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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE The Bronx, NY Street Address
SummaryI am a qualified asset in my recent job. My tenure has developed skills that inspires and engages the team. Leading by example and showcasing floor presence has increased sales year over year. My leadership fears none and goes beyond challenging myself daily. I relate my work ethic to sports and it shows integrity.ExperienceAT&T Mobility New York, NYConnectivity Expert 11/23 - Current Performing morning huddles and revisiting daily vision. Reviewing data to enhance monthly sales efficiently. Discussing opportunities to gain the right behaviors for future sales. Creating a plan and executing accordingly. Overviewing day-to-day business clients and assisting them with their needs. Troubleshooting devices such as phones, laptops, tablets and watches. Making sure everyone is updated with frequent changes in promotions. Maintaining a strong record of resolving escalated service issues. Ensuring there are transparent conversations and excellent customer service. Mattress Firm Harlem, NYStore Manager Sleep Expert 4/2022 10/2022 Evaluated customer needs based on sleep patterns. Executed the Mattress Firm selling programs and support a seamless omni-channel experience to create a compelling and engaging environment that puts the customer at the center. Adhered to company merchandising and marketing programs to standard. Followed company policy and executed company standards on appearance and functionality Provided technical and product knowledge information to customers, serving as subject matter expert. Set daily goals to meet KPIs. Assisted customers in opening credit lines to finance purchases. NB Net Solutions Bronx, NYArea Sales Manager 01/2017 02/2022 Measured key performance indicators, tracking weekly and quarterly volume and revenue figures to meet targets. Exceeded sales targets through effective marketing and negotiation strategies. Forecasted product sales and achieved quarterly and annual sales objectives. Established productive and professional relationships with key personnel in assigned customer accounts. Monitored sales team performance and provided effective training to help each reach targets. Identified prospects to foster growth for new business partnerships to build pipelines. Examined staff work to maintain conformance with company regulations. Conducted monthly training seminars to assist teams with development of marketing plans and lead acquisition. Trained, managed and motivated team of staff handling client base of active accounts. Utilized customer relationship management software to maintain records of customer activities and networking opportunities.AT&T Mobility New York, NYRetail Sales Manager 11/2007 - 01/2017 Connected with customers to aid and collect feedback to optimize operations. Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies. Provided in-depth information on product features so customers could make educated buying decisions. Improved profitability by executing daily, weekly and monthly floor plan changes. Mentored employees in management of complicated sales, complex issues and difficult customers. Organized and updated schedules to optimize coverage for expected customer demands. Led employee performance evaluations and rewarded top performers to retain quality personnel. Minimized financial discrepancies by accurately controlling monthly operations budget. Reviewed store policies and made changes to streamline operations and increase productivity. Monitored team sales targets and addressed deficiencies. Built talented and successful team that increased department sales. Coached, developed and motivated team to achieve revenue goals. Resolved customer complaints regarding sales and service. Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.Skills Consultative and Relationship Selling Territory and Account Management Sales Projections Relationship Building Sales Quota Management Decision Making Customer Service Time Management Networking Events Performance Evaluations Sales Tracking Sales TrainingEducation and TrainingSamuel Gompers Vocational And Technical Bronx, NY High School Diploma09/2003LanguagesEnglish:ProfessionalSpanish:Professional |
