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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE LinkedIn2Seasoned tech sales and account executive with a proven track record of achieving exemplary results by promoting value-added services and solutions to exceed KPIs and expand market share. History of utilizing consultative sales techniques to discover clients&#Street Address ; needs, allowing for tailored demos of complete SaaS and service packages, implementing pivotal operational changes, and leading teams, while driving growth and revenue. Adept at penetrating hard-to-reach market segmentation sectors and securing contracts with sought-after corporations. Customer- centric, seeing projects through the close to the implementation, training, and renewal. ACHIEVEMENTS Developed a customer qualifying process for Dell and coached three teams to top performance in outbound calling, prospecting, and new account acquisitions in large opportunities and accounts. Won top revenue in the nations first year in the field for Office Depot, achieving Street Address % to quota. Led measurements tied to call activity and revenue generation, recognized by winning a trip to Italy with over Street Address reps. AREAS OF EXPERTISE Customer Success Management Strategic Planning and Execution Data Management & Problem Solving Implementation & Training Project Management Success Story Development Value Prop Development Partner Management Process and Enablement Effective Communication Customer Experience & Journey Account Management Territory Management Budgeting & Negotiation SE and Marketing Collaboration Microsoft Office (Excel), G-Suite Toastmasters Public Speaker Relationship ManagementZPROFESSIONAL EXPERIENCEUBEO Business Services Account Manager / Training / Customer Success 2023 -2024 Analyzed data and usage patterns to arrive at target prospects and provide them with data-driven insights and recommendations for optimizing their experience and achieving their desired outcomes. Led cross-functional initiatives to improve the overall customer experience, collaborating with the product, marketing, and support teams to deliver exceptional value. Initiated and maintained relationships with business clients, serving as the manager over their needs, inquiries, and concerns. Collaborated with clients to understand their objectives and pain points, aligning our solutions to address their requirements. Articulated the strategic potential of technology in affording organizations the advantage of increased capacity sans the need for additional workforce, unlocking avenues for growth and optimization. Designed and implemented a roadmap for the seamless integration of technology, aligning it with overarching company objectives and initiatives, ultimately bolstering operational efficiency and effectiveness. Round Rock ISD, Round Rock, TX Educator 2022PFLUGERVILLE ISD, Pflugerville, TX Educator 2021 Designed, developed, and successfully delivered best-in-class training programs and resources for 100+ learners using Learning Management System; leading to an 80% increase in learner engagement. Planned and monitored the implementation of technology-based e-learning programs for typing and student engagement, leading to 100% completion compliance. Developed and delivered formative and summative assessments based on pedagogical principles, and tailored daily instruction and lesson plans to meet individual learner needs. Produced, organized, and published written and audio-visual resources to integrate effective learning practices, experiences, and hands-on learning opportunities. Differentiated training sessions for Special Education students by identifying skill gaps based on observations and informal feedback, resulting in 100% work completion. Created, implemented, and analyzed learners feedback to differentiate training sessions, revise existing content, and plan enhancements for future content.Candidate's Name
EPOS, Austin, TX Account and Partner Manager 2021 POLYCOM, Austin, TX Account and Partner Manager 2019 2020 Acquired and Managed 100+ Accounts, Driving Revenue Growth and Enhancing Client and Partner Experiences. Collaborated with partners to sell phone, headset, digital collaboration hardware, and SaaS solutions across multiple states. Boosted market share by utilizing Sales Navigator and Zoominfo to map and prospect corporations with 1,000-5,000 employees Grew and renewed $4.2 million in annual revenue by managing key customer relationships and collaborating with partners. Drove a 45% increase by partnering with marketing to execute targeted campaigns using automation software. Optimized go-to-market strategies, including developing targets and messaging, resulting in being a team lead in revenue. OFFICE DEPOT, Austin, TX 2011 2018Digital & eCommerce Advisor 2017 2018 Increased SMB web traffic by 1,000 monthly visitors through effective social media strategies that drove engagement and sales. Improved project delivery by collaborating with teams to consistently exceed timelines and expectations. Designed and implemented sales process for small business online site creation and PEO SAAS, generating new revenue streams. Business Development Manager 2015 2016 Elevated client satisfaction and loyalty by accurately identifying needs and recommending tailored services. Prospected high-profile enterprises, such as Alamodome, VMware, CBRE, and HomeAway, resulting in substantial revenue growth. Expanded market reach by implementing a strategic customer acquisition plan using OneSource data to define target market. Territory Manager 2013 2015 Generated $1.5M in a year, significantly boosting revenue and showcasing top in the nation prospecting and promotional skills. Achieved 241% of sales quota and enhanced market share through strategically planning target accounts and outreach strategy. Increased productivity by 62% with an innovative prospect outreach plan and pre-sales marketing initiatives. Demonstrated cost savings to customers through detailed purchasing analysis, improving customer value propositions. Account Manager 2011 2012 Launched the Austin sales office, influencing key metrics and policies to optimize sales operations. Increased retention by streamlining billing and shipping processes and strengthening client satisfaction. Developed and implemented company-wide billing and pricing best practices which standardized process and improved efficiency. ADDITIONAL EXPERIENCESMB PHOTOGRAPHY and SWIMFAIRY, Austin, TX Business Owner 2004 2011 Refined sales skills while raising children, mastering business operations such as pricing, policy, insurance and contract formulation. DELL COMPUTER CORPORATION (SMB, Global and Public), Austin, TX 1994 2004 Achieved such high metrics that I helped set call flows and coached to them. Promoted to larger accounts and consulting roles. Client Product Specialist II 2003 - 2004 Enhanced sales effectiveness by advising 14 ISRs and 1600 clients, delivered technical info, quotations, and consulting services. Increased customer engagement and product understanding through customer product demos Account Manager, Large Opportunity Rep 2001 - 2002 Promoted to boost revenue, market share, and profitability in larger accounts through strategic management and coaching. Drove retention and sales growth by managing global accounts, including PPG and Pitney Bowes. Inside Sales Representative 1999 2000 Optimized revenue flow by redesigning held order, third-party, and regulatory compliance processes. Achieved 300% of sales quota by implementing a consultative selling call flow across SMB, FSI, K-12, Government, and diocese. EDUCATIONIthaca College and Southern New Hampshire Univerity Bachelor of Science (BS) in Business and Marketing Masters coursework in Digital Marketing including certifications in: Google Analytics, AdWords, HubSpot, and Hootsuite. |
