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Click here or scroll down to respond to this candidateCandidate's Name
Charlotte, North CarolinaEMAIL AVAILABLEPhone: PHONE NUMBER AVAILABLEPROFESSIONAL SUMMARYSeasoned customer service professional focused on continuous growth and developmentStrong Linguist, fluent in Spanish and proficient in EnglishCreative intellectual with the ability to think outside the box.Effective team player who also excels as an individual contributor to team goals and objectivesDetail orientated individual able to successfully manage multiple tasks and responsibilities.A dynamic and diverse leader that is proficient in competitive environments and skilled in coaching and mentoring junior teammates.PROFESSIONAL EXPERIENCECostumer Services Representative - United Airlines by G2 Secure Staff (October 2019 - December 2022)Receiving and directing incoming calls, greeting, and advising customers, tagging, and handling baggagePreparing tickets, determining fares and routing to assure passenger's travel needs are met.Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication.Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer.Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards.Passenger Service Assistant - Prospect Airport Services (September 2019 Present)To greet all passengers requesting extra assistance and using the provided tablet checking them in for wheelchair or escort services.Dispatch the correct team members to assist the passengers.Answer questions and give directions to the public.Providing service to airline passengers with disabilities, by pushing wheelchairs or escorting them as requested.Conduct wellness checks to ensure passengers needs are met.Gather wheelchairs and set up equipment.Use a tablet and radio to track requests and passengers.Conduct Wheelchair inspections to ensure equipment is safe before use.Sales Advisor - Super Fresh Charlotte, NC (August 2015 September 2019)Develop new business, penetrate existing accounts, and minimize lost business to achieve profitable sales growth.Seek and qualify prospects in accordance with Company account goals.Meet and exceed individual sales goals.Evaluate market trends and recommend products to customers, based on business needs and goals.Be informed of market conditions, and competitors products, prices, and sales.Answer customers questions about products, prices, availability, and product uses.Communicate and collect accounts receivable as necessary, working with the credit department and clients.Troubleshoot any problems that occur during the order process (for example, out of stock items, special order items, low inventory, etc.)Review and analyze daily and weekly reports such as special orders, sales and data.Perform administrative duties, processing credits and pick-up requestLead Driver Coordinator EDS - Hertz Rent a CarCharlotte, NC (March 2015 August 2015)Provide status reporting of team activities against the program plan or schedule.Evaluated and structure workday flow based on needed daily performance.Drive and deliver vehicles locally or out of area as needed, following all rules of the road.Deliver customers and vehicles to appropriate destination in a safe and courteous manner.Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.Appointed drivers to follow me to drop off vehicle(s) or pick up multiple vehicles.Organize travel route and ensure vehicle paperwork is accurate and timely.Communicate via 2-way radio or cellular phone.Perform miscellaneous job-related duties as assigned.Server & Waiter for Machu Picchu RestaurantCharlotte, NC (January 2013 February 2014).Great guests and make them feel comfortable.Learn menu items and be able to describe them appropriately to guests.Take beverage and food orders.Deliver beverages and food in a timely manner.Check-in with guests to ensure that everything is going well.Clear dirty dishes from table.Refill beverages throughout the meal.Deliver guests bill and thank them for dining at the restaurant.Work with other servers and be a team player.Temporary Operations Clerk - Production AgentLatin Labor Staffing Gift Tree (August 2012 - December 2012).Start up and stop equipment.Assist with production line in factories.Clean production area.Load and unload items from machines, carts, and dollies.Measure and pour ingredients.Ensure conformance to specifications.Pull damaged or ineffective product off the line.Mark parts for identification.Measure length of extruded article.Ship finished products.Take instructions from supervisors.Administrative Assistant for Public Relations Dept.CORAASAN. Santiago, Dominican Republic. (2008- 2011)Maintain workflow by studying methods; implementing cost reductions; and developing reporting procedures.Create and revise systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes.Develop administrative staff by providing information, educational opportunities, and experiential growth opportunities.Resolve administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.Provide information by answering questions and requests.Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.Complete operational requirements by scheduling and assigning administrative projects; expediting work results.Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.Contribute to team effort by accomplishing related results as needed.Customer Service Advisor.CORAASAN. Santiago, Dominican Republic. (2005- 2008)Handling enquiriesCommunicate effectively both in person and by telephone so as to keep all customers fully advised as to the progress of repairs and servicesAnswering incoming callsPromote the products and services of the companyTV, Radio & Paper Experience.Telemedios Dominicanos Channel 25.Santiago, Dominican Republic (September 2010- September 2011)Host of the daily TV show News & More.Contacto-TV Channel 57. Santiago, Dominican Republic.(January 2009 September 2011)Executive producer and host of the segment Fashion & Events.Asociacin de Ferreteros del Cibao, Adefeci. Santiago, Dominican Republic. (January 2009 September 2011)Journalist & Editor of the magazine.Contacto-TV Channel 57. Santiago, Dominican Republic. (November 2007- September 2010)Host of the daily news and entertainment program on Zig Zag.Emanuel Radio 1430AM. Santiago, Dominican Republic. (January 2000 December 2003) Radio Host of the daily Christian radio show: Habakkuk 3;2EDUCATIONGermosen Institute - High School diploma (2001-2005)Santiago Technological University Bachelors degree in journalism (2005-2009)Mother and Teacher Pontifical Catholic University - Public Relations (2010 - 2011)UNAD Florida Masters in business administration (2012 2013) |
