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Saint Louis, MO PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARY.Diligent accounting professional with the ability to work independently as well as in a group. I have excellent oral and written communication skills. Proficient in financial analysis, expense management, and payroll functions. I can complete month-end closing duties and reconcile the general ledger to maintain accuracy and reduce risk. Excellent command of applicable laws, regulations, and best practices. I would be an asset to the company because I am loyal, dependable, focused, as well as a fast learner and able to adapt to various situations when necessary..SKILLS.Payroll AdministrationGAAP ComplianceBookkeepingFunds ManagementFinancial StatementFinancial PlanningTax PreparationQuickbooks ExpertiseProblem-Solving SkillsHighly OrganizedPositive AttitudeMonth End Close.EXPERIENCE.December 2023 - CurrentAccountant/Fiscal ManagerTradition OneResponsible for processing payroll using timesheets submitted by employeesPayroll was processed using QuickBooks Desktop and later switched to QuickBooks OnlineThe previous system was ADP and the accounting system was AplosProcessed bank reconciliations for 4 bank accounts, accounts payable, accounts receivable, and petty cash.Responsible for general ledger transactions, journal entries, budgeting, forecasting, and all aspects of fiscal managementAdmit clients to the residential facility using SanWits billing/admission software.Respond to emails, ensure employee benefits are sent to proper entities after payroll deduction.July 2013 - February 2024Payroll Retention SpecialistAlorica, Inc.I was responsible for retaining payroll customers by assisting them with all payroll issues. This was done by remote access into their computer and guiding them through the process when possible; it also required me to process the payroll for them when necessaryIt was my duty to assist with resolving payroll tax issues for federal and state when necessaryThis included but was not limited to the United States, South America, Philippines, and Asia-PacificI also worked with TurboTax for 4-5 years in the same manner, this entailed assisting individuals as well as business in completing taxes, correcting tax errors and submission of tax return to IRS.As a Customer Care specialist/SME (Subject matter expert), I was also responsible for assisting customers with accounting procedures such as A/P, A/R, journal entries, posting invoices, paying bills, issuing credit memos, and bank reconciliations. I was also responsible for assisting/guiding other agents in these areas as well.Managed conflicts by generating reports concerning interactions with employees, steps taken to arrive at solutions and reportable outcomes of interventions.The position also included installing the Quickbooks software on the customer's computer.Helped drive organizational improvements by coordinating employee networks, task forces and committees. I served on the Culture Committee which was a means to elevate employee job satisfaction, boost employee morale, and promoting inclusion within the company.January 2007 - December 2012AccountantHawkins Financial Services St Louis, MOPerformed a variety of accounting services for a range of clients which included small to mid-size corporations and nonprofit businesses. Used GAAP principles for financial reporting.Worked independently reconciling general ledger accounts, prepared journal entries and reported issues to management.Performed year-end reconciliations and handled closing processes.Processed invoices and posted payments, transferring entries from journal to ledger.Administered accounts payable, accounts receivable, Petty cash, and billing.Prepared, explained and administered the budget..EDUCATION.December 2005Masters Degree - Business AdministrationFontbonne University, Clayton, MissouriHonors: Suma Cum laudeMay 2004Bachelors Degree - Business Administration/AccountingFontbonne University, Clayton, MissouriHonors: Magna cum LaudeGPA: 3.98.SKILLS.Peachtree, Sage (invoicing), Gusto, Quickbooks, Turbo Tax, Bamboo HR, QuickBooks, Payroll Mate, WorkDay, ADP, Paychex, Microsoft Office Suite, excellent oral and written skills..HOBBIES AND INTERESTS.ReadingWriting poemsCrossword puzzlesSewingCooking.