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Click here or scroll down to respond to this candidateCandidate's Name
Grosse Pointe Farms, MI PHONE NUMBER AVAILABLE EMAIL AVAILABLEEnergetic administrative professional with 10+ years of experience in customer-facing roles. Creative problem solver who thrives in dynamic work environments, regularly performing additional duties to support team and customer needs. Skilled at building customer relations and arranging merchandise to generate sales. Professional ExperienceUnited States Post Office Rochester Hills, MIProcessing Clerk Lead November 2019 June 2023 Process over 2,000 pieces of incoming and outgoing mail each day Operate automated sorting equipment and troubleshoot malfunctions Supervise 2 additional clerks on duty, ensuring they follow established safety protocols Identify up to 200 damaged or suspicious items each week, escalating concerns to manager Home Instead Senior Health Care Services Shelby Charter Township, MI Caregiver August 2018 November 2019 Worked with 10 individuals who have intellectual and developmental disabilities, severe and persistent mental health issues, and medically complex challenges Advocated for clients by initiating recreational and educational activities Taught life skills and strategies for independent living, while assisting with daily activities like meal planning and preparation, medication administration, and personal care Maintained regular communication with office staff Provided exceptional care and a positive living environment that enhanced clients quality of life Victor L. Casser Warren, MIOffice Manager + Property Manager November 2017 November 2019 Restructured office processes and led transition to paperless environment Managed appointment schedules for 5-person team, including meetings, conferences, and all associated travel (flight, hotel, and transportation) Prepared meeting agendas and compiled critical information to prepare business leaders for meetings Produced accurate correspondence for executives by meticulously inputting, formatting, copying, editing, and transmitting text and data Supported talent acquisition processes in collaboration with human resources Directed all accounting processes supporting payroll, accounts receivables and accounts payable Adult Alternative Day Care St. Claire Shores, MI Office Manager June 2015 July 2016 Processed billing and collected 90% of accounts receivable payments on time Led accounts payable by matching bills to process orders, identifying and rectifying issues that saved company at least $5,000 Executed payroll processing for 5 employees, including preparing hourly payroll in compliance with operating procedures and state & federal tax withholding requirements Answered daily phone calls, greeted visitors, and interacted with residents Recruited, hired, trained, and mentored 3 office staff Increased efficiency by 43% by turning company into a paperless environment Modernized office processes, policies and workflows to expedite work and save costs Zach Hart Agency, American Home Life Troy, MIInsurance Agent August 2014 May 2015 Developed 500+ leads and scheduled up to 200 appointments per month Cultivated customer relationships and followed up with customers Prospected, networked, and identified new business opportunities Created and delivered dynamic presentations to over 200 prospective clients Recognized as strong cross marketer and exceptional market developer Met and exceeded all set-forth sales quotas, generating $7,500 in revenue each month Increased insurance sales by engineering ways to achieve organizational mission Motors Insurance Windsor, ONInsurance Broker November 2005 April 2011 Assessed over 500 new business submissions and negotiated terms by selecting markets providing the most coverage at the best price Tracked submissions to ensure quotes were provided in a timely manner, negotiating with all parties involved to close sales averaging $1,200 per policy Coordinated and handled administrative workflows in conjunction with support teams to establish accurate and prompt response to service issues Acknowledged as a top-earning broker for meeting and exceeding all set-forth sales quotas Core CompetenciesCustomer Service, Billing, Office Management, Payroll, Sales Management, Drafting Correspondence, Proofreading & Editing, Budgeting, Administrative Support, Time Management, Project Management, Marketing, Processing Transactions, Troubleshooting, Microsoft Office EducationBachelor of Science (B.S.) in Business Administration, St. Clair College |
