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PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional summaryManager with over a decade of experience in operational leadership and financial management, adept at steering teams towards exceeding performance targets. Skilled in marketing, budget planning, and project management, demonstrated through a proven track record of enhancing operational efficiency and customer satisfaction at Sea Org. Currently leveraging extensive managerial skills in a dynamic environment, committed to driving success through meticulous attention to detail and strategic foresight.Employment historyUber Self-Employed Saint PetersburgMar 2022 - Jul 2022 Managed independent business operations Leveraged Uber platform for service provision Ensured customer satisfaction through punctuality and professionalism Resolved customer complaints effectively Boosted ratings by 20% through exceptional service Boosted efficiency by innovating client interaction methods at Uber, enhancing user satisfaction.Amazon Warehouse LeadNov 2021 - Feb 2022Sea Org ManagerJan 2012 - Oct 2021Responsibilities: overseeing daily operations, managing staff, ensuring compliance with banking regulations, and providing exceptional customer service. Also responsible for analyzing financial data, identifying trends, and developing strategies to improve organizational performance. Implemented new procedures and technologies that improved efficiency and streamlined operations. Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.EducationUniversity of Illinois Chicago, Chicago, Illinois Associate Degree1973 - 1977Liberal ArtsSchool of the Art Institute of Chicago, Chicago, IL BA in Fine ArtsSep 1979 - Jun 1982University of Illinois Chicago, Chicago, Illinois Master Program1985 - 1987School of Electronic VisualizationSkillsMarketing (Experienced)Project Management (Experienced)Budget Planning\ (Skillful)Communication (Expert)Problem-solving (Expert)Additional informationExperienceMarch 2022- Dec 2022 Self-Employed  UberNovember 2021  February 2022 Warehouse Lead  AmazonJanuary 2012 - October 2021 Manager  Sea OrgResponsibilities: overseeing daily operations, managing staff, ensuring compliance with banking regulations, and providing exceptional customer service. Also responsible for analyzing financial data, identifying trends, and developing strategies to improve organizational performance. CommunicationImplemented new procedures and technologies that improved efficiency and streamlined operations. LeadershipSuccessfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.Additional InterestsVolunteer producer for Chicago Cable, Arts on AccessChicago Film Festival, student JudgePerformance ArtGoogle analyticsNewsprint creatorPress releasesGraphics artist