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EMAIL AVAILABLEPHONE NUMBER AVAILABLEWork ExperienceCredit Card SpecialistAlorica Calling Center-Tucson, AZMarch 2018 to May 2023Completed training and active on production for 2 different Major Bank projects. Handled incoming calls for credit card clients that needed assistance with billing disputes, fraud cases, missing and applied payments, tech support for digital problems and rewards. Convergys Customer Service RepresentativeConvergys Inbound Call Center-Tucson, AZNovember 2013 to November 2018Answered in coming calls for Walgreens prescription patients. Checked patient for verification and location of current medication. Transferred caller to local pharmacy if needed. Program closed and convergys did not stay in Tucson.Kitchen ManagerArizona Children's Association-Tucson, AZMarch 2008 to December 2012Managed and planned meals for 30 daytime students and staff at the Behavioral School. Also planed and prepared 3 meals per day for and 20 to 30 students at La Canada Dorm in Rehab therapy for the County Courts. Planned buffets and lunches for special meetings and holiday events. I was manager until the school closed, December 2012.EducationBachelor's degree in AdvertisingNorthern Arizona University - Flagstaff, AZSeptember 1969 to December 1973Skills Branding Public Relations (10+ years) Social Media Management Credit Analysis Technical Support Billing Fraud prevention and detection Marketing Microsoft Office English Phone etiquette Data entry Customer service Leadership Supervising experience Banking Public relations Cash register Quality control Driving Human resources Customer support Communication skills Analysis skills Negotiation Computer skills Computer literacy Typing Organizational skills Medical terminology Social media management Video editing Manufacturing Pricing Credit analysis Microsoft ExcelCertifications and LicensesFirst Aid CertificationCPR CertificationDriver's LicenseBartender LicenseTABC Certification