| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateDebra I. T. CarruthersStreet Address O Street SouthwestWashington, DC Street Address
Home Landline Telephone: PHONE NUMBER AVAILABLE; Cellular Telephone: PHONE NUMBER AVAILABLEEmail Address: EMAIL AVAILABLEEducationBS, University of Maryland University College, Information Systems Management, (pending);AA, Prince Georges Community College, Computer ManagementBS, University of Maryland College Park, Business Administration, General Business and ManagementAA, Prince Georges Community College, Business ManagementPrimary Functional AreasSystems Analysis & Design Technical Evaluation and WritingHelp Desk System Hardware & Software TestingTechnical Instruction Systems DevelopmentApplication Development Hardware & Software TroubleshootingBusiness Process Analysis Organizational Problem Definition & SolutionHardware:IBM 3090 and 4381 and Amdahl 5890 Mainframes; IBM PCs and IBM Compatibles; DEC and HP Mini Computers, IBM 4245 and 4248 Impact Printers, IBM 5210 Impact Envelope Printers, Storage Tec and Siemens Continuous Laser Printers, and Xerox Laser Printers.Software:Altitris Help Desk Software; McAfee Help Desk Software; Active Directory; Microsoft Office Suite (Word, Excel, and PowerPoint); Mercurys WinRunner and TestDirector Y2k Testing Packages, Evolve with Windows, Selcopy, Group 1 Softwares E-Z Letter; DB2, dBase III, WordPerfect 5.1; Wangs Word Processing.Languages:COBOL, COBOL II, BASIC, SQL, PASCAL, JCL, Assembler, JES2, Oracle 8, COperating Systems:MVS/XA, MVS/ESA, DOS POWER, ADABASE. VAX CLUSTERS, TSO, CICS, UNIX, VTAM, VSAM, Microsoft 2003 and XP Operating System, IBM Token Ring, Novell Network, and Satellite NetworkSummary of Relevant ExperienceI have over ten years of experience in the field of information technology from commercial and government contract and employee perspectives. My background includes technical writing, systems analysis and design, help desk, hardware and software troubleshooting, hardware and software independent verification and validation, software modification, Y2k testing, computer operations, PC repair, operate, maintain, and repair hardware, and structured programming tools. Her roles include acting supervisor, technical educator, trainer, liaisons positions, and technical writer.Experience DetailsvTech, Inc.Washington, District of ColumbiaDistrict of Columbia Government Department of Health2/2024Help Desk SupportInstall new computer desktop systems along with cables; troubleshoot computer problems; assist computer users with problems; and assist with imaging computers.Mid Atlantic Technology Group, Inc.Sterling, VirginiaU.S. Department of Labors Office of Foreign Labor3/2009 to 6/2010Junior Help Desk/Information Technology AnalystOperate the Permanent Online System (POS) help desk for the Office of Foreign Labor: open and read email requests from external users and respond to their emails; prepare written responses to users inquiries; activate and delete user accounts; send passwords and PINs to account users; referred emails to other analysts; prepare statistical help desk data reports; prepare weekly status reports; attend meetings;Prince Georges Community CollegeLargo, Maryland10/2005 to 11/2008Information Technology Systems Adjunct Faculty InstructorAdult Continuing Education Program; teach Introduction to Personal Computers class; teach Microsoft Word classes; present technical lectures to students; assist students in computer lab; and write technical computer oriented exercises for students.United States Capitol Polices Office of Information Systems Help Desk Contract (1 Year & 5 Months)NRI, StaffingWashington, District of ColumbiaHelp DeskOpen help desk trouble tickets; troubleshoot PC hardware and software problems; repair PC hardware problems; replace hard drives, re-image hard drives, resolve help desk tickets; assist users with hardware and software problems; communicate with users, technicians, and vendors via telephone and email; install PCs for users; participated in PC refresh project; and run query reports.Hanger Orthopedic Telecommunications Help Desk Contract (6 Months)NRI, StaffingWashington, District of ColumbiaAdministrative AssistantOpen help desk tickets; order and schedule telephone systems installations and repairs of telephone and data land lines; activate Blackberry devices and sync them to Microsoft Outlook on desktops; resolve help desk tickets; assist users; communicate with users, technicians, and vendors via telephone and email, issue Blackberry devices to users.United States Postal Service Integrated Retail Terminals ContractAverS AverStar, Inc.Vienna, Virginia03/2000 to 12/2000Software Test Engineer SpecialistTest hardware and software of US Postal Service post office mail integrated retail terminal equipment.AverSAverS AverStar, Inc.Vienna, VirginiaTechni Technical StaffAssist preparation of proposals for Request For Proposals for systems engineering contracts; RFPs; perform marketing research; assist marketing vice president; attend strategic marketing planning meetings; and attend project progress meetings.United States Postal Service Y2k Independent Verification & Validation ContractAverS AverStarVienna, Virginia01/1999 to 1/2000System EngineerPerformed IV&V Y2k compliance of US Postal Service hardware and software systems; performed research; performed information gathering interviews with hardware and software vendors; attended meetings; and prepare reports.United States Bureau of Alcohol, Tobacco, and Firearms Y2k Testing ContractUniversal Systems Technology, IncFairfax, Virginia11/1997 to 12/1998Systems AnalystWrote Y2k test scripts for systems; executed Y2k system tests; wrote Y2k test analysis and results reports; used Mercury Winrunner software; used Mercury TestDirector software; and did technical writing for Y2k test scripts format.National Aeronautics and Space Administration (NASA) Headquarters ContractInformation Systems NetworkBethesda, Maryland01/1991 to 12/1991Computer OperatorRan batch production; test software programs; ran system back ups online; troubleshoot hardware and software problems; maintain and repair hardware; ran online production; kept shift journal; operated, maintained, and repaired system printer; produced system reports for users; ran payroll production program; and worked with vendors service engineers to troubleshoot and resolve system problems.Saturn CorporationCheverly, Maryland06/1989 to 10/1990Console Computer Operator; Print Computer OperatorActing shift supervisor; ran batch production; test software programs; ran system back ups online; troubleshoot hardware and software problems; operated, maintain and repair hardware, (laser, impact, and envelope impact system printers); ran online production; kept shift journal; produced direct marketing labels, postcards, form letters, and other printed media for clients; quality controlled direct marketing computer printed production; and worked with vendors service engineers to troubleshoot and resolve system problems.Smithsonian InstitutionWashington, District of Columbia06/1988 to 06/89Office Assistant (Office of Information Resources, ORIM)Wrote technical paper about analysis paper for the Smithsonian Institutions Telecommunications Branch which included data flow diagrams, data dictionary and branch mission definition; performed administrative duties; performed record management duties; completed 90-day detail in Information Management Division (working with data flow diagrams, participated in information gathering workshops, and performed research); designated payroll timekeeper for ORIM, and supervise support staff.Kendrick & CompanyUnited State Trade & Development Agencys Project Information Management System, PIMS ContractWashington, District of Columbia04/1987 to 10/1987 (Six Month Contract)Project Assistant (Systems Analysis and Design Team)Design, implement, and managed an efficient and productive library information system; design database for the project reports; designed inventory control sheets to keep track of project reports; define and solve problems of the current library project reports system through managerial analysis; create, implement, and manage operational procedures which kept the library functional to serve client; interviewed client staff to obtain information for managerial analysis; assisted with preparation of a United States Congressional statistical report; establish filing system to sustain control of the flow of project reports; collaborated on Project Information Management System, PIMS operating manual; update project files; audit the accounting system and define problems; data entry; facilitate information meetings with investors and diplomats; organize library layout; and wrote technical documentation for the PIMS library system component.Social Responsibility:National Technical AssociationSoutheast Regional Director, Member of the Board of Directors(October 2009 October 2010);Elementary School Computer Network and Computer Laboratory Installation Team Volunteer;Washington, DCs Annual Young Womens Conference Committee MemberComputer Instructor for Community Adult Continuing Education Program;Patriots Technology Training Centers Annual Youth Technology Summit Workshop Presenter;Algebra Tutor at Ballou High SchoolAWARDS:Hobart West Solutions September 2004 Quality Employee and Safety Award; Montgomery County Department of Health and Human Services Service Integration Candidate's Name 1998. |
