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Click here or scroll down to respond to this candidateCandidate's Name
Phone: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLELocation: Washington, DC Metro areaObjective:Consummate professional with experience, and proven record in administrative support roles spanning dental offices, medical healthcare facilities, and entertainment centers. Seeking a position that uses my knowledge, skills and abilities in customer service, operations management, and staff officer development to drive efficiency and enhance the overall experience for clients, stakeholders, and leadership. Committed to supporting compliance with industry regulations and providing exceptional customer service.Professional Skills:Customer Service ExcellenceCompensation, Benefits, and Payroll BudgetingInvoice ProcessingAdministrative ProficiencyTransportation ManagementTeam BuildingStrong interpersonal and communication skillsTraining and DevelopmentDatabase ManagementPlanning and CoordinationAppointment SchedulingProficient in Microsoft Office SuiteMedical Terminology/ICD codingPeople ManagementWORK HISTORYLead Patient Service Representative &Treatment Plan CoordinatorSmile After Smile Dental /Fresh Expressions Dental (New ownership)From/To: 05/2022- PresentDental Treatment Coordinator with a proven record of delivering exceptional customer service to both new and existing patients.Demonstrated ability in efficiently confirming insurance coverage, scheduling appointments, and discussing comprehensive treatment plans. Computer literate in full Microsoft Suite and proficient in dental software systems (such Eaglesoft/Denticon or comparable electronic health record systems).Proficient in formulating and presenting customized payment plans, ensuring transparent financial options. Manages office budgets of $50,000.00, including tracking expenses, ordering supplies, and keeping financial records.Manages monthly payroll processes for the dental office staff.Adept at orchestrating outreach and engagement luncheon meetings with diverse medical professionals to enhance collaborative care on a reoccurring basis.Supporting organized and efficient front desk operations for over 1,500+ clients. Effective communicator with a keen ability to convey vital information to both colleagues and practitioners.Patient Service RepresentativeDental One AssociatesFrom/To: 05/2020 - 05/2022Resolute Patient Service Representative with experience in providing seamless administrative support; and keep accurate patient records, ensuring confidentiality and compliance with privacy regulations.Proficient in using specialized dental practice management software such as Denticon to efficiently manage appointment scheduling, confirmations, and patient record management while adhering to HIPAA and OSHA regulations.Demonstrated ability in verifying insurance coverage, processing claims, and offering comprehensive financial aid to patients, ensuring transparent communication and best financial arrangements.Managed patient billing and accounts receivable, contributing to the financial health of the practice.Manages patient inquiries and concerns with professionalism and efficiency, consistently delivering exceptional customer service.Skilled in organizing and managing patient referrals, as well as coordinating with various healthcare providers to ensure comprehensive patient care.Organized training and development workshops related to dental office operations and patient service, further enhancing technical and administrative skills.Recognized for outstanding performance with awards and accolades, underscoring a commitment to excellence. Mentored and trained Jr. staff.Conducted new onboarding orientation and OJT training.Senior Rides CoordinatorSt. Marys County Department of Aging & Human ServicesFrom/To: 06/2018 09/2021Dynamic Senior Rides Coordinator with a demonstrated history in efficiently managing transportation services for St. Mary's County Government overseeing the programs implementation and smooth operationSpecialized knowledge of transportation management software to coordinate and schedule rides for clientsImplementing innovative systems and procedures, I oversee a team of 15 drivers, ensuring exact record-keeping, including mileage claims, trip logs, and consumer payments.Participated in program development meetings and holding specialized certifications in transportation and coordination, used ability to enhance the efficiency and effectiveness of ride coordination.Excel in managing comprehensive records, tracking metrics, and generating data/audit reports, contributing to a streamlined transportation service, when faced with challenges or unexpected situations,Demonstrated initiative-taking steps, including personally aiding clients with their appointments, ensuring a seamless and reliable service.Facilitated collaborative efforts to perfect transportation services for clients, and primary contact liaison for Maryland State/Federal departments and multiple external organizations.Physical Therapy Office AssistantAnna Arundel Medical CenterFrom/To: 12/2017 to 06/2018Provided exceptional administrative support in a healthcare setting as diligent and customer-focused Physical Therapy Office Assistant.Displayed professionalism and ensured concise, clear communication of instructions and directions to clients, therapists, and staff in medical setting. Scheduled appointments for clients, verified referral management and ICD coding were correct prior to service date.Demonstrated ability in handling phone inquiries promptly and courteously. Upholds strict confidentiality standards for medical records protecting HIPAA/Privacy Information, and company policies and industry regulations.Verified insurance coverage and updating patient demographics, ensuring correct and up to-date information for yearly record-keeping. Tracked payments, and managed reconciling patient invoices; collected copayments or outstanding balances with knowledge of sending rejected claims appeals. Utilizes Epic and Meditec based applications for efficient billing, including insurance and Primary Care Physician (PCP) details.Maintains compliance with Health Insurance Portability and Accountability Act (HIPAA) and other regulatory requirements in the secure management of patient records. Takes pride in creating a clean, organized waiting area to enhance the patient experience.Operations ManagerTemple Hills Skate Palace - Temple Hills, MDFrom/To: 03/2013 - 08/2018Managed day-to-day operations at family entertainment center/skating rink. Built positive relationships with local Maryland skaters, parents, and community members. Leveraged Management Information Systems (M.I.S) to perfect operational efficiency and enhance the guest experience.Organized various events, competitions, and workshops to engage the skating community across the Washington D.C area, and states of Maryland and Virginia.Hired and implemented comprehensive staff training and development programs for 100+ employees resulting in a highly skilled and efficient team including supervisors, instructors, and maintenance personnel. Scheduling shifts and managing staff performance for organization.Drove revenue growth by promoting the skating rink through social media, flyers, and partnerships with local businesses. Attracting new clients with targeted marketing initiatives, and kept a strong, loyal client base.Successfully implemented cost-saving measures without compromising service quality, enhancing profitability while supporting a high standard of guest experience.Managed customer feedback and complaints in a professional and effective manner, turning challenges into opportunities for positive guest interactions. Enforced skating rink rules to ensure safety and prevent conflicts. Promptly addressing any issues related to behavior or violations.Created and managed the skating rinks budget, financial reporting, and inventory management, including expenses for repairs, equipment, and staff salaries. Explored multiple revenue-generating opportunities, such as hosting events or offering lessons.EDUCATION:Suitland High School, Maryland: Diploma 1997Strayer University: Bachelors of Business AdministrationIntroduction to Information Systems, Writing Fundamentals, Foundations of success, Management concepts, Principles of Marketing, Communication at work*References available upon request.* |
