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Peoria, AZ Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYProven leader ready to make hard decisions and counsel companies to long-term success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.SKILLS Instructional Design & Development ISO/EMS, etc., Extensive Experience Speaking/Presentation Design and DeploymentSkills Cross-functional Team Building Document Control System Design andDevelopment Staff Training & Development Business Process Improvement Tactful Negotiation Skills Business Owner Experience Multilevel Interpersonal Skills Expert in Grammar and Editing Skills Broad Range of Internet/Tech SkillsWORK HISTORYCasino Trainer, 09/2019 - 05/2021Tohono O'odham Gaming Glendale, AZ Met aggressive training schedules to ensure staffing requirements were met for casino opening Recommended, designed and deployed training as needed for new training such as Customer Support, TIPS, Title 31, etc Ensured training records/reports were kept updated and available Participated in or led group interviews/casino preview to applicants. Training Specialist, 01/2009 - 09/2010Yavapai Gaming Prescott, AZ Updated training classes to reflect newest training and deployed training to Casino employees This included orientation, Microsoft Office (All components) and managed training schedule and records Provided new Computer Based Training capabilities enabling ease of access to employees as their time allowed.Principal/Owner, 05/1992 - 10/2007Fields Quality Consulting, Inc. Cave Creek, AZ Operated all aspects of owning one's own business such as interviewing, hiring, training and office administration, etc Also provided Quality Management System consulting and training services to various companies such as Omnicell Corporation, Delphi Automotive, Verizon, Intel, Kinetics, Level One Communications, etc In support of business re-engineering and process improvement This included conducting gap assessments (to determine weaknesses in processes), curriculum development and deployment, metric system development and coordination and leadership of cross- functional teams.Sr. Corporate Training Manager, 10/2001 - 10/2002Lam Research Fremont, CA Was responsible for leading seven employees in design, developing and implementing corporate quality initiatives for training and process improvements in manufacturing and customer satisfaction Led company to project success within established milestones and project completion with no interruption in business/process or daily routines and/or activities Successes: Achieved ISO9001 and EMS14001 registration in a record 8 months, Implemented a company- wide online document control system, Held role of Quality Management System Representative during entire employment/consultancy at Lam Research.Manager, Corporate Materials, 01/1987 - 06/1989Sun Microsystems Milpitas, CA Rapidly promoted from 1989 through 1992 to plan, direct, and lead all aspects of corporate quality initiatives Responsibilities included: Management Representative of Business Management Systems, External and Internal Business Systems Audits, Corporate Calibration System, Corrective/Preventive Action System, Documentation System, and Business Systems' implementation with new Divisions (includes conversion of business systems for acquisitions) Managed Corporate Materials' staff as well as an internal audit team of 20 employees. Marketing Training Specialist, 01/1980 - 01/1984Intel Corporation Chandler, AZ Led team that shipped first military product on behalf of Intel Corporation: Wrote program Logistics program (LISP) in support of Product Service Organization and developed and deployed training Provided product understanding necessary to insure the effective, timely production of LSI components World-wide sales trainer on Sales Tracking & Reporting (STAR) system (software) Accomplished in many software applications such as MS Office Suite Products, FrameMaker, ISOTrain, Photoshop, Visio, FrontPage, etc.Sr. Planner, 01/1976 - 01/1980Intel Corporation Chandler, AZ Led team that shipped first military product on behalf of Intel Corporation: Wrote program Logistics program (LISP) in support of Product Service Organization and developed and deployed training Provided product understanding necessary to insure the effective, timely production of LSI components World-wide sales trainer on Sales Tracking & Reporting (STAR) system (software) Accomplished in many software applications such as MS Office Suite Products, FrameMaker, ISOTrain, Photoshop, Visio, FrontPage, etc.EDUCATIONStudied Computer ScienceUniversity of Arizona - Tucson, AZCERTIFICATIONS/LICENSES Instructional Design (San Jose State College) Former Lead Auditor for Registrar's Accreditation Board (RAB) Real Estate Agent Cosmetologist Notary Public |