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Title Customer Service Senior Management
Target Location US-MD-Potomac
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Candidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE HomePHONE NUMBER AVAILABLE MobileDynamic and solutions-oriented professional with over 30 years of experience in the IDB Group. Strong leadership, organizational skills and adaptability to independently oversee a high volume of complex work. Effective in managing relationships with diplomacy among hierarchical levels within the organization and with external stakeholders.PROFESSIONAL EXPERIENCEInter-American Development Bank Group (IDBG)  Washington, D.C. 1988 - October 2021Ethics Senior Specialist (Office of Ethics) 2010  2021Provided advice and support to the Ethics Officer in the delivery of the Office of Ethics (ETH) work program.Led, supervised and served as point of contact for the Conflicts of Interest (CoI) and Declaration of Interests Program (DoI) team. Provided advice and recommendations to IDBG management and employees on the interpretation of the Codes of Ethics. Supplied guidance in the development and design of the current DOI Program platform. Managed the DoI Program, carrying out one hundred percent compliance during eleven consecutive years. Responsible for the DoI overall review, in particular Senior Management DoI review. Directed the CoI team offering ethical advice, obtaining ninety eight percent customer service satisfaction.Directed discussions, recommendations and actions with other offices on matters related to the CoI and DoI topics. Maintained open dialogue and collaboration on best practices with other multilateral organizations.Developed and delivered communications, training, education and prevention activities to management and hundreds of IDBG employees on topics related to the Codes of Ethics, including harassment, sexual harassment, conflicts of interest, fraud and corruption, policy development, retaliation, risk assessment and mitigation, etc. Delivered presentations, training and advice in all IDBG country offices.Contributed to the preparation of annual reports of ETH activities undertaken by the CoI-DoI team, which were delivered to the IDBG Boards of Executive Directors and Senior Management.Analyzed data to identify lessons learned and trends for strategic use by ETH resources.Trained, mentored and supervised new employees and personnel in the CoI-DoI team among the other ETH teams; awarded by Human Resources Department (HRD) as one of the best mentors in the IDBG, and participated in the yearly mentor program of the organization, enabling growth opportunities for participants. Ad-Hoc presentations and training on COI-DOI to senior management and Secondees.Contributed with budget administration, data base issues and oversaw contracts with firms.Conducted complex misconduct investigations (from 2010-2015) re: the assessment, preliminary inquiry and investigation of allegations of misconduct. Present cases to the Ethics Committee and follow-up on committee decisions.Legal Institutional Officer (Legal Department) 1995  2010Conducted research, analysis and monitoring of institutional policies and legal precedents of the IDBG for corporate legal services, including the organizations Charter.Provided support in the drafting of resolutions and preparation of documents including: the rights and obligations of IDBG member countries; the regulations governing the operations of the Board of Governors, Board of Executive Directors, and Bank Management Committees; Bank privileges and immunities; personnel administration, Staff Retirement Plan, contractual services, audit investigations, Ethics Committee, internal justice services, and the Administrative Tribunal.Supported the Chief Legal Counsel in research and in preparing defense of the IDBG in litigation, both in administrative and civil tribunals.Monitored individual activities to ensure IDBG policy compliance and approval for legal transactions related to Sovereign Guaranteed Operations (SGO), Non-Sovereign Guaranteed Operations (NSG) and Private Sector (PRI) initiatives.Participated and provided analysis, research and support for the Sanctions Committee Secretary. (the Committee adjudicating allegations of fraud and corruption in procurement).Legal Financial Officer (Legal Department) 1999Provided support to the Banks financial operations on a full-time temporary assignment.Performed administration of Technical Cooperation agreements/investment policies; ensured compliance with government securities regulations and internal procedures.Analyzed bond issues in international capital markets and derivative transactions. Drafted recommendations to management to help ensure IDBG compliance.Secretariat Officer (Office of the Secretary) 1988  1995Assisted with meetings of the IDBG Executive Management Committees, Board of Governors, and Board of Executive Directors.Participated in the design and development of the Electronic Agenda of the IDBG, a system that provided immediate automated information related to meeting schedules, agendas, location and meeting information.Oversaw all logistical and material requirements for multiple IDBG Annual Meetings, weekly Board of Executive Directors and Management Committee meetings. Supervised technical requirements and distribution of materials.EDUCATIONAmerican UniversityCertificate - Legal Research1997National Louis UniversityB.A. - Business Administration / Mgmt.1993Faucett AirlinesCertificate1981National Louis UniversityM.S. - Business Administration / Mgmt.1997Escuela de Aviacion CivilCommercial Pilot License1981SOFTWARE SKILLSMicrosoft Office suite Declaration of Interests (based on DOS) GoPro SalesforceLANGUAGE SKILLSBilingual in English and Spanish. Advanced knowledge of Portuguese.OTHERSociety of Corporate Compliance and Ethics (SCCE), former member.Ethics and Compliance Initiative (ECI), former member.VOLUNTEER WORKInter-American Development BankMentor, IDBG Mentoring ProgramConsistently received recognition as one of the best Mentors.2005-2021Inter-American Development BankVice-President and co-founder of the Employee ResourceGroup All-in, related to employee disability-inclusion.2019-2021Inter-American Development BankStaff Association (SA) Board Member andChair of the Nomination Committee.1999-2021REFERENCESUpon request.

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