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Candidate's Name
Garfield Hts, OH Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEResourceful Call Center Representative who consistently meets and exceeds productivity goals. Proven capacity to troubleshoot issues to resolve issues quickly. Maintain a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty.Work ExperienceCustomer Care SpecialistINSX Cloud  Akron, Ohio February 2022- July 2022 Assist healthcare brokers and producers with healthcare applications that were not able to be submitted, Take inbound calls and answer questions regarding the INSX cloud site. Read through XMLs trouble shooting problems with healthcare.gov applications. Made outbound emails to our points of contact regarding system errors. Submitted and completed tasks in Asana to meet the companies needs. Used Microsoft teams as a form of communication daily with colleagues in other departments regarding system issues. Provided healthcare brokers with critical information about SEP dates, CMS compliances, and healthcare.gov rules.Customer Service RepresentativeCVS Caremark PBM - Solon, OH July 2019 to August 2021 Assist members with their pharmacy benefit plans. Take inbound calls and answer questions regarding prescription insurance, medication coverage, and mail order prescriptions so that our customers better understand their coverage and options. Through my skills and knowledge I offer the solutions needed to help simplify members health care.  Provide excellent customer service with empathy while resolving the members questions on the first call.EducationBachelor of ScienceIndiana Wesleyan University - Marion, INJanuary 2021 to November 2023Associate of ScienceIndiana Wesleyan University - Marion, INJanuary 2019 to November 2020High school diplomaJohn F. Kennedy High School - Cleveland, OHAugust 2007 to June 2011Skills Computer Skills Communication Skills Conflict Resolution Service and SupportREFERENCES AVAILABLE UPON REQUEST