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Candidate's Name
Oak Vale, MS Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLESeeking employment as a remote customer service representative in the Healthcare or Finance sector. Experienced, detailed oriented, and professional customer service representative with business office technology skills and exceptional customer service skills to excel in the evolving industry of customer service.Work ExperienceCSR - Customer Service RepresentativeSaviLinx LLC - Hattiesburg, MSJune 2023 to March 2024Scheduled over 95, 000 appointments using national system Atlas for Massachusetts Registry of Motor Vehicles, and maintained a 98% quality rate.CSR - Customer Service RepresentativePSCU - FloridaSeptember 2022 to May 2023Assisted an average of 85 callers per shift with checking, saving, and CC account inquiries using multiple systems/monitors. Documented and completed processes of payment, dispute, and fraud investigations. Customer Service RepresentativeConduent - Lexington, KYSeptember 2021 to March 2022Assisted Medicare members with inquiries, payments, and cancellations of benefits while abiding by HIPPA laws. Used data input skills to document each call for government regulations. Machine OperatorPraxair Surface Technologies - Ellisville, MSApril 2018 to March 2019Maintained OSHA certifications to safely operate machinery to prepare and process aero engine parts. Assembly TechnicianHoward Industries - Laurel, MSFebruary 2013 to March 2018Assembled and processed parts to produce generators for national distribution. Customer Service RepresentativeGeneral Dynamics Information Technology - Hattiesburg, MS January 2010 to December 2012Serviced callers with enrollment, EOB, and payment on health insurance premiums while abiding HIPPA laws.EducationA.A.S. in Medical Billing & CodingPearl River Community College - Hattiesburg, MSMay 2022 to May 2024High school diplomaPrentiss High School - Prentiss, MSAugust 2005 to May 2009Skills Type 35 wpm CPT & ICD Coding Written & Oral Communication skills Advanced in Microsoft Office QuickBooks HIPAA Medical terminology Medical Insurance Billing ICD-10 CPT coding Medical billing Order entry Insurance verification Remote customer service (2 years)