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Click here or scroll down to respond to this candidateMANUFACTURING QUALITY & FINANCIAL / CUSTOMER SERVICES EXPERTCandidate's Name
Street Address
EMAIL AVAILABLE PHONE NUMBER AVAILABLEABOUT MEI am a highly enthusiastic and dedicated professional with over 8 years of work experience in diverse business areas, handling multiple different roles, meeting and working with people from different origins and cultures and thus building a wonderful professional network. I stared my career in a Customer Service Role for Warehouse Sales Demonstrations, Event marketing and Brand Promotions; later promoted into Shift Supervisor, I managed People, Inventory and work schedules. In my next phase of career I took a dip dive into Manufacturing business, handling roles like Quality and Customer Care, processing Customer Returns, RMAs, Credit Processing etc. Covid-19 years taught me work-from-home as Phone banking Customer Service Associate (At Home Customer Service Rep), handling Banking, Debit Card and Account Management services. I enriched my Mfg. business areas again working in Quality Inspections and Final Assembly Production areas for Stamping, Medical device manufacturing and Tool Mfg. Companies. In between, I have some experiences working in Retail stores as Customer Experience Manager as well as Cashier/Closing Associate Roles. I am very passionate about my job and responsibilities and perform my duties with utmost dedication and enthusiasm. I define myself as a Friendly, Positive and Interactive team player who is always eager to help and learn and always ready to go those extra miles to exceed the target. SKILLS AND EXPERTISEMfg. QualityInspectionFirst piece inspection, PO Receiving Inspection, Outside processing Inspection, Quality Audits, Run Chart Update and Maintenance, Blueprint Matching, Sorting, Approvals, Final Inspection and Packaging, etc. Proficient in QA Tools like Calipers, Comparator, Micro-views, OD/ID Micrometers, Protectors, Bore/Thread/ Height Gauges, Indicators etc. Customer ServiceQualityCustomer Returns, RMA, Credit Initiation. NCMR, Sorting, Rework, Rejection and Scrap Processes.Computer andSoftware SkillsOracle ERP RMA Maintenance User, Oracle RMA Receiving and Inspection, Outside Processing and PO Receiving. MS Outlook, Excel, Word, PPT, CDS Software, Hub-spot CRM, IQM, Visual, etc.Banking/Finance Phone Banking Customer Service. VISA PAS Bank of America banking Software. Debit Card lost, locking and Unlocking services; Unemployment Benefits processes. Sales & RetailCustomer ServiceSales and Retail Customer Services. Product/ Event marketing, Brand Promotions. People and Shift Management. Inventory Control and Management. Purchasing and Expenses Management, Billing and Cash handling.EDUCATIONAL QUALIFICATION:Qualification Year Institution %MarksAdv Certification in PC Applications 2000 NIIT, Agartala, Tripura. 70% Diploma in Electrical Engineering 1998 Tripura Polytechnic Institute, Agartala, Tripura, ndia66%Higher Secondary Examination (+2) 1994 Ramesh H.S. School, Udaipur, Tripura 52% Intermediate (SSC/10th Standard) 1992 Ramesh H.S. School, Udaipur, Tripura 61% WORK EXPERIENCECOMPANY ROLE/POSITIONDURATIONRESPONSIBILITIESMicrobrushInternational(Young Innovations)Grafton, WIQuality& ProductionAssociateFEB23-APR23NOV23-TodateFinal Assembly Product InspectionWork to fulfill daily Shop Traveler RequirementPackaging and Labeling Finished Products post-InspectionCommunication with Shop Floor and Logistics/ShippingLabel Printing and Production Reporting in Computer Software.Packing slip validation for correct Product, Lot Number and quantities PigglyWiggly Store.Cedarburg, WIStore Associate/CashierJAN23-TodateManage and work Store Customer Billing Cash RegistersCustomer serviceInventory stock validation and reportingSell price adjustment and correctionsSales Reporting to SupervisorHandle Customer Returns and Promotions/coupons, etc.Bar code Scans and handle age-restricted SalesClose Cash Registers end of businessWisconsinStamping &Manufacturing.Germantown, WI.QualityTechnicianMAY23-OCT23First Piece Inspection, Correction and ApprovalsQuality Audits in Production Lines multiple times in shift.Run Chart Create and Edits.Inspection and Matching Part Dimensions with Blue-prints.Oracle ERP User for RMA maintenance, OSP and PO Receiving, etc.Tool Usage: Proficient in Caliper, Comparator, Micro-View, Thread Gauges, etc. Milwaukee ToolsWest Bend, WIQuality/Prod.AssociateMAR23-APR23Final Assembly Tools Inspection, Rejections and ApprovalsQuality Inspect In-Process ProductsSort and Rework Tools prior to shippingRework Coordinate with Production TeamHelp in Product Packaging and ShippingMichaelsStoresGrafton, WICustomerExperienceManagerAUG21-APR22Store Shift Manager 2nd ShiftInventory Management and Merchandise Re-stockingPeople ManagementCustomer Experience and Care RepresentativeBilling and Registers ClosingKAPCO INC,1000 Badger CirGrafton, WIQuality-TechCustomerCareJUN21-JAN23Communication with KAPCO INC Customers to communicate about defective products.Create and Send RMA to Customers.Use Visual system to obtain data of Item History, Shipping details, Unit price, Unit/Scrap Costs, and Inventory etc.Update Inventory status in Stock Evaluation Report.Use Engineering and Manufacturing Data for NC creation in IQM.Raise and Disposition NCR (Quality Reports) in IQM systemCheck and Inspect Customer Returned Products.Issue Credits to CustomersRun and maintain Customer Reports in shared folders.Coordinate with Manufacturing, Customer Service and Accounts Departments for Scraps/Rejections/Credit Issues.TTEC(Teletech)Englewood,COCSR-1 (At-HomeCustomerService Rep)NOV20-NOV21Work From Home. TTEC@ Home CSRAttend Customer calls address issues related to Visa debit cards.Customer authentication, Fraud prevention, reporting financial fraudsIssue/Block cards facilitate new card shipping.Facilitate customer communications with Bank and Govt. Agencies (like California EDD, Maryland EDD etc.)Attend Team meetings and implement and practice new protocols for service and security.Help customers with website issues, PIN generation, address updates and many other services.Communicate with customers through a variety of communication channels and make a positive difference in their day.COMPANY ROLE/POSITIONDURATIONRESPONSIBILITIESAdvantageSolutions(Club DemoServices) 950 PortWashington Road,Grafton, WIShiftSupervisorJUL19-SEP20Plan, Prepare and Manage Daily Demo Schedules as communicated by corporate office.Run Store schedule Report and assign demo products and tools/equipment to CDS associates.Purchase and stock Inventory for daily demo and allocate to sales advisors.Enter, Check and Approve daily expenses using CDS computer software.Plan, prepare and Manage Shift schedules (using MS Excel) including handling contingencies and absenteeism.Prepare and direct shift-wise Breaker/Reliever Schedules and activities.Run daily On-hand Quantity and In-transit Inventory Reports to decide if a demo can run or reschedule.Accurate and timely Reporting of Sales status, Merchandise availability and shortage, Inventory Levels, and storage to Event Managers.Coordinate with Costco warehouse managers for product availability, placement and shortages.Review, Update and Approve Time Entry records for the associates.Generate Paperwork and daily Audit sheets and filing them in proper storage folders.Attend weekly CDS Midwest Conference callAdvantageSolutions (ClubDemo Services)950 PortWashington Road,Grafton, WICustomerService andSales AdvisorFEB16-JUN19Setup, Organize and Manage Costco in-house Road-show marketing events to promote new brands and products among Costco members.Coordinate with Event Managers and in-house sales team to increase Sales Targets.Engage and Educate Customers about variety of Products/Services offered by Costco.Manage and Organize Demo Instructions, Merchandise and Equipment movement and perform end of day Closing activities.Train, Guide and Mentor newly joined Sales Advisors and associates.Update Closing inventory stocks and sales details in Excel as and when needed.Interactions with Costco vendors about Training, Education and Knowledge sharing on new product launch.Provide Daily Feedback to Costco Vendors about the Product of Services sold.Engage Customer by creating brand awareness and enthusiasm; dynamically sell product to customers.Assist other Sales Advisors as required in a team-oriented environment.Listen to Customer Comments and Feedback and provide resolutions accordingly.TRAINING & CERTIFICATIONS:Professional Training (from Alison Corp) and Certifications:Diploma In Customer ServiceCustomer Service TrainingComputer Training SuiteIntroduction To Time ManagementBasics Of Electrical TechnologyUS Education Evaluation done by ECE, Inc. : HIGH SCHOOL DIPLOMA AND ONE YEAR UNDERGRADUATE STUDYCertified Computer Operator from NIIT, Agartala, India.- MS Office / Internet / Multimedia etc.Professional Training-cum-Certification on Electrical and Power Industry for one year in State Electricity Board under GOI Practical training scheme in Tripura.Volunteer Work done at various local Grafton organizations: GSD schools, Libraries, Churches, Local Communities etc. REWARDS & ACCOLADES:(1) CDS 200 Club Certificate for 200% + Sales lift. Awarded multiple times by CDS Sales District Manager.(2) Received Customer positive feedback online and listed in CDS Nationwide Customer Appreciation Poster.(3) Crossing CDS Sales target on most of the days - Earning bonus points each week.(4) Considered as Role-Model several times by current manager during team meetings.(5) Hard working, Dedicated, Eager to Learn new things and diligent and disciplined towards job duties and responsibilities.PERSONAL DETAILS:Name: Candidate's Name
Work Authorization: Green Card EAD (Employment Authorization) Availability: ImmediatelyLanguages: English, Hindi and BengaliPart Time: YesFull Time: YesOvertime work: YesWeekends: YesHolidays: YesLINKEDIN PROFILE:https://LINKEDIN LINK AVAILABLE REFERENCES:(1) Jennier McBride (Managed Nilima in CDS/Advantage Solutions) Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLE(2) Richard Minor (Managed Nilima in Kapco, Inc.)Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLE(3) Aruna Jha (Friend, works for Kohler, Sheboygan) Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLE |
