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Front Desk Agent Resume Omaha, NE
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Title Front Desk Agent
Target Location US-NE-Omaha
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Candidate's Name
Omaha, NE Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEWilling to relocate to: Omaha, NEAuthorized to work in the US for any employerWork ExperienceManagerArmor Storage-Omaha, NENovember 2022 to Present1. Generated revenue reports Managed sales, marketing, inventory management and customer relations Handled day-to-day operations Handled the daily counts Assured excellent customer experience at all times Set schedules Kept office and store clean Made daily depositsFront Desk AgentBest Western-Omaha, NEMay 2020 to PresentHotel Front Desk Agent, checks guests in and out of their hotel rooms and ensures customers have a satisfying and enjoyable stay. Their main duties include distributing room keys, verifying customers hotel registration information and calculating guests room payments and other additional costs made during their stay. Greeted customers and set reservations, checked in guest, general clean-up of work space, answered phones.Order PickerOriental Trading Company-La Vista, NESeptember 2021 to June 2022Identifies merchandise location, quantity, unit of measure and physical description by either utilizing OTC communication equipment or reading the pick ticket, invoice, and respective bar code depending on area of assignment.Front of House LeadNew cassel retirement home-Omaha, NESeptember 2019 to June 2020Managed a team of front of house staff including scheduling, training, and general supervision  Oversee that all opening and closing duties of the outlets are completed correctly and that cleanliness and maintenance are maintained  Responsible for daily deposits, and the correct operation of the POS systems  Balancing of all daily and nightly cash drawers and POS  Inventory and maintenance of par levels for front of house items and those used within the Narrows Caf  Providing excellent customer service to guests and excellent leadership to employees. Greeted the residents, took drink and food orders. Served meals, after the meal is over pre bus the area and prep for the next meal. Midwest maintenanceSac credit unionMay 2018 to October 2019I cleaned office, mop, dust, vacuum and clean windows Cashier and Customer ServiceGoodwill Industries-Omaha, NENovember 2018 to August 2019EducationPark West continuation in GedPomona Adult School - Pomona, CASeptember 1985 to May 1988Some collegeSkills Great people person,team player,open to learning new things (7 years) Customer Service (5 years) Crew Member (7 years) Food Service (10+ years) Cash Handling, great phone skills, upsaleing (3 years) Serving Experience Commercial Cleaning POS Cashiering Host/Hostess Kitchen Experience Food Preparation Retail Sales Cooking Busser Food Production Food Safety Front Desk Guest Services Food Handling Clerical Experience Banquet Experience Time Management Upselling Restaurant Experience Merchandising Catering Restaurant Management Laundry Pricing Supervising Experience Management Word Processing Microsoft Word Kitchen Management Experience Hotel experience Operating systems Administrative Experience Meal Preparation Microsoft Powerpoint Order Picking Culinary Experience Assembly Planograms Leadership Customer service Mentoring Food handling Guest services Conflict management Supervising experience Cooking Kitchen management Negotiation Cash register Hotel experience Administrative experience Computer skills Property management QuickBooks Typing Organizational skills Medical terminology Phone etiquette YardiCertifications and LicensesFood Handler CertificationV03226130August 2021 to August 2026Driver's LicenseCPR CertificationAssessmentsWork motivation  ProficientDecember 2020Level of motivation and discipline applied toward work Full results: ProficientCustomer service  ProficientJuly 2020Identifying and resolving common customer issuesFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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