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Click here or scroll down to respond to this candidateCandidate's Name
Contact: PHONE NUMBER AVAILABLEE-Mail:EMAIL AVAILABLELocation: Forest Creek Drive, Frisco, Texas -75035 Candidate with 14 years experience in Customer Support and Business Management . Has a proven track record of increasing organisational efficiency and business growth with exceptional customer relations. Experience in working with multicultural teams, available immediately. EDUCATION MBA Indira Gandhi National Open University, India : 2012 B Tech Electronics and Communications Calicut University, India : 2005 CORE COMPETENCIES Business Operations: Managing the day-to-day activities of the business including interfacing with management and heads of department. Customer Service: Excellent Customer relations experience and trainings received and provable track record of interpersonal skills all throughout the career. Communication and Problem-Solving Skills: Ability to troubleshoot complex problems and learn new technologies quickly. Ability to communicate effectively using a variety of communication mediums like telephone, online meetings, email, IM, video conference software, and face-to-face interactions. Financial Management: Ability to review accounts, interpret financial information, reconcile bank statements, manage the cash flow of operations and analyse the financial forecasts. EXPERIENCESep19-Present Texila Energy Ltd Business Operations Executive Building relationships with key customers and suppliers Specifying market requirements for current and future products and services by conducting a market research supported by on-going visits to suppliers and non-customers Responsible for the marketing of the companys products and services Ensures that the team provides some eye-catching visuals of the products by taking professional photographs and descriptions to emphasise the details. Finalize on the suppliers based on the comparison sheets and final negotiations and oversee the award of Purchase Orders and approves contract amendments if any. Preparing accounts and reconciling balance sheets Liaising with external Accountancy firm for duly submission of VAT. Monitoring performance and efficiency, managing daily operations Serves customers to ensure best customer satisfaction and positive feedbacks. Research for the most economic means of handling and despatch Maintain good business relation with the local postal and courier services Timely adaptation of change of needs of customers after placing the orders Analyse the most effective and economic ways of shipments to best serve the companys interests and to provide the best experience to customers. Working on how to Leverage social extensions by merging digital commerce with social channels and online communities, such as Instagram and Facebook Ensures to acquire good Social proof in the form of reviews, customer testimonials, ratings etc and ensures that we always display genuine reviews from real customers for credibility. Flexible by working long, irregular hours when needed. Dec 15- Sep19 Alliance Energy General Contracting LLC, Abu Dhabi Client Account Management Building relationships with key customers Hold meetings with Business Development Manager in Business Development Strategies; build new client relationships. Main point of contact of all company representation in the government entities for upcoming business opportunities and legal compliances Preparing and approving the monthly payroll. Maintains bank relations for the betterment of business requirements. Conducts business networking events with Clients and team Ensure regular communication of business performance against objectives. Dec 14 Nov15 Germangulf Consultants, Abu Dhabi Project Co-ordinator Reviews bids, assist in conducting negotiations and administer the award of contracts and contract amendments and provision of feedback to bidders Assist in drafting appropriate contractual and commercial terms & conditions to best serve and protect Companys interests Builds and maintain relationships with suppliers in order to secure positive, constructive and cost effective commercial agreements for the Company Provides general assistance on contractual matters as required to support Companys operations. Attend client meetings and assist with determination of project requirements. Assist the PM in the drafting and issuance of project proposals, RFPs, tenders etc Effectively and accurately communicate relevant project information to the client and project team Issue Contracts and tender documents. Assist the PM and the clients in evaluating the tenders, preparing tender analysis Report up to successful award of contract to the right bidder. Track the progress of projects and keep the Project Manager (PM) and others informed about project status and issues that may impact client relations. Nov 2008 Aug 2014 Energy School Ltd, London Business Support Executive Played a crucial part in building the organisation by taking an active role in planning, strategy formulation and liaising with government organisations. In charge of client relations including British Petroleum, Statoil and British Gas. Liaising with accountants and make sure that all regulatory submissions are done on a timely manner. In charge of contract negotiations and invoice follow ups. Identifying and deploying skilled manpower in Oil and gas operations around the globe In charge of all Business support activities. (Visa, Travel, Procurement, HR etc) June08-Nov08 Marlink ASA, Norway Satellite Support Engineer Work with network and antenna/RF problems Assist in the maintenance of all Teleport operations. Support and Operation of the organisations maritime satellite services worldwide (VSAT/Inmarsat) - This includes Line Support related to satellite systems as well. Assist and work with the network and carrier monitoring tools and use these efficiently. On- site support for vessels and teleports globally. Exceptional communication skills with Engineers, Customers etc Sep05-Jan 07 British Telecom, Aberdeen, UK Repair Advsior Provide the best customer service through good communication and presentation skills. Handle customer calls for help and technical support mainly dealing with repairs Able to handle highly confidential information as part of the work. IT SKILLS Conversant with MS Office Suite including Word, Excel, Power point Confident with Mac Office suites including Pages, Keynote etc. Exposure to primavera P6-8.2 Basic knowledge in C,C++ programming Quality Assurance Training -Completed. |
