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Title Financial Analyst Customer Service
Target Location US-NC-Charlotte
Email Available with paid plan
Phone Available with paid plan
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Street Address  PHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLEFinancial AnalystI am a goal-oriented professional with a record of achieving results.Experienced Financial Analyst Driving Profitable Outcomes: Over a Decade in Finance and Investments, Leveraging Expertise in Investment Allocation, Risk Management, and Financial Strategies for Enhanced Client Relationships and Market Insights.Summary of QualificationsSeasoned Financial Analyst with over 10 years of experience in finance/investment industry, excelling in investment allocation, risk and liquidity management, and corporate finance. Proven aptitude in cultivating client-centered relationships and fostering intra-team collaboration, with direct experience at MetLife, LPL Financial, and TIAA.Proficient in excel in analyzing macro/microeconomic factors used in managing short and long-term liquidity and hedging strategies; skilled in translating forecasted data into profitable opportunities using multiple derivative products.Additional experience in forecasting for foreign exchange market, understanding derivative products and financial instruments.Eager to learn by engaging in continuing education courses through FINRA every 2 years and maintaining licensure, attending seminars offered by various financial institutions to understand daily operations, risk, and financial trends.Ability to observe and assess my (and peers) performance, building strong customer relationships, collaborating with others, utilizing critical thinking to evaluate solutions to issues.WOW Award for outstanding customer service 2014, Focus Award 2019 for service excellence, Volunteer at Sandy River Baptist Association #2, Rock Hill School District 3, and Affinity Healthcare, Series 6 License, certified in Microsoft Office Suite.Core CompetenciesInvestment Analysis: Evaluating returns, recommending short-term and long-term investments based on suitabilityWorkbench Systems: Familiar with Bloomberg, Financial systems, Citrix, to monitor cash and other financial instrumentsCash Management: Optimizing cash flows, forecasting, and managing liquidity to ensure proper use of fundsFinancial Analysis: Demonstrated the ability to analyze financial data and assess riskDebt Management: Knowledge of debt instruments, ensure complianceBanking Relationships: Ability to manage relationships banks, communicate efficientlyCommunication: Collaborate with cross functional teams, stakeholdersProblem Solving: Identify complex financial issues and adaptability to changing financial marketRisk Management: Understand financial risk, foreign exchange riskProfessional ExperienceTREASURY ANALYST II TIAA MAY 2022-PRESENTDelivers financial analyses for forecasting, budgets, expense allocation, and enterprise-level consulting. Facilitates daily discussions on financial variances, ensuring thorough review by senior management to guide companywide financial decisions.Document transactions, update ledgers, and interpret financial data. Implementing short-term investment strategies to maximize returns on surplus funds.Execute core financial processes, including managing bank accounts for Fortune 500 financial institutions such as JP Morgan, Citibank, and Wells Fargo to include monitoring liquidity/managing daily cash flows, liability, budgeting forecasts. Managing daily cash positions and reconciling discrepancies for over 300 bank accountsAnalyze bank service charges and review invoices to ensure banks are compensated only for those services provided; resolve any discrepancies directly with banking officers.Execute foreign exchange spot trades, monitor trade activitySR. LOAN PROCESSOR INDECOMM GLOBAL CHARLOTTE, NC SEPT 2020-APRIL 2022Review new files within 48 hours of receipt and verify compliance documents are issued within designated time frame. Prioritize and monitor daily workflow to ensure loans are being worked in accordance with companys guidelinesMaintain a pipeline of 25 or more loansVerify, gather, and prepare necessary loan application data through Empowerand collect documents for underwriting including but not limited to ordering third-party documentationUse effective communication with loan originator and borrowers during the application processvoice of the borrowerSERVICE CONSULTANT LEAD LPL FINANCIAL, FORT MILL, SC SEPT 2016-SEPT 2020Served as the support to LPLs dedicated RIA High Net financial advisor team and supervised a team of 15 financial services representatives.Addressed concerns for advisors and internal team members in the pursuit of exceptional customer servicededicated to one-call resolution. Awarded the focus award for outstanding customer service in 2019.Managed escalated inquiries, coaching internal/external clients on compliant procedures. Mentored new hires, delivering effective job coaching, shadowing, and staff development.Cultivated relationships, ensured issue resolution with internal/external contacts. Advocated for employees, launching cross-site engagement committee to boost morale and foster positive reinforcement.ANNUITIES SERVICES TEAM LEAD METLIFE, CHARLOTTE, NC NOV 2014-SEPT 2016Ensured workflow efficiency, customer service excellence, and quality assurance as Annuity Services Team Lead. Spearheaded streamlined client portfolio access, supervising a 10-member annuity support team.Resolved escalated financial concerns, implemented lasting solutions for customer retention. Earned 2015 WOW Award for outstanding customer excellence, nominated exclusively by external clients.Assessed employee mastery and retention of job information, offering coaching and deficiency management. Achieved highest quality scores in service center, averaging 93.4%, during 2015-16.Informed customers about self-service online tools for investment management and viewing, enhancing autonomy, and satisfaction.EducationCLINTON COLLEGE, ROCK HILL, SCBACHELORS OF SCIENCE, BUSINESS ADMINISTRATION DEC 2024 DEANS LIST 3.89 GPAASSOCIATES OF SCIENCE, BUSINESS ADMINISTRATION MAY 2023 MAGNA CUM LAUDE

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