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Bronx, NY Street Address  EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceFront Desk Medical ReceptionistConfidential-Upper East Side, NY May 2023 to July 2024Checking in patient, welcoming guests and clients, forwarding paperwork to HRA, handling clients insurance information.Managed a high volume of incoming calls daily, ensuring timely and professional responses to client inquiries, appointment scheduling, and addressing various concerns.Customer Service Representative SupervisorAtlantic energy-New York, NY October 2021 to April 2023Solar energy team management, training new employees and supervising team of six individuals, motivating peers, scheduling weekends meetings, planning for successPromptly responded to customer calls to reduce on-hold wait times, enhancing the customer experience.Addressed customer inquiries and suggestions courteously and professionally, ensuring a positive customer experience.SupervisorLaGuardia airport OTG at LaGuardia Airport-New York, NY March 2019 to September 2021Lead supervisor/ team supervisor, supervision staff, job role is leading a team of sixteen people, leading warehouse.Handling customers baggage's and cargo, maintaining warehouse supplies, checking and restocking supplies, logistic and analyzingWarehouse Supervisor Krasdale Foods-Bronx, NY January 2017 to February 2018Loading and unloading cargo shipment, supervising warehouse, checking warehouse goods, following up with employees, planning schedules, distributing warehouse goodsEducationHigh school diploma Thomas Jefferson - New York, NY August 2015 to June 2019SkillsPallet JackKitchen ExperiencePackagingCookingEnglishCleaning ExperienceProduct demosSalesGuest servicesRetail salesFood ServiceShipping & ReceivingOrder PickingCashieringFood SafetyCustomer serviceFood PreparationWarehouse ExperienceSalesTraining & developmentSales managementCustomer serviceInside salesProduct demosRetail salesHeavy liftingMarketingLeadershipTeam managementSupervising experienceLive chatGoogle SuiteHospitalityAnalysis skillsTechnical supportClassroom experienceProduct managementRecruitingWindowsTypingData analysis skillsGuest servicesCash registerMerchandisingE-commercePayrollHotel experienceLoad & unloadPurchasingFront deskCash handlingGuest relationsOffice managementPorter experienceSecurityMicrosoft ExcelServiceNowActive DirectoryComputer networkingHelp deskGrocery storeMedical recordsRecords managementMarketing automationDigital marketingTeachingUpsellingRestaurant experienceServingComputer skillsCeridianCertifications and LicensesCPR Certification Driver's LicenseSHRM Certified Professional Professional In Human Resources Guard CardLoss Prevention QualifiedClass D SecurityChild Development Associate Certification Food Handler CertificationTeaching Certification Certified Recovery Specialist