the organizations processes for hiring, on-boarding, communication and overall operational structure to diagnose and implement the necessary processes and procedures, to improve the overall health company culture with a focus on organizational leadership and organizational design and structure.Create and present organizational health status report to leadership frequently via weekly meetings that highlighted company effectiveness and deficienciesAssisted the company in developing and implementing mission and vision statements that create a culture that aligns with its mission, value and beliefsImplemented organizational effectiveness scorecards for: leadership development, learning and training initiatives, and performance management (implementation of new processes and procedures)Client: MOORE & ASSOCIATES, LLC Lenexa, KS Dec 2019 Sept 2021 Examined the organizations strengths and weaknesses to diagnose and measure how healthy and effective the organization is; improved the organizational culture with a focus on organizational leadership and change management.Managed, coordinated and implemented organizational effectiveness and change management strategies, that assist the organization in creating a culture that aligns with its mission, value and beliefsImplemented organizational effectiveness scorecards for: leadership development, learning and training initiatives, and performance management (create KPIs (metrics)Trained Office Manager on becoming Sharepoint administrator and on utilizing Sharepoint capabilitiesPerformed detailed SWOT analysis to and organizations strengths and weaknesses to determine leadership effectiveness and change readiness assessments to the determine readiness for changeClient: Teleperformance N. Lauderdale, FL Jul 2019 Jan 2020Advisor to Trainers and Supervisors on how to effectively manage change in a fast-paced, high-energy environment using performance metricsAssisted leadership in improving communication processes to resolve issues dealing with a constant changing work environmentBAE Systems, Inc.IT Organizational Change Manager (Remote) Virginia November 2022 July 2023OCM Lead for Unified Identity Governance and Administration Project; responsible for creating and maintaining stakeholder lists, communications, and training plans, and developing change management framework process.Created and responsible for consistently updating Sharepoint and Microsite(s) along with creating and distributing Enterprise-wide communications that support strategic Business initiatives for both the M365 and BAE Systems Access software projectsDrove adoption of the new culture and evangelize, Enterprise- wide, usage of M365 instead of Skype and the rebranding of the new access software to BAE Systems servers, databases and applications being used.Communicated and assisted in development and implementation of training diverse IT and Business TeamsWorked directly with Governance & Compliance, Engineering and Database teams to create appropriate leadership and learning development programs via training videos and quick reference guidesEversource EnergyIT Organizational Change Management (Remote) Boston, MA September 2021 July 2022Created and maintained role mapping documentation through role mapping meetings/interviews to determine talent effectiveness in current state to future stateResponsible for the people side of change for Meter Gas Mobility System Operations Department work stream, and the implementation of two (2) new companies and their transition into the Eversource network of systemsDeveloped communication cadences, ad-hoc communications, and newsletters to articulate new changes and processes to the Operations side of BusinessCollaborated with Training team in the planning, design, and development of training curriculum for new employees to ensure Go-Live success via the use of executing organizational effectiveness processesCreator of OCM metrics and post Go-Live Hyper-Care support, in Boston (4/2022; for 3-weeks) and remotely, for Business to ensure adoption of change was successfulPerformed Who Does What interview sessions to assist in the transition from old IT systems to new IT systemsAssisted in planning and presenting in Roadshow in Boston (12/2021; for 3-weeks) to evangelize the upcoming changes that were going to impact the Operations DepartmentDocumented Change Impact Assessments to identify: scope, purpose, reach and timeline of operational changesConducted stakeholder analyses to understand how to best engage employees and customers impacted by the new technologyFacilitated change management activities (i.e. townhalls, roadshows) designed to inform and educate existing and new employees about upcoming changesDIRECTV/AT&T, El Segundo, CASr. Organizational Change Management Project Manager Sep 2013 Sep 2017Designed processes for integrating functions; implementation and monitoring of both the technical process management of change along with the people-side of change, involving the culture and employee engagement strategies to successfully achieve the desired changeExecuted change management strategies, best practices and methodologies to obtain desired organizational change and merger project between AT&T and DirecTV to join both the order and billing systems within Business EnterpriseEffectively built cross-departmental relationships through role mapping, identifying various stakeholder groups, change champions and drive cultural change to ensure better adoption and minimize resistance to change to achieve technical business objectivesPMO Sharepoint admin; responsible for automating PMO-wide action items that were monitored and used to create project metricsResponsible for knowing Prosci best practices, explaining change readiness survey results and provide impact analysis reports to senior leadership as necessary and/or requestedDirectly provided C-Suite Executives with weekly project status health reports that relayed the progress and/or issues of all IT Project Management programs and projectsFacilitated workshops with key stakeholders and senior leadership to identify change impact, conduct needs assessment, risk mitigation strategies, training and developed performance metrics to combat and monitor resistanceFacilitated current state to desired state organizational transformation via creating communication cadences, and re-developing organizational design & structure of business cultureReduced communication drags between executives through utilizing Agile methodologies to develop the proper organizational communication processes and cadence that identified and engaged stakeholders throughout project planning, implementation, adoption and sustainment of organizational change initiativesFacilitated, assessed, and diagnosed organizational leadership development interventions to close leadership skill gaps in effectiveness and efficiencyAMDOCS, INC. QA / T-MOBILE (Client), Atlanta, GA Aug 2003 Dec 2012Sr. Subject Matter Expert (Quality Assurance)Successfully initiated strategic team career development metrics through career and team goal developmentResponsible for querying T-Mobile database, via creating and running canned and ad-hoc SQL queries, to identify database discrepancies that would affect invoice accuracy and create customer dissatisfactionCreated SQL learning-training curriculum, and support for business change through creating training documentation and the facilitation of team workshop to enhance employee performance in departmentConsulted with partner teams (Interfacing Applications/Engineering/Development) and client (T-Mobile) on projects for release management to resolve all outstanding production and database issues before cycle releases.Collaborated with senior management to develop strategic change management initiatives and process improvement methodologies for new Automation processes and proceduresDepartment trainer of trainers and facilitators (in-person and remotely) for all three Amdocs QA departments (Atlanta, Seattle, India), and training procedure documentationSuccessfully collaborated with Engineering and Sr. Management to implement QA change management initiatives through the design and implementation of automated GUI that used UNIX shell scripts to ensure organizational effectivenessDeveloped the job descriptions for new Quality Assurance Analyst positions and their implementation with HRLead on key IT change management initiatives by conducting skill gap analysis of employees and leadership to identify training needs, assessing performance, and ensuring employee adoption to change initiativesImplemented 360-degree feedback to coordinate and improve communication between management and employeesFacilitator of Amdocs, Inc. Morale Committee, which was responsible for collaborating with senior management to enhance IT communication and alignment to organizational goals and objectivesEDUCATIONTHE CHICAGO SCHOOL OF PROFESSIONAL PSYCHOLOGY, Los Angeles, CAMaster of Art: Industrial and Organizational PsychologyMERCER UNIVERSITY, Atlanta, GABachelor of Art: Organizational LeadershipCARL SANDBURG COLLEGE, Galesburg, ILAssociate of Science: Marketing |
