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Click here or scroll down to respond to this candidateCandidate's Name
Branch/Sales Manager/Customer ServiceEasley, SC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEMy objective is to secure a position in a fast-paced environment that will facilitate and challenge my strong leadership, planning, interpersonal, and marketing skills, which will in turn focus on achieving the organization's long-term objectives.Work ExperienceBranch/Sales ManagerAdecco - Greenville, SCAugust 2010 to August 2014Hired to completely overhaul operations of a failing branch of this national temporary staffing agency.- Built superior team of recruiters and customer service representatives and onsite client managers.- In 8 months has grown the branch from 6,000 to over 19,000 hours weekly.- Increased the gross margin from 8% to 20%.- Saved 3 major accounts, by developing an action plan designed to fit their needs and hired the right on site recruiter to manage the plan.- Developed an internal system to stay in compliance for corporate and transactional accounts.- Collaborated with Legal to create a sign off sheet for each associate to complete on a health assessment to help reduce workers comp claims.- Maintained and performed weekly audits on associates' files to stay current on all legal compliances. Branch/Sales ManagerPinnacle Staffing - Greenville, SCDecember 2004 to March 2009Responsible for all management and training of staffing managers, setting goals, developing action plans for sales, networking with clients and prospects, recruiting, interviewing.- Initially hired to help turnaround an underperforming branch.- Increased gross profit margin from 5% to 27% within the first year.- Grew the business to $1.5 million gross monthly.- Utilizing crystal reports, developed a reporting function within payroll to help monitor turnover.- Developed an attendance tracking system which is still being utilized by many clients even today.- Developed and implemented a new direct deposit system utilizing Citibank's pre-paid card system to eliminate paper checks and countless man hours for weekly delivery.- Collaborated with Legal to create a sign off sheet for each associate to complete on a health assessment to help reduce workers comp claims.- Maintained and performed weekly audits on associate's files to stay current on all legal compliances. Retail / Buyer & E-Commerce ManagerHarley-Davidson of Greenville - Greenville, SCJuly 2003 to December 2004Manage/train sales associates in their daily responsibilities and goals, including opening/closing the dealership.- Point of contact to the General Manager for updates on gross and profit daily/monthly statements with a contrast to the prior year.- Liaison for all customer service/complaints and assuring a satisfactory resolution.- Responsible for inventory on Merchandise products. Buyer to Harley-Davidson Motor Company and Licensed Vendors.- Implemented E-Commerce program through Harley-Davidson Motor Company; achieved higher profit earning than any other Dealership in the first year online.- Consistently achieving 45% over prior year gross/profit monthly.- Responsible for coordinating all special events involving charities and fund-raisers. Health Care Services CoordinatorMuscular Dystrophy Association - Greenville, SCNovember 2001 to July 2003Schedule and implement three support groups and clinic for approximately 524 Muscular Dystrophy patients in upstate South Carolina and Western North Carolina.- Build and strengthen support relationships with patients and their families.- Fundraising; budget of $755,000 annually: Primary Coordinator for Bowl-A-Thon's, Jersey Auction's, Shamrock mobiles, firefighters "Fill the Boot" campaign, county-wide lock-ups, golf tournaments, galas, and Labor Day Telethon.- Responsible for recruiting volunteers, transportation, cell phones, and pager events, acquiring food donations, accounting money raised and deposits.- Build new and continually develop ongoing sponsor relationships with individuals and business throughout the upstate South Carolina and Western North Carolina. Division Director, OfficeTeam DivisionRobert Half International, Inc - Greenville, SCMay 2000 to November 2001Lead/train Staffing Managers in their daily responsibilities, including Recruiting and Sales.- Recruiting high-quality candidates, using a six level interviewing process.- Liaison between Credit and Collections for OfficeTeam budget.- Build relationships with existing and new clients for their needs of new employees.- Achieving over 150% of goals set monthly in sales.- RHI/OfficeTeam, top recruiter with the most hours for Summer of Pride contest throughout the Southeast Division 2001.Supervisor, Consumer Customer Service / DSR (Lead) Qwest Communications Int'l - Greenville, SCSeptember 1999 to May 2000Accountable for the supervision of 20+ Consumers Customer Service Representatives.- Ongoing coaching, development, and training.- Sole point-of-contact for International pre-paid calling cards services, and all fraud calling card usage through GTE in North Carolina.- Supported Qwest Distributors through the Southeast and Northeast.- Point of contact on all move, add, changes, and deletes.- Assisted Regional Vice-Presidents with escalations and resolution status. Regional Sales ManagerEfficy Group, Inc - Greenville, SCNovember 1997 to September 1999Responsible for ongoing support of 20+ EGI Distributor in the Northeast and Western regions.- Technical support, including frame relays, NNI's, private lines, dedicated circuits, etc.- Provided EGI President, CFO, and Vice-Presidents with statistical information related to revenue generated by new and existing accounts.- Achieving 150% over budget sales goals set quarterly. |
