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Click here or scroll down to respond to this candidate KG Kimberly EMAIL AVAILABLE
PHONE NUMBER AVAILABLE
Gilmore Snellville, GA Street Address
Summary Experience
Outgoing Loss Prevention with eight Kroger's Grocery Store
years of experience in Customer Customer Engagement Specialist | Duluth, GA 02/2020 to
Engagement Specialist customer 02/2022
service. Skilled at closing sales, Quickly resolved client issues and offered ongoing support to
answering questions quickly and boost retention.
handling difficult issues professionally. Answered incoming calls to assist customers by responding to
Trained in Security use with extensive questions and resolving concerns.
knowledge of Loss Prevention.. Assisted customers with price checks, lifting heavy items and
addressing other inquiries.
Skills Displayed strong telephone etiquette, effectively handling
difficult calls.
Conflict mediation Assisted customer relationship management by addressing
Store maintenance service requests and assisting front-end cashier and bagger
Quality control clerk.
Office equipment proficiency Provided customer service and issue resolution to increase
QA satisfaction levels.
Collected customer feedback, passing information to
Education and Training
management for review.
ElderlyCareMedicrestJames Rickards
High School Comfort Zone
Tallahassee, FL, Elderly Caregiver | Atlanta, GA 02/2019 to 08/2021
05/2006 Made beds, swept floors and sanitized surfaces to support
activities of daily living.
Broward College Helped clients with personal needs from exercise to bathing
Fort Lauderdale, FL, and personal grooming.
Nursing Assistance Improved patient outlook and daily living through
compassionate care.
Followed care plan and directions to administer medications.
Engaged with patients and families to provide emotional
support and daily living instruction.
Transported patients to medical, dental and personal care
appointments.
Monitored vital signs and medication use, documenting
variances and concerning responses.
Medicrest Home Care
Elderly Caretaker | Atlanta, GA 04/2019 to 07/2021
Managed residents' activities of daily living.
Assessed patient needs and reported changes or issues to
healthcare team.
Logged patient details in medical charts and made notes
regarding behavior, nutrition and outputs.
Laundered clothing and bedding to prevent infection.
Aided with mobility and independence for disabled
individuals and continually monitored safety.
Reported concerns to nurse supervisor to promote optimal
care.
Kroger
Cashier | Norcross, GA 10/2018 to 10/2020
Operated cash register, collected payments, and provided
accurate change.
Completed daily recovery tasks to keep areas clean and neat
for maximum productivity.
Wiped down counters and conveyor belt to remove debris and
maintain cleanliness.
Helped customers find specific products, answered questions
and offered product advice.
Worked closely with front-end staff to assist customers.
Accepted cash and credit card payments, issued receipts and
provided change.
Trained new team members in cash register operation, stock
procedures and customer services.
Met high productivity standards in processing payments for
customers.
Wrapped items and bagged purchases properly to prevent
merchandise breakage.
Helped with purchases, locating items and signing up for
rewards programs.
Learned roles of other departments to provide coverage and
keep store operational.
ElderlyCare Services
Elderly Caregiver | Tallahassee, FL 03/2007 to 04/2012
Recognized emergencies and notified paramedics and family
members.
Developed patient care plans with doctors and registered
nurses.
Communicated client project requirements to vendors and
contractors to ensure client satisfaction.
Led physical therapy activities such as walking and exercising
to help patients regain range of motion, build muscle and
heal injuries.
Activities and Honors
Volunteered for many businesses such as Salvation Army, Picked
up trash around my community, helped kids at recreational
centers.
Team Member
Food Service
Fast Food
Customer Service
Senior Care
Caregiving
Home Care
Dementia Care
Cleaning Experience
Meal Preparations
Alzheimer's Care
Stocking
Cashiering
Patient Care
Computer Skills (5 years)
Microsoft Word (4 years)
Microsoft Excel (4 years)
Microsoft Office (4years)
Customer Service (8 years)
Customer acquisition (4 years)
Microsoft Outlook (4 years)
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