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Title Customer Service Patient Care
Target Location US-NY-Bronx
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Candidate's Name  1524 Boone Ave Bronx, NYStreet Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEOBJECTIVE:Motivated high school student with strong academic record and excellent communication skills seeking an opportunity to gain real-world experience and contribute positively to a dynamic team. Eager to learn and committed to delivering high-quality results. As a worker, I am diligent, outgoing, adaptable, and dedicated to achieving excellence in any job role. I approach tasks with a problem-solving mindset and collaborate effectively with team members to accomplish shared objectives.EXPERIENCE:The New Jewish Home, Bronx, NY 10468  CNA Internship September 2022- September 2024- Certified Nursing Assistant (CNA) course, gaining proficiency in patient care, infection control, mobility assistance, effective communication, medical terminology, documentation, emergency procedures, compassionate care, and teamwork.-3 year volunteer course (certification given after passing exam)- Practice medical terminology- Mastered proper sanitation- Assistant in medical care for the elderly and chronically sickFluttered by Lia, Bronx, NY 10460  Self employed lash artistJanuary 2022- January 2024- Conduct consultations to determine clients' desired lash styles and preferences.- Apply individual lash extensions using adhesive, ensuring proper placement and alignment.- Customize lash designs to complement clients' eye shapes and facial features.- Educate clients on proper aftercare techniques to maintain lash extensions.- Provide exceptional customer service, addressing client inquiries and concerns.- Adhere to strict sanitation and hygiene standards to ensure a clean working environment.- Stay updated on industry trends and techniques through continuous education and training.- Manage appointment bookings, client records, and participate in marketing efforts to drive business growth- Building professional relationships with clients- Customer service etiquetteVirtual Tutor  Self employedDecember 2023- April 2023- Provide personalized instruction to students in subjects to improve understanding and academic performance.- Develop customized lesson plans and teaching materials based on students' learning styles and needs.- Assess students' progress through regular evaluations and feedback sessions.- Adapt teaching strategies to accommodate diverse learning abilities and challenges.- Foster a positive and supportive learning environment to encourage student engagement and confidence.- Collaborate with parents, teachers, and school administrators to address student needs and goals.- Stay updated on curriculum changes and educational best practices to enhance teaching effectiveness.- Maintain accurate records of tutoring sessions, student progress, and achievements.- Discussing with student on a personal level, listening to there daily strengths and weaknesses in academic classes- Providing virtual meetings weeklyBarista, Bronx, NY 10459  Juicer and cashierJune 2022- December 2022- Prepare and serve a variety of coffee drinks, juices, and smoothies to customers according to recipes and standards.- Operate coffee/espresso machines, juicers, blenders, and other equipment efficiently and safely.- Provide excellent customer service by greeting customers, taking orders, and answering questions about menu items.- Maintain cleanliness and organization of the coffee/juice bar area, including equipment, utensils, and workstations.- Stock and replenish ingredients, supplies, and condiments as needed.- Follow health and safety guidelines, including proper food handling and sanitation practices.- Handle cash and electronic payments accurately and responsibly.- Collaborate with team members to ensure smooth operations and timely service.- Upsell additional menu items and promote special offers to enhance customer experience and increase sales.- Adapt to customer preferences and special requests while maintaining product quality and consistency.Marshalls, Bronx, NY 10011  Cashier & Sales person May 2023- January 2024- Assisting customers, operating POS systems, restocking shelves, and maintaining cleanliness.- Capability to handle customer issues and find satisfactory solutions.- Familiarity with the products sold in the store to provide accurate information to customers- Skills to manage inventory, arrange displays, and keep the store neat and appealing.- Ability to promote products, suggest additional purchases, and upsell where appropriate.- Cash and POS system handling-Flexibility to handle different tasks and adjust to changing work environments.-Collaboration with coworkers to achieve store goals and maintain a positive work environment.-Strong verbal communication skills to interact with customers and colleagues.Rainbow, NY 10460  Cashier & retail associateJanuary 2022-May 2023- Assisted customers in selecting merchandise based on their needs and preferences.- Provided product knowledge and recommendations to enhance customer satisfaction and increase sales.- Operated the cash register and processed transactions accurately and efficiently.- Maintained a clean and organized store environment to create a pleasant shopping experience.- Handled customer inquiries, resolved issues promptly, and ensured high levels of customer satisfaction.- Assisted customers in finding products, answering questions, and offering recommendations.- Operated POS system to process transactions accurately and efficiently.- Maintained a tidy and organized store appearance, including restocking shelves and arranging displays.- Collaborated with team members to achieve sales goals and provide excellent customer service.Zeppola Bakery, NY 10018  Bake seller & baristaJanuary 2024-August 2024-Selling a variety of pastries, muffins, cookies, and cakes according to recipes and quality standards.-Ensured freshness and attractive display of baked goods, contributing to increased sales and customer satisfaction.-Crafted and served espresso-based beverages and teas to customers, maintaining high standards of quality and presentation.-Provided excellent customer service by greeting customers, taking orders, and offering product recommendations.-Operated POS system to process transactions accurately and efficiently-Understanding different coffee bean varieties, roasts, and origins to educate customers and make recommendations.-Experience in using point of sale (POS) systems to process orders, handle payments, and manage transactions efficiently.-Adherence to hygiene and cleanliness standards, including proper sanitization of equipment, workspace, and adherence to food safety regulations.-Ability to suggest additional items or upsell products (e.g., pastries, sandwiches) to enhance customer experience and increase sales.EDUCATIONH.E.R.O High school, 455 Southern Blvd  StudentSeptember 2021- Present- Managing academic coursework and assignments effectively to maintain good grades.- Participating in extracurricular activities such as clubs, sports teams, or volunteer work.- Demonstrating strong time management and organizational skills to balance school, extracurriculars, and personal responsibilities.- Engaging in leadership roles or taking on responsibilities within school clubs or organizations.- Demonstrating teamwork and collaboration skills through group projects and activities.- Seeking opportunities for personal and professional growth, such as attending workshops, conferences, or skill-building events.- Showing initiative by seeking out additional learning opportunities or taking on independent projects.- Demonstrating effective communication skills when interacting with teachers, peers, and others in the school community.- Adhering to school policies and regulations while maintaining a positive attitude and behavior.- Contributing positively to the school community through involvement in events, fundraisers, or service projects.SKILLS-Communication-Teamwork- Problem-solving-Time management-Leadership-Adaptability-Attention to detail-Proper sanitation-Customer service- Critical thinking- Customer ServiceAWARDS:Academic Excellence Award:Given for outstandingacademic performance orachieving high grades inspecific subjects.Honor Roll: Recognition formaintaining a high GPAthroughout the school year.Subject-specific Awards:Awards for excellence insubjects such as mathematics,science, English, or foreignlanguages.Leadership Award:Recognition fordemonstrating leadershipqualities within the school orcommunity.Community Service Award:Recognition for significantcontributions to thecommunity through volunteerwork or service projects.LANGUAGESSpanish - ExpertEnglish - Expert

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