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PHONE NUMBER AVAILABLE /glenda.diaz.89@gmail.comPROFESSIONAL PROFILE I`m a self-motived, analytical and ambitious team player having experience in process improvement to obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people, quality control developed and implemented improving customer to assess customer service representative employee effectiveness, reducing services cancellation and improving customer satisfaction rating.Skills Bilingual- native Spanish speaker and conversational fluent in English excellent organizational skills proficient in various types of computer applications hard worker Strong patience Remote interpreted for the Spanish people Remote translated diverse documents from English to Spanish demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance ability to apply common senseunderstanding to carry out detailed, but uninvolved written or oral instructions computer skills including good working knowledge of Microsoft office effective time management skills with a good attention to detail knowledge of the restaurant or food industries would be an advantage property features/services: knowledge of services, amenities, hours of operation, property layout, and activities offered by property excellent customer service and communication skills to support and build relationships with customers, drivers and members of the team ability to add, subtract, multiply and divide in all units of measure, using whole numbers, commonfractions and decimals observe and document the overall quality of pre/post trip inspections ability to work a flexible schedule including extended hours, weekends, and holidaysRELEVANT WORK EXPERINCE office assistant, august 2009- mayo 2010 Virginia college, mobile, Alabama responsibilities greeting customers or other personnel of the college, by phone, in person or through electronic media. childcare instructional assistant/substitute, October 2013- current oak park childcare center, mobile, Alabama responsibilities assisting with developing a list of needed supplies and equipment for submissions to the director. helping to arrange rooms and materials to accommodate the daily schedule, along with daily clean-up. receiving children at arrival time and dismissing children at departure time, noting any special instructions which parents may provide. demonstrating a positive and tactful demeanor in all matters concerning students. observing professional and ethical behavior and practicing it at all times on the job regardless of the situation. interacting with children during programmed activities. adhering closely to the time schedule as assigned by the director. demonstrating regular attendance and punctuality. utilizing good communication skills, both oral and written house cleaning November 2014- 2015 responsibilities: clean bathroom, wood floors, making bed, mopping, dusting, vacuuming carpet, cleaning all surfaces in the kitchen. place fresh clothes and lines. laundry hotel sept 2016-2017 responsibilities: washing lines and putting in the right place for the house keeping can't put it in the beds for the customers. painting company oct 2017-2018 responsibilities: repairing holes, preparing painting surfaces, applying paints with the matching and finishes to various surfaces, using brushes, paint rollers. Barnett Millworks Inc. February 2021- 2022responsibilities: consisting of doors, windows and special order. all about the wood in a house cutting the right side of the wood for install in the doors and window. DaddyslovetruckingCorp 2022 2023 Miami Fl
responsibilities include: training employees, planning, assigning and directing work, appraising performance, addressing complaints and resolving problems, assists with scheduling of workflow for drivers,works directly with clients, providing excellent customer service when responding to customer inquiries project a friendly, professional, and cordial demeanor to all potential and existing guests, co-workers and management developing and maintaining tools to manage carrier base monitor any sudden route changes or road construction issues and work with drivers to establish new routes for timely deliveries provide excellent service consistent with the property's core service standards and brand attributes adhere to the companys 10 cultural attributes: appearance, attitude, confidence, curiosity, excellence, integrity, pride, resolute, sense of humor, and visionary,promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride interact with our approved service providers in arranging local and domestic truck shipments, meeting customer service standards contribute to maintain good relationships with suppliers meet compliance at all times to regulations internal and external in accordance with government regulations understand department process flow, and looking for best practices to improve operational efficiency and productivity meet standards in accordance with the companys procedures. Education: medical assistant, 2012(expected) university of south Alabama |