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Click here or scroll down to respond to this candidateCandidate's Name
Frisco, TX Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEEngaging and patient customer service professional with enthusiastic experience responding to all types of customer inquiries. Eager to grow customer loyalty and maintain the highest level of customer service. Able to motivate teams and coach individuals so they reach their potential. Highly skilled at picking things up quickly through adroit questioning, excellent verbal communication, and conflict management skills. Strong problem solver with an eye towards customer satisfaction. Customer Service Data Analysis Strategic Planning Written/Oral Communication Performance Management Project Management Team Leadership Quality Control Business Operations Computer Proficiency Sales Complex Problem SolvingWork ExperienceCreative Minds ContractMarch 2023-September 2023Floater in all the classrooms. Assistant to the teacher in toddler classroom. Helped in the kitchen. Worked with the director to clean the supply room, and other classrooms. Helped with lunches for the classrooms.Teacher at Aspiring Minds MontessoriMarch 2022-March 2023Helped as an assistant teacher for toddlers. Floating in different classrooms to help the teachers. Closed the facility. Help organize the kitchen and supply room. Copy and print materials for teachers. Took part in understanding the Montessori method in all classrooms. Assistant teacher for afterschool children. Helped the assistant and director in any activities they needed me to partake in. Teacher Carpe Diem Private Preschool- Frisco, TX March 2021 to Feb 2022Developed and implemented an experienced-based empathy curriculum that cultivated empathy and emotional literacy in students. Designed formative assessments used to plan for each child's developmental and instructional needs. Carefully monitored children's play activities. Incorporated music and art activities to encourage creativity and expression. Maintained daily records of activities, behaviors, meals and naps. Enhanced parent-teacher communication through the development of a classroom blog in order to foster a strong home-school, school-home connection. Sales and Customer Service Associate Pandora Jewelry - Frisco, TX January 2018 to December 2020 Exceeded daily and monthly sales goals by an average of 10% by means of special promotions and visual aids for the store. Quickly learned the reporting system and generated reports on daily, monthly and high traffic sales. Ensured proper presentation, organization, storing and replenishment of stock. Gave customers outstanding support by understanding their needs, recommending the right products, services and resolved customer issues as they arose. Trained new hires on the Pandora sales model, the product overview and ways to be an exemplary customer service professional. Data Analyst Cornerstone Home Lending - Houston, TX January 2014 to December 2015 Generated loan and borrower reports for 1,000-plus borrowers in Loan soft software on a monthly basis. Partnered with IT division to develop queries, analyses and reports from applications for operations and management staff. Served in the capacity of team, project, and technical lead-in for multiple projects. Improved accuracy of borrower data through stored in-house applications by means of careful review. Practiced in finding patterns and trends in complex, multivariable data sets. Organized and reported training statistics to management.Data Systems Analyst Revolution Foods - Stafford, TX January 2011 to December 2012 Analyzed and graphed data on food served and food wasted to make decisions on which food choices were most consumed so as to reduce waste and improve efficiency. Provided administrative support in creating student facing menus and assisted with data entry of school lunch program. Managed the nutritional software database for creating menus for all 10 charter schools in Houston, TX by entering and analyzing records for decision making. Served as a key point of contact to the home office team for compliance, record keeping and inquiries. Collaborated with the Office Manager in coding and filing invoices and processing Human Resources paperwork. Data Systems Analyst Frito Lay - Plano, TX January 2006 to December 2008 Supported all the Quaker, Tropicana and Gatorade Capital Planning sites through accounting settlements and closing activities on SAP. Executed tests in testing environments before entering them into the SAP module. Resolved discrepancies on SAP by reconciling with supervisor and executing project closure. Transformed large amounts of raw public records data from variety of sources into searchable databases for customer access on timely basis. Identified and resolved any procedural issues as they occurred, minimizing any customer impact. Analyzed and implemented any enhancements related to assigned processes to reduce processing time to improve customer service. EducationNCT ray in Prima med Prima med - Dallas, TX August 2022 to September 2023 Phlebotomy Prima med - Dallas, TX August 2022 to August 2022 Bachelor of Science in Early Childhood Education Baylor University - Waco, TX Master of Science in Organizational Management University of Phoenix Online Skills Office experience Customer service Food industry Microsoft Office Systems Analysis Blogging Strategic Planning Performance Management SAP Teaching Human Resources Data Analysis Classroom Management Curriculum Development Employee Orientation Writing Skills Databases Oracle Computer Networking Management Quality Assurance Tutoring Certifications and Licenses Teaching Certification Food Handler Certification Child Development Associate Certification |
