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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional Summary:A growth-driven, self-motivated individual with over 15 years of work experience managing multi-mission critical projects for leading customer support services, Carnival Cruise, and healthcare insurance institutions. Experience in working as a Senior Technician to resolve customer issues with software tools like Siebel, and CRM.Ability to multitask and work across different applications. Diverse work experience with various functionalities of applications, including Development and Production Support projects in Siebel, CRM, QNX, and Microsoft applications.Strong strategic planning skills coupled with technical expertise.Proven track record in driving innovation and efficiencyProficient in analytic thinking, problem-solving, and active learningSkilled in maintaining Telecom Equipment.Committed to optimizing network performance and security.Dedicated to delivering exceptional results and achieving employer goals effectively.Skilled in Siebel, CRM, QNXT, JiraWorked on Snow to optimize the applications allocated tickets.Skills:Systems AnalystCertified office administrationProficient use of Microsoft applications (Word, Excel, PowerPoint)CRM based applicationAbility to use basic software tools.QNXTSnow toolsJira(Ongoing certification)Manual Testing(Ongoing Certification)Professional Experience:TCS, USA May 2023 - June 2024Field Support EngineerWorked as FT support on Android and IOS devices.Provide technical and online support on Windows, IOS, and Android-based devices.Install and upgrade IOS devices, intrusion prevention, security intelligence filtering, site-to-site VPN, and connect wise.Install required software on N clients computer.Installed and configured various networking components and protocols to optimize network performance.Implemented advanced security measures and VPN solutions, ensuring network integrity and data protection.Use Zsclaer and OKTA to verify a secure connection with the server.SAGILITY HEALTHCARE USA Nov 2021 April 2023Field Support Engineer - Remotecompleted installation and configuration of networking equipmentLed Lufthansa Cargo LAX Rollout project, delivering deployments on schedule.Taking care of medical claims.Responsible for overseeing all operations in the helpdesk.Netzen Analytics LLC Mar 2019 Nov 2021Service Desk Analyst - RemoteWorked as a Service Desk Analyst (EUC) to troubleshoot issues with desktops, desk phones, and the Internet.Customer service-focused, likes to help people.Had to learn quickly and understand new technologies and applications.Worked with Windows and major desktop applications: Office Suites, Adobe products, etc.Setting up IP phones, VOIP configurations, and lead distributions over CRM Applications.Maintaining inventory for the systems stocks etc.Palmetto Inn Florence, SC Nov 2015 Mar 2019Property ManagerWorked as a property manager to follow up with the incoming and outgoing guests of the hotelMaking schedules for other employeesTaking care of the inventory.Carnival Cruise Lines Mar 2013 Nov 2015Guest Service OfficerWorked as a guest officer to follow up with guest reservations.Ensure comfort and stay.IBM Jan 2011 Mar 2013Senior TechnicianWorked as Senior Technician to resolve customer issues with software tools like Siebel, and CRM.Troubleshoot the issues with desktops, desk phones, and the internet.Maintenance and support of client system and productReviewing customer complaintsCompatible with tech support systems.Aegis Ltd (Essar Group) Mar 2009 Jun 2011Process L-2Perform Executive operations for computer-related issues, network support, and computer-related issues.Work with team leaders and managers to improve quality and process efficiency.Primary areas of responsibility include client satisfaction and working as a team.Technical environment- Review customer issues and solve them with software tools.Education:B. Com (I.S) - Graduation from Sikkim Manipal UniversityGED from Cornerstone Christian SchoolManual QA(Persuing)Certification:Certified Office AdministrationCertified work with software like Siebel, CRM, QNXTProficient use of Microsoft Applications(word,Excel, PowerPoint)Ongoing certification on Jira.Ongoing certification on manual testing. |
