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Click here or scroll down to respond to this candidateCandidate's Name
Dallas, TX,United States PHONE NUMBER AVAILABLE EMAIL AVAILABLESUMMARYDedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. SKILLSMemory retentionPoint of Sale (POS) systemoperationsContract PreparationProduct SalesUpsellingPayment ProcessingSchedulingData EntryComplaint resolutionPaperwork ProcessingCall ManagementData CollectionCustomer ServiceInterpersonal SkillsCustomer SupportEXPERIENCE04/2024 - Current Restaurant Waiterriveras salva tex mex - Princeton, Texas, SONPrepared and conducted on-site training sessions for wait staff on customer service, food safety, and proper table setting. Developed instructional materials such as workbooks, handouts, job aids, videos, multimedia visual aids and online tutorials. Provided guidance to new waiters in learning the menu items and their ingredients.Answered phone calls providing information about restaurant services, hours of operation, menu items .Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.Checked on guests during meals to ensure satisfaction with each course. Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.Resolved customer complaints in a polite manner according to company policy.Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.08/2023 - 02/2024 Waitress Supervisortexas roadhouse - Dallas, Texas, SONSupervised waitstaff to ensure quality customer service and satisfaction. Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.Monitored employee performance, identified areas of improvement, and provided feedback.Analyzed financial reports such as sales data and labor costs for management review.Managed staff payroll activities including time-off requests, attendance tracking, overtime approval.Monitored cash register operations during shifts for accuracy of transactions.Resolved customer complaints in a timely manner with professionalism. 06/2022 - 08/2023 Customer Service RepresentativeTuff Shed - Lancaster, Dallas, SONAnswered customer inquiries and provided accurate information regarding products and services.Provided excellent customer service to resolve customer complaints in a timely manner.Gathered customer feedback through surveys and used the data to improve customer serviceProcessed transactions using a point-of-sale system. Provided accurate information about products, prices and services. 03/2021 - 02/2022 Salespersonmomentum solar - Allen, Texas, SONDeveloped and implemented strategies to meet sales quotas. Analyzed customer feedback to identify areas of improvement in product offerings.Gathered data on competitors' pricing, products, and promotional activities.Participated in trade shows, conferences, and other marketing events. Performed regular follow-ups with clients to ensure satisfaction with purchases.EDUCATION AND TRAINING05/2022 High School DiplomaScurry Rosser High School - Scurry, TexasLANGUAGESSpanish: First LanguageEnglish: C2Proficient |
