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Candidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEHighly motivated and detail-oriented Customer Service Representative with 2 years of experience in providing exceptional customer service and administrative support. Proficient in managing front desk operations, handling customer inquiries, and scheduling appointments. Strong knowledge of office procedures and equipment. Demonstrated ability to work collaboratively in fast-paced environments and deliver quality results under pressure.Work Experience-Warehouse Associate, Home Depot McDonough,Ga January 2022- Present-Organizing and maintaining inventory and storage areas to ensure efficient and accurate stock management.-Assisting with inventory counts and audits as needed..-Following all safety procedures and guidelines to ensure a safe work environment.-Completes shipments by processing and loading orders.-Prepares orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in delivery area.- Front Desk Clerk, Kuehne + Nagel McDonough, Ga August 2020 - December 2021- Assisted with administrative tasks, such as data entry, scheduling appointments and meetings, and record keeping.-Answered promptly and professionally to customer inquiries via phone, email, or chat.-Resolving customer complaints and issues by investigating problems and finding appropriate solutions.-Meeting or exceeding performance metrics, such as response time, customer satisfaction, and productivity targets.-Call Center Representative, AT&T Remote July 2019  March 2020:-Answering incoming calls and assisting customers with inquiries, issues, or requests.- Following call center scripts and procedures to ensure consistent and professional communication with customers..- Continuously improving knowledge of products, services, and customer service techniques to provide top-quality service.- Collaborating with other teams, such as sales or marketing, to improve customer experience and satisfaction.EducationHampton High SchoolHigh School diploma (3.6 GPA)August 2015-July 2019Skills- Customer service- Communication- Time management-Attention to detail